CONDITION

POSSIBLE

SUGGESTED SOLUTIONS

CAUSE

 

 

The printer does

Incompatibility

Printing the PDF file as an

not print PDF file

between the PDF

image may solve this

correctly. Some

file and the Acrobat

problem. Turn on Print As

parts of

products.

Image from the Acrobat

graphics, text, or

 

printing options.

 

 

illustrations are

 

It will take longer to

missing.

 

print when you print a

 

 

PDF file as an image.

The print quality

The resolution of the

Reduce the photo size. If you

of photos is not

photo is very low.

increase the photo size in the

good. Images

 

software application, the

are not clear.

 

resolution will be reduced.

 

 

The printer

If you are under the

Suggested solutions: Change

prints, but the

DOS environment,

the font setting (see

text is wrong,

the font setting for

"Changing the font

garbled, or

your printer may be

setting" on page 22).

set incorrectly.

 

incomplete.

 

 

 

Before printing,

Using damp paper

This is not a problem. Just

the printer emits

can cause vapor

keep printing.

vapor near the

during printing.

 

output tray.

 

 

The printer does

Paper size and

Set the correct paper size in

not print special

paper size setting do

the Custom in the Paper tab

sized paper

not match.

in the printer propeties. See

such as a billing

 

Software section.

paper.

 

 

 

 

 

Printing quality problems

If the inside of the printer is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem.

 

 

CONDITION

SUGGESTED SOLUTIONS

 

 

 

 

 

Light or faded print

If a vertical white streak or faded area appears

 

 

 

 

on the page:

 

 

 

 

• The toner supply is low. You may be able

 

 

 

 

to temporarily extend the toner cartridge

 

 

 

 

life. See "Replacing the toner cartridge" on

 

 

 

 

page 59. If this does not improve the print

 

 

 

 

quality, install a new toner cartridge.

 

 

 

 

• The paper may not meet paper

 

 

 

 

specifications; for example, the paper is too

 

 

 

 

moist or too rough. See "Selecting print

 

 

 

 

 

 

 

 

media" on page 24.

 

 

 

 

• If the entire page is light, the print

 

 

 

 

resolution setting is too low. Adjust the print

 

 

 

 

resolution. See the help screen of the

 

 

 

 

printer driver.

 

 

 

 

• A combination of faded or smeared defects

 

 

 

 

may indicate that the toner cartridge needs

 

 

 

 

cleaning.

 

 

 

 

• The surface of the LSU part inside the

 

 

 

 

printer may be dirty. See "Cleaning the

 

 

 

 

inside" on page 56.

 

 

 

 

 

CONDITION

SUGGESTED SOLUTIONS

Toner specks

• The paper may not meet specifications; for

AaBbCc

example, the paper is too moist or too

rough. See "Selecting print media" on

AaBbCc

page 24.

AaBbCc

• The paper path may need cleaning. See

"Cleaning the inside" on page 56.

AaBbCc

 

AaBbCc

 

Dropouts

If faded areas, generally rounded, occur

 

randomly on the page:

AaBbCc

• A single sheet of paper may be defective.

AaBbCc

Try reprinting the job.

• The moisture content of the paper is

AaBbCc

uneven or the paper has moist spots on its

AaBbCc

surface. Try a different brand of paper. See

"Selecting print media" on page 24.

AaBbCc

• The paper lot is bad. The manufacturing

 

processes can cause some areas to reject

 

toner. Try a different kind or brand of

 

paper.

Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thick Paper. Refer to the Software section for details.

If these steps do not correct the problem, contact a service representative.

White Spots

White spots appear on the page:

The paper is too rough and a lot of dirt from

the paper falls to the inner devices within the printer, which means the transfer belt may be dirty. Clean the inside of your printer. Contact a service representative.

• The paper path may need cleaning. Contact a service representative.

Vertical lines

If black vertical streaks appear on the page:

The drum inside the toner cartridge has probably been scratched. Remove the toner cartridge and install a new one. See "Replacing the toner cartridge" on page 59.

If white vertical streaks appear on the page:

The surface of the LSU part inside the printer may be dirty. See "Cleaning the

inside" on page 56.

If vertical streaks appear on the page:

The surface of the scanner glass and its white sheet may be dirty. Clean these unit. See "Cleaning the scan unit" on page 58. If this problem persists, contact a service representative.

Troubleshooting 75

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Dell 2145cn manual Printing quality problems