Dell 2145cn manual Scanning problems, Dell Scan Manager problems, Fax problems, Troubleshooting

Scanning problems

	CONDITION	SUGGESTED SOLUTIONS
The scanner does		• Ensure that you place the original to be
not work.		scanned face down on the scanner glass, or
		face up in the DADF.
		• There may not be enough available memory
		to hold the document you want to scan. Try
		the Prescan function to see if that works. Try
		lowering the scan resolution rate.
		• Check that the USB cable is connected
		properly.
		• Ensure that the USB cable is not defective.
		Switch the cable with a known good cable. If
		necessary, replace the cable.
		• Check that the scanner is configured
		correctly. Check scan setting in the
		SmarThru Configuration or the application
		you want to use to make certain that the
		scanner job is being sent to the correct port.
The unit scans very		• Check if the printer is printing received data.
slowly.		If so, scan the document after the received
		data has been printed.
		• Graphics are scanned more slowly than text.
		• Communication speed slows in scan mode
		because of the large amount of memory
		required to analyze and reproduce the
		scanned image. Set your computer to the
		ECP printer mode through BIOS setting. It
		will help to increase the speed. For details
		about how to set BIOS, refer to your
		computer user’s guide.
Message appears on		• There may be a copying or printing job in
your computer		progress. When that job is complete, try your
screen:		job again.
•	“Device cannot be	• The Selected port is currently being used.
	set to the H/W	Restart your computer and try again.
	mode you want.”	• The printer cable may be improperly
• “Port is being used		connected or the power may be off.
	by another	• The scanner driver is not installed or the
	program.”	operating environment is not set up properly.
•	“Port is Disabled.	• Ensure that the printer is properly connected
•	“Scanner is busy	and the power is on, Then restart your
	receiving or	computer.
	printing data.	• The USB cable may be improperly
	When the current	connected or the power may be off.
	job is completed,
	try again.”

•“Invalid handle.”

•“Scanning has failed.”

Dell Scan Manager problems

CONDITION	SUGGESTED SOLUTIONS
I cannot use the Dell	Check your operating system. Supporting
Scan Manager.	operating systems are Windows 2000/XP/
	2003/2008/Vista.

Fax problems

CONDITION	SUGGESTED SOLUTIONS
The printer is not	• Unplug the power cord and plug it in again.
working, there is no	• Ensure that there is power to the electrical
display and the	outlet.
buttons are not
working.
No dial tone sounds.	• Check that the phone line is connected
	properly.
	• Check that the phone socket in the wall is
	working by plugging in another phone.
The numbers stored	Ensure that the numbers are stored in memory
in memory do not	correctly. Print a Phone Book list, referring to
dial correctly.	see "Printing Address Book" on page 51.
The original does not	• Ensure that the paper is not wrinkled and
feed into the printer.	you are putting it in correctly. Check that the
	original is the right size, not too thick or thin
	• Ensure that the DADF is firmly closed.
	• The ADF rubber pad may need to be
	replaced. See "Replacing the DADF rubber
	pad" on page 62.
Faxes are not	• The receiving mode should be set to Fax.
received	• Ensure that there is paper in the tray.
automatically.	• Check to see if the display shows any error
	message. If it does, clear the problem.
The printer does not	• Ensure that the original is loaded in the
send.	DADF or on the scanner glass.
	• Sending should show up on the display.
	• Check the fax printer you are sending to, to
	see if it can receive your fax.
The incoming fax has	• The fax printer sending you the fax may be
blank spaces or is of	faulty.
poor-quality.	• A noisy phone line can cause line errors.
	• Check your printer by making a copy.
	• The toner cartridge may be empty. Replace
	the toner cartridge, referring to page 59.
Some of the words	The fax printer sending you the fax had a
on an incoming fax	temporary document jam.
are stretched.
There are lines on	Check your scan unit for marks and clean it.
the originals you	See "Cleaning the scan unit" on page 58.
send.

78 Troubleshooting