Dell 755 manual Video and Monitor Problems, No sound from headphones, 343

E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.

A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R — Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.

TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.

R U N T H E S P E A K E R D I A G N O S T I C S

R E I N S T A L L T H E S O U N D D R I V E R — See "Drivers" on page 356.

R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on page 358.

No sound from headphones

C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely inserted into the headphone connector (see the front and back views for the appropriate computer).

A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Video and Monitor Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTICE: If your computer came with a PCI graphics card installed, removal of the card is not necessary when installing additional graphics cards; however, the card is required for troubleshooting purposes. If you remove the card, store it in a safe and secure location. For information about your graphics card, go to support.dell.com.

The screen is blank

NOTE: For troubleshooting procedures, see the monitor’s documentation.

The screen is difficult to read

C H E C K T H E M O N I T O R C A B L E C O N N E C T I O N —

•Ensure that the monitor cable is connected to the correct graphics card (for dual graphics card configurations).

•If you are using the optional DVI-to-VGAadapter, ensure that the adapter is correctly attached to the graphics card and monitor.

•Ensure that the monitor cable is connected as shown on the setup diagram for your computer.

•Remove any video extension cables and connect the monitor directly to the computer.

•Swap the computer and monitor power cables to determine if the monitor’s power cable is defective.

•Check the connectors for bent or broken pins (it is normal for monitor cable connectors to have missing pins).

Solving Problems

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