Dell 2145cn manual Copying problems, AaBbCc

CONDITION	SUGGESTED SOLUTIONS
Solid Color or	• The toner cartridge may not be installed
Black pages	properly. Remove the cartridge and reinsert
A	it.
	• The toner cartridge may be defective and
	need replacing. Remove the toner cartridge
	and install a new one. See "Replacing the
	toner cartridge" on page 59.
	• The printer may require repair. Contact a
	service representative.
Loose toner	• Clean the inside of the printer. See
	"Cleaning the inside" on page 56.
	• Check the paper type and quality. See
	"Selecting print media" on page 24.
	• Remove the toner cartridge and install a
	new one. See "Replacing the toner
	cartridge" on page 59.
	• If the problem persists, the printer may
	require repair. Contact a service
	representative.

Character Voids	Character voids are white areas within parts of
	characters that should be solid black:

A	• If you are using transparencies, try another
	type of transparency. Because of the
	composition of transparencies, some
	character voids are normal.
	• You may be printing on the wrong surface
	of the paper. Remove the paper and turn it
	around.
	• The paper may not meet paper
	specifications. See "Selecting print
	media" on page 24.

Horizontal stripes	If horizontally aligned black streaks or smears
	appear:

AaBbCc	• The toner cartridge may be installed
	improperly. Remove the cartridge and
AaBbCc	reinsert it.
AaBbCc	• The toner cartridge may be defective.
AaBbCc	Remove the toner cartridge and install a
	new one. See "Replacing the toner
AaBbCc	cartridge" on page 59.
	• If the problem persists, the printer may
	require repair. Contact a service
	representative.

Curl	If the printed paper is curled or paper does not
	feed into the printer:

•Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.

• Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thin Paper. Refer to the Software section for details.

CONDITION	SUGGESTED SOLUTIONS
An unknown image	Your printer is probably being used at an
repetitively appears	altitude of 1,000 m (3,281 ft) or above.
on a next few	The high altitude may affect the print quality
sheets or loose	such as loose toner or light imaging. You can
toner, light print, or	set this option through Start → Programs →
contamination	DELL → DELL Printers → your printer driver
	name → Printer Settings Utility. See "Altitude
occurs.
	adjustment" on page 20.
Copying problems
CONDITION	SUGGESTED SOLUTIONS
Copies are too light	Use Darkness (	) to darken or lighten the
or too dark.	background of the copies.
Smears, lines,	• If defects are on the original, press
marks, or spots	Darkness (	) to lighten the background of
appears on copies.	your copies.

•If no defects are on the original, clean the scan unit. See "Cleaning the scan unit" on page 58.

Copy image is	• Ensure that the original is face down on the
skewed.	scanner glass or face up in the DADF.
	• Check that the copy paper is loaded
	correctly.
Blank copies print	Ensure that the original is face down on the
out.	scanner glass or face up in the DADF.
Image rubs off the	• Replace the paper in the tray with paper
copy easily.	from a new package.
	• In high humidity areas, do not leave paper
	in the printer for extended periods of time.
Frequent copy paper	• Fan the stack of paper, then turn it over in
jams occur.	the tray. Replace the paper in the tray with
	a fresh supply. Check/adjust the paper
	guides, if necessary.
	• Ensure that the paper is the proper paper
	weight. 75 g/m2 (20 lb bond) paper is
	recommended.
	• Check for copy paper or pieces of copy
	paper remaining in the printer after a paper
	jam has been cleared.
Toner cartridge	• Your originals may contain pictures, solids,
produces fewer	or heavy lines. For example, your originals
copies than expected	may be forms, newsletters, books, or other
before running out of	documents that use more toner.
toner.	• The printer may be turned on and off
	frequently.
	• The scanner lid may be left open while
	copies are being made.

Troubleshooting 77