CONDITION | SUGGESTED SOLUTIONS |
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|
The printer dials a | The other fax printer may be turned off, out of |
number, but a | paper, or cannot answer incoming calls. Speak |
connection with the | with the other printer operator and ask her/him |
other fax printer fails. | to sort out the problem. |
|
|
Faxes do not store in | There may not be enough memory space to |
memory. | store the fax. If the display shows the Memory |
| Full message, delete from memory any faxes |
| you no longer need and then try again to store |
| the fax. |
Blank areas appear | You may have chosen the wrong paper |
at the bottom of each | settings in the user option setting. For details |
page or on other | about paper settings. See "Selecting print |
pages, with a small | media" on page 24. |
strip of text at the |
|
top. |
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|
|
Common PostScript problems
The following situations are PS language specific and may occur when several printer languages are being used.
To receive a printed or
PROBLEM | POSSIBLE | SOLUTION | |
CAUSE | |||
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| ||
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|
| |
PostScript file | The PostScript | • Install the PostScript | |
cannot be | driver may not be | driver, referring to | |
printed. | installed correctly. | Software section. | |
|
| • Print a configuration page | |
|
| and verify that the PS | |
|
| version is available for | |
|
| printing. | |
|
| • If the problem persists, | |
|
| contact a service | |
|
| representative. | |
|
|
| |
“Limit Check | The print job was | You might need to reduce the | |
Error” message | too complex. | complexity of the page or | |
appears. |
| install more memory. | |
|
|
| |
A PostScript | The print job may | Ensure that the print job is a | |
error page prints. | not be PostScript. | PostScript job. Check to see | |
|
| whether the software | |
|
| application expected a setup | |
|
| or PostScript header file to be | |
|
| sent to the printer. | |
The optional tray | The printer driver | Open the PostScript driver | |
is not selected in | has not been | properties, select the Device | |
the driver. | configured to | Settings tab, and set the Tray | |
| recognize the | option of the Installable | |
| optional tray. | Options section to Installed. | |
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|
|
PROBLEM | POSSIBLE | SOLUTION | |
CAUSE | |||
|
| ||
|
|
| |
When printing a | The resolution | Ensure that the resolution | |
document in | setting in the | setting in your printer driver | |
Macintosh with | printer driver may | matches the one in Acrobat | |
Acrobat | not be matched | Reader. | |
with the one in |
| ||
Reader 6.0 or |
| ||
Acrobat Reader. |
| ||
higher, colors |
| ||
|
| ||
print incorrectly. |
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| |
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| |
Common Windows problems |
| ||
CONDITION | SUGGESTED SOLUTIONS | |
|
| |
“File in Use” | Exit all software applications. Remove all | |
message appears | software from the StartUp Group, then restart | |
during installation. | Windows. Reinstall the printer driver. | |
|
| |
“General Protection | Close all other applications, reboot Windows | |
Fault”, “Exception | and try printing again. | |
OE”, “Spool32”, or |
| |
“Illegal Operation” |
| |
messages appear. |
| |
“Fail To Print”, “A | These messages may appear during printing. | |
printer timeout error | Just keep waiting until the printer finishes | |
occurred.” messages | printing. If the message appears in ready mode | |
appear. | or after printing has been completed, check the | |
connection and/or whether an error has | ||
| ||
| occurred. | |
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|
Refer to the Microsoft Windows documentation that came with your computer for further information on Windows error messages.
Troubleshooting 79
