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CONDITION | POSSIBLE | SUGGESTED SOLUTIONS | |
CAUSE | |||
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The printer does | Incompatibility | Printing the PDF file as an | |
not print PDF file | between the PDF | image may solve this | |
correctly. Some | file and the Acrobat | problem. Turn on Print As | |
parts of | products. | Image from the Acrobat | |
graphics, text, or |
| printing options. | |
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illustrations are |
| It will take longer to | |
missing. |
| print when you print a | |
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| PDF file as an image. | |
The print quality | The resolution of the | Reduce the photo size. If you | |
of photos is not | photo is very low. | increase the photo size in the | |
good. Images |
| software application, the | |
are not clear. |
| resolution will be reduced. | |
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The printer | If you are under the | Suggested solutions: Change | |
prints, but the | DOS environment, | the font setting (see | |
text is wrong, | the font setting for | "Changing the font | |
garbled, or | your printer may be | setting" on page 22). | |
set incorrectly. |
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incomplete. |
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Before printing, | Using damp paper | This is not a problem. Just | |
the printer emits | can cause vapor | keep printing. | |
vapor near the | during printing. |
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output tray. |
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The printer does | Paper size and | Set the correct paper size in | |
not print special | paper size setting do | the Custom in the Paper tab | |
sized paper | not match. | in the printer propeties. See | |
such as a billing |
| Software section. | |
paper. |
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Printing quality problems
If the inside of the printer is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem.
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Light or faded print | If a vertical white streak or faded area appears | |||
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| on the page: |
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| • The toner supply is low. You may be able |
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| to temporarily extend the toner cartridge |
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| life. See "Replacing the toner cartridge" on |
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| page 59. If this does not improve the print |
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| quality, install a new toner cartridge. |
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| • The paper may not meet paper |
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| specifications; for example, the paper is too |
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| moist or too rough. See "Selecting print |
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| media" on page 24. |
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| • If the entire page is light, the print |
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| resolution setting is too low. Adjust the print |
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| resolution. See the help screen of the |
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| printer driver. |
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| • A combination of faded or smeared defects |
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| may indicate that the toner cartridge needs |
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| cleaning. |
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| • The surface of the LSU part inside the |
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| printer may be dirty. See "Cleaning the |
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| inside" on page 56. |
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CONDITION | SUGGESTED SOLUTIONS |
Toner specks | • The paper may not meet specifications; for |
AaBbCc | example, the paper is too moist or too |
rough. See "Selecting print media" on | |
AaBbCc | page 24. |
AaBbCc | • The paper path may need cleaning. See |
"Cleaning the inside" on page 56. | |
AaBbCc |
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AaBbCc |
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Dropouts | If faded areas, generally rounded, occur |
| randomly on the page: |
AaBbCc | • A single sheet of paper may be defective. |
AaBbCc | Try reprinting the job. |
• The moisture content of the paper is | |
AaBbCc | uneven or the paper has moist spots on its |
AaBbCc | surface. Try a different brand of paper. See |
"Selecting print media" on page 24. | |
AaBbCc | • The paper lot is bad. The manufacturing |
| processes can cause some areas to reject |
| toner. Try a different kind or brand of |
| paper. |
•Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thick Paper. Refer to the Software section for details.
If these steps do not correct the problem, contact a service representative.
White Spots | White spots appear on the page: |
•The paper is too rough and a lot of dirt from
the paper falls to the inner devices within the printer, which means the transfer belt may be dirty. Clean the inside of your printer. Contact a service representative.
• The paper path may need cleaning. Contact a service representative.
Vertical lines | If black vertical streaks appear on the page: |
•The drum inside the toner cartridge has probably been scratched. Remove the toner cartridge and install a new one. See "Replacing the toner cartridge" on page 59.
If white vertical streaks appear on the page:
•The surface of the LSU part inside the printer may be dirty. See "Cleaning the
inside" on page 56.
If vertical streaks appear on the page:
•The surface of the scanner glass and its white sheet may be dirty. Clean these unit. See "Cleaning the scan unit" on page 58. If this problem persists, contact a service representative.
Troubleshooting 75