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Dell T3400 manual 112

Models: T3400

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Troubleshooting Tools

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Dell T3400 manual 112

Contents

Dell Precision Workstation T3400 User’s Guide W . d e l l . c o m s u p p o r t . d e l l . c o mJuly NT499 Contents Switching From Tower to Desktop Switching From Desktop to TowerMicrosoft Windows Vista Contents Changing Between Tower and DesktopSmart Cards and Fingerprint Readers Uninterruptible Power SuppliesComputer, Keyboard, and Monitor Changing Boot Sequence for Future Boots Diagnostic Light Codes During Post 100When to Use the Dell Diagnostics 108 Contents 100Starting the Dell Diagnostics From Your Dell Diagnostics Main Menu113 114131 143Removing a Memory Module 160 Installing a Memory Module General Installation Guidelines 189149 154Installing an Optional Third Hard Drive Installing an Optional Fourth Hard DriveInstalling an Additional Fan Installing a Drive-Panel InsertTechnical Support and Customer Service 264 Automated Order-Status Service 265 Contents243 245Macrovision Product Notice Contents Contents Finding Information What Are You Looking For? Find It HereSpecifications How to configure system settingsSystem Guides Click the User’s Guide for yourUse the Service Tag to identify your Computer when you useEnter the Express Service Code to Direct your call when contactingAppropriate for your configuration Providing critical updates for yourConfiguration Utilities → Desktop Tips, articles from technicians, onlineWhat Are You Looking For? Find It Here How to use Windows XP How to use Windows Vista Click Start→ Help and SupportWhat Are You Looking For? Find It Here How to use Linux Dell Supported Linux SitesFront View Tower Orientation About Your ComputerAbout Your Computer Such as printers and keyboards Perform an operating system shutdownBlinking green The computer is in a power Mechanical OFFSteady green The computer is in a normal Operating stateBack View Tower Orientation PSU onlyFront View Desktop Orientation CardPower button Press to turn on the computer Blinking green The computer is in a power Back View Desktop Orientation Other cardsBack Panel Connectors Connector VCRProcessor SpecificationsSystem Information Green a good connection exists Between a 10-Mbps networkOrange a good connection exists Between a 100-Mbps networkConnectors MemoryNon-ECC memory Registered or buffered memorySerial connector Chassis intrusion switchPower supply may result in your Card for power requirementsControls and Lights Power Upon the power supply wattage ratingWeight Supported monitor weightMaximum shock About Your Computer Advanced Features Advanced FeaturesLegacySelect Technology Control ManageabilityPower Management Dell OpenManage Client InstrumentationSleep Mode Wake-Up Methods Press the power buttonAuto power on Power management eventAdvanced Features Using RAID with Hard Drive Passwords About RAID ConfigurationsAbout RAID Configurations RAID Level Segment Hard driveHard drive RAID Level 10 1+0 Configuring Your Computer for RAID Setting Your Computer to RAID-Enabled Mode About RAID Configurations About RAID Configurations About RAID Configurations Page About RAID Configurations About RAID Configurations About RAID Configurations Migrating to a RAID Level 0 Configuration Migrating to a RAID Level 1 Configuration Migrating to a RAID Level 5 ConfigurationMigrating to a RAID Level 10 Configuration Creating a Spare Hard Drive Rebuilding a Degraded RAID Level 1 Configuration Setting Up Your Computer Switching From Tower to Desktop OrientationSetting Up Your Computer Changing Between Tower and Desktop OrientationsInstalling Your Computer in an Enclosure Switching From Desktop to Tower OrientationSetting Up Your Computer Setting Up Your Computer Transferring Information to a New Computer Microsoft Windows XPP Y D a T a F R O M T H E S O U R C E C O M P U T E R E a T E a W I Z a R D D I S K Power Protection Devices Microsoft Windows VistaSurge Protectors Uninterruptible Power SuppliesLine Conditioners Setting Up Your Computer Securing Your Computer Chassis Intrusion DetectionSecurity Cable Lock Securing Your ComputerPasswords Smart Cards and Fingerprint ReadersAbout Passwords Using a Primary System Password Using an Administrator PasswordUsing a Hard Drive Password Trusted Platform Module TPM Turning On and Activating TPMSecurity Management Software Computer Tracking SoftwareIf Your Computer