Dell 755 manual 335, Information Guide

Windows XP:

1 Click Start→ Control Panel→ Printers and Other Hardware→ Phone and Modem Options→ Modems.

2 Click the COM port for your modem→ Properties→ Diagnostics→ Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly. Windows Vista:

1 Click Start → Control Panel→ Hardware and Sound→ Phone and Modem Options→ Modems.

2 Click the COM port for your modem→ Properties → Diagnostics→ Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.

Error Messages

VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W

Windows Vista:

1 Click Start → All Programs→ Modem Diagnostic Tool.

2 Follow the instructions on the screen to identify and resolve modem problems. Modem diagnostics are not available on all computers.

I N D O W S —

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

If the error message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

AF I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > — Do not use these

characters in filenames.

AR E Q U I R E D . DLL F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. To remove and then reinstall the program:

Windows XP:

1 Click Start→ Control Panel→ Add or Remove Programs→ Programs and Features. 2 Select the program you want to remove.

3Click Uninstall.

4See the program documentation for installation instructions.

Windows Vista:

1 Click Start → Control Panel→ Programs→ Programs and Features. 2 Select the program you want to remove.

3Click Uninstall.

4See the program documentation for installation instructions.

drive letter :\ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y — The drive cannot read the disk. Insert a disk into the drive and try again.

Solving Problems

335