8Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

9When the Dell Diagnostics Main Menu appears, select the test you want to run (see "Dell Diagnostics Main Menu" on page 355).

Dell Diagnostics Main Menu

1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

Option

Function

 

 

Express Test

Performs a quick test of devices. This test typically takes 10 to 20 minutes

 

and requires no interaction on your part. Run Express Test first to

 

increase the possibility of tracing the problem quickly.

Extended Test

Performs a thorough check of devices. This test typically takes an hour or

 

more and requires you to answer questions periodically.

Custom Test

Tests a specific device. You can customize the tests you want to run.

Symptom Tree

Lists the most common symptoms encountered and allows you to select a

 

test based on the symptom of the problem you are having.

 

 

2If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see "Contacting Dell" on page 370).

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. Your computer’s Service Tag is listed in the System Info option in system setup. See "System Setup" on page 280 for more information.

3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab

Function

 

 

Results

Displays the results of the test and any error conditions encountered.

Errors

Displays error conditions encountered, error codes, and the problem

 

description.

Help

Describes the test and may indicate requirements for running the test.

Solving Problems

355

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Image 355
Dell 755 manual 355, Option Function, Tab Function