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CONDITION | SUGGESTED SOLUTIONS |
Solid Color or | • The toner cartridge may not be installed |
Black pages | properly. Remove the cartridge and reinsert |
A | it. |
• The toner cartridge may be defective and | |
need replacing. Remove the toner cartridge | |
and install a new one. See "Replacing the | |
toner cartridge" on page 59. | |
• The printer may require repair. Contact a | |
service representative. | |
Loose toner | • Clean the inside of the printer. See |
| "Cleaning the inside" on page 56. |
| • Check the paper type and quality. See |
| "Selecting print media" on page 24. |
| • Remove the toner cartridge and install a |
| new one. See "Replacing the toner |
| cartridge" on page 59. |
| • If the problem persists, the printer may |
| require repair. Contact a service |
| representative. |
Character Voids | Character voids are white areas within parts of |
| characters that should be solid black: |
A | • If you are using transparencies, try another |
type of transparency. Because of the | |
composition of transparencies, some | |
character voids are normal. | |
• You may be printing on the wrong surface | |
of the paper. Remove the paper and turn it | |
around. | |
| • The paper may not meet paper |
| specifications. See "Selecting print |
| media" on page 24. |
Horizontal stripes | If horizontally aligned black streaks or smears |
| appear: |
AaBbCc | • The toner cartridge may be installed |
improperly. Remove the cartridge and | |
AaBbCc | reinsert it. |
AaBbCc | • The toner cartridge may be defective. |
AaBbCc | Remove the toner cartridge and install a |
new one. See "Replacing the toner | |
AaBbCc | cartridge" on page 59. |
| • If the problem persists, the printer may |
| require repair. Contact a service |
| representative. |
Curl | If the printed paper is curled or paper does not |
| feed into the printer: |
•Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.
• Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thin Paper. Refer to the Software section for details.
CONDITION | SUGGESTED SOLUTIONS |
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An unknown image | Your printer is probably being used at an | |||
repetitively appears | altitude of 1,000 m (3,281 ft) or above. | |||
on a next few | The high altitude may affect the print quality | |||
sheets or loose | such as loose toner or light imaging. You can | |||
toner, light print, or | set this option through Start → Programs → | |||
contamination | DELL → DELL Printers → your printer driver | |||
name → Printer Settings Utility. See "Altitude | ||||
occurs. | ||||
adjustment" on page 20. | ||||
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Copying problems |
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CONDITION | SUGGESTED SOLUTIONS | |||
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Copies are too light | Use Darkness ( | ) to darken or lighten the | ||
or too dark. | background of the copies. | |||
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Smears, lines, | • If defects are on the original, press | |||
marks, or spots | Darkness ( | ) to lighten the background of | ||
appears on copies. | your copies. |
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•If no defects are on the original, clean the scan unit. See "Cleaning the scan unit" on page 58.
Copy image is | • Ensure that the original is face down on the |
skewed. | scanner glass or face up in the DADF. |
| • Check that the copy paper is loaded |
| correctly. |
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Blank copies print | Ensure that the original is face down on the |
out. | scanner glass or face up in the DADF. |
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Image rubs off the | • Replace the paper in the tray with paper |
copy easily. | from a new package. |
| • In high humidity areas, do not leave paper |
| in the printer for extended periods of time. |
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Frequent copy paper | • Fan the stack of paper, then turn it over in |
jams occur. | the tray. Replace the paper in the tray with |
| a fresh supply. Check/adjust the paper |
| guides, if necessary. |
| • Ensure that the paper is the proper paper |
| weight. 75 g/m2 (20 lb bond) paper is |
| recommended. |
| • Check for copy paper or pieces of copy |
| paper remaining in the printer after a paper |
| jam has been cleared. |
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Toner cartridge | • Your originals may contain pictures, solids, |
produces fewer | or heavy lines. For example, your originals |
copies than expected | may be forms, newsletters, books, or other |
before running out of | documents that use more toner. |
toner. | • The printer may be turned on and off |
| frequently. |
| • The scanner lid may be left open while |
| copies are being made. |
Troubleshooting 77