Is Lost or Stolen Cleaning Your Computer Cleaning Your ComputerComputer, Keyboard, and Monitor Mouse Non-OpticalFloppy Drive CDs and DVDsSystem Setup Entering System SetupSystem Setup Screens System SetupSystem Setup Options System System InfoProcessor Info Hyper-Threading, and supports 64-bit technologyChannel mode dual or single, and type by Dimm slot Boot Sequence onMemory Info LocationStorage devices regardless of the No Boot setting Boot from the next device listed in the boot sequenceWill not recognize USB storage devices 378h default 278h 3BCh Serial Port #1 Resources are in use, the port is disabledCOM1 The port is configured at 3F8h with IRQ COM3 The port is configured at 3E8h with IRQOff Virtualization Technology is disabled On Virtualization Technology is enabledVideo Primary Video Virtualization TechnologyPassword Drive Not Set default DefaultLocked a valid administrator password is required to Modify or delete the system passwordOff The intrusion detection feature is disabled Activate Enables and activates TPM securityIntrusions during Post Does not display any detected intrusions during PostPower is restored Off default Computer on Off Do not use the Auto Power TimeTime set in Auto Power Time Using a power strip or surge protectorLow Power Mode System will boot from the networkMode, Hibernate mode, or when turned off Or type the numbers in the appropriate time fieldEnables or disables the numerical and mathematical features Boot Sequence Post HotkeysChanging Boot Sequence for the Current Boot Changing Boot Sequence for Future Boots Clearing Passwords Clearing Passwords and Cmos SettingsClearing Passwords and Cmos Settings Clearing Cmos Settings Flashing the Bios Clearing Passwords and Cmos Settings Power Lights Troubleshooting ToolsTroubleshooting Tools Diagnostic Lights Diagnostic Light Codes During Post100 Light Pattern101 102 103 Determine if a conflict exists byCard failure has Occurred Graphics card and restartingBeep Codes 104System Messages 105Code Description Repetitive Short beeps106 Hardware Troubleshooter Dell Diagnostics107 When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive109 Dell Diagnostics Main Menu 110111 112 Troubleshooting Battery ProblemsDrive Problems TroubleshootingProblems writing to an optical drive Optical drive problems114 Hard drive problems Mail, Modem, and Internet Problems115 116 117 Error MessagesDo not use these characters in filenames Ieee 1394 Device Problems Keyboard Problems118 Contact the Ieee 1394 device manufacturerLockups and Software Problems Computer does not start upComputer stops responding Program stops respondingOther software problems Program is designed for an earlier Windows operating systemSolid blue screen appears 120Mouse Problems Memory Problems121 Network Problems 122Power Problems 123Printer Problems 124Scanner Problems Sound and Speaker ProblemsNo sound from speakers 125No sound from headphones Video and Monitor Problems126 Screen is difficult to read Screen is blank127 128 Only part of the screen is readable 3D image quality is poor129 130 Reinstalling Software What Is a Driver?Reinstalling Software DriversReinstalling Drivers and Utilities Using Windows Device Driver RollbackSave and close any open files, and exit any open programs Using the Drivers and Utilities Disc133 Reinstalling Software 135 Starting System Restore Windows XP 136 Using Microsoft Windows System RestoreRestoring Your Operating System 137 Using Dell PC Restore and Dell Factory Image Restore Enabling System RestoreWindows XP Dell PC Restore Turn on the computer 138139 140 Using the Operating System Media Reinstalling Windows XP or Windows VistaBefore you Begin 141Save and close any open files and exit any open programs Adding and Replacing Parts Before You BeginRecommended Tools Turning Off Your ComputerBefore Working Inside Your Computer Removing the Computer Cover 145Inside View of Your Computer 146Cover release latch Cover hingesPower supply System board Secondary hard drive bay 147System Board Components Power connector Memory module Battery socket148 Power Supply DC Connector Pin Assignments 149DC Power Connector P1 150DC Power Connectors P3 and P5 DC Power Connector P2151 DC Power Connector P7 DC Power Connectors P8, P9, P13, and P14Pin Number Signal name AWG Wire +5 VDC Red 152DC Power Connector P10 DC Power Connector P12Pin Number Signal Name 153Removing the Front Panel DC Power Connector P15 525-W PSU Only+12 Vcdc Blue/White Removing the Chassis Intrusion Switch Chassis