For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on page 269).

NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready.

The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:

Tab

Function

 

 

Results

Displays the results of the test and any error conditions

 

encountered.

 

 

Errors

Displays error conditions encountered, error codes, and the

 

problem description.

 

 

Help

Describes the test and any requirements for running the

 

test.

 

 

Configuration

Displays the hardware configuration for the selected device.

(Custom Test only)

The Dell Diagnostics obtains configuration information for

 

all devices from system setup, memory, and various internal

 

tests, and it displays the information in the device list in

 

the left pane of the screen.

 

NOTE: The device list may not display the names of all the

 

components installed on your computer or all devices

 

attached to your computer.

 

 

Parameters

Allows you to customize the test, if applicable, by changing

(Custom Test only)

the test settings.

 

 

Troubleshooting Tools

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