Intrusion Switch155 Replacing the Chassis Intrusion Switch Resetting the Chassis Intrusion Detector MemoryMemory Overview 157158 Addressing Memory With 4-GB Configurations 159Memory module Securing clips Memory module connector Installing a Memory ModuleRemoving a Memory Module DIMM1 Memory module connector Notch Crossbar Adding and Replacing Parts161 CutoutsCards 162PCI Cards 163Release tabs Release tab 165Card retention door Adding and Replacing Parts 167 Release tab 169 Card retention cover 171 ScrewsAlignment guide Filler bracket 173 Release tab PCI Express Cards 175Card retention cover Card retention door Adding and Replacing Parts 177Alignment bar 179 Alignment bar Alignment guide Filler bracket 181 Adding and Replacing Parts 183 Alignment bar Drives Tower Computer Drive Configurations185 Additional Sata hard drive 186Media Card Reader 187 Desktop Computer Drive ConfigurationsReader Removing and Replacing the Metal Shield Lower Drive Bays About Metal Shields Present in Some Drive Configurations188 General Installation Guidelines Power Cable ConnectorsPower cable 189Sata Data Cable Connectors SAS Data Cable Connectors190 Sata data cableHard Drive Removing a Hard Drive Tower or Desktop ComputerDrive Cable Colors Disconnect the serial ATA cable from the hard driveBay 193 Card Hard drive in secondary hardBlue tabs Hard drive in primary hard drive bayConnect one end of the serial ATA cable to the hard drive 195To install a SAS hard drive Removing an Optional Third Hard Drive Tower Computer 197Power cable Serial ATA cable Sata connector If you are removing a SAS driveInstalling an Optional Third Hard Drive Tower Computer 199200 201 Removing an Optional Fourth Sata Hard Drive Tower ComputerSliding-plate lever Installing an Optional Fourth Hard Drive Tower Computer Removing an Optional Third Hard Drive Desktop Computer 203Optional serial ATA hard drive in lower 5.25-inch drive bay 205 Installing an Optional Third Hard Drive Desktop Computer 207 Hard-drive holderOptional third hard drive is 209 Power cable Power supply Serial ATA cableOptional serial ATA hard drive desktop illustrated Installing an Additional Fan 211 Fan slots Fan release tab Fan cableDrive Panel 212213 Removing the Drive Panel Tower ComputerDrive release latch 214 Replacing the Drive Panel Tower ComputerDrive panel tabs Removing the Drive Panel Desktop Computer 215Replacing the Drive Panel Desktop Computer 217 Installing a Drive-Panel Insert Removing a Drive-Panel InsertDrive panel Drive-panel insert Drive-panel insert release TabsFloppy Drive or Media Card Reader 219Removing a Floppy Drive or Media Card Reader Tower Computer If you are removing a floppy driveFloppy drive connector Floppy Adding and Replacing Parts 221Attach the screws to the new drive 222 223 If you are installing a floppy drive Drive-conversion latch Power cable Floppy drive cable 225Adding and Replacing Parts Floppy drive connector Floppy 227Drive retention insert 229 Power cable Removing an Optical Drive Tower Computer Optical Drive231 CD/DVD drive cable Installing an Optical Drive Tower Computer 233Adding and Replacing Parts 235 CD/DVD-drive cableRemoving an Optical Drive Desktop Computer 236Installing an Optical Drive Desktop Computer 237Adding and Replacing Parts 239 Installing the Optional Speaker 241 Speaker optionalSpeaker optional Removing the Processor Processor243 Heat-sink assembly 244245 Replacing the ProcessorProcessor cover Socket Processor cover Tab 246Center cover latch Release lever Indicator 247Front alignment notch Rear alignment notchCaptive screw housing Battery248 Removing the Battery About the Battery249 System battery Battery socket tab 250Panel Replacing the Battery251 Headphone connector Microphone connector Panel ComponentsRemoving the I/O Panel USB portHeat-sink assembly Captive screw housing 253Fan release lever 255 Replacing the I/O PanelPanel Power Supply Removing the Power SupplyPower supply screws Replacing the Power Supply257 System Board Removing the System BoardRemove the system board screws 259Replacing the System Board Replacing the Front Panel 261Replacing the Computer Cover Getting Help Obtaining Assistance263 Getting HelpTechnical Support and Customer Service DellConnect Online ServicesProblems With Your Order AutoTech ServiceAutomated Order-Status Service 265Getting Help Before You Call 267268 Contacting Dell 269270 Appendix FCC Notice U.S. OnlyFCC Class B 271Macrovision Product Notice 272Glossary 273274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290