Technical Support and Customer Service | Dell T3400 guide

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 267, and then see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

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Getting Help

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Dell T3400 manual Technical Support and Customer Service, DellConnect Online Services

Contents

Dell Precision Workstation T3400 User’s Guide W . d e l l . c o m s u p p o r t . d e l l . c o m July NT499 Contents Switching From Tower to Desktop Switching From Desktop to TowerMicrosoft Windows Vista Contents Changing Between Tower and Desktop Uninterruptible Power Supplies Smart Cards and Fingerprint ReadersComputer, Keyboard, and Monitor Changing Boot Sequence for Future Boots Diagnostic Light Codes During Post 100When to Use the Dell Diagnostics 108 Contents 100 Starting the Dell Diagnostics From Your Dell Diagnostics Main Menu113 114 131 143 Removing a Memory Module 160 Installing a Memory Module General Installation Guidelines 189149 154 Installing an Optional Third Hard Drive Installing an Optional Fourth Hard DriveInstalling an Additional Fan Installing a Drive-Panel Insert Technical Support and Customer Service 264 Automated Order-Status Service 265 Contents243 245 Macrovision Product Notice Contents Contents Finding Information What Are You Looking For? Find It Here Specifications How to configure system settingsSystem Guides Click the User’s Guide for your Use the Service Tag to identify your Computer when you useEnter the Express Service Code to Direct your call when contacting Appropriate for your configuration Providing critical updates for yourConfiguration Utilities → Desktop Tips, articles from technicians, online What Are You Looking For? Find It Here How to use Windows XP How to use Windows Vista Click Start→ Help and Support What Are You Looking For? Find It Here How to use Linux Dell Supported Linux Sites About Your Computer Front View Tower OrientationAbout Your Computer Such as printers and keyboards Perform an operating system shutdown Blinking green The computer is in a power Mechanical OFFSteady green The computer is in a normal Operating state Back View Tower Orientation PSU only Front View Desktop Orientation Card Power button Press to turn on the computer Blinking green The computer is in a power Back View Desktop Orientation Other cards Back Panel Connectors Connector VCR Specifications ProcessorSystem Information Green a good connection exists Between a 10-Mbps networkOrange a good connection exists Between a 100-Mbps network Connectors MemoryNon-ECC memory Registered or buffered memory Serial connector Chassis intrusion switchPower supply may result in your Card for power requirements Controls and Lights Power Upon the power supply wattage ratingWeight Supported monitor weight Maximum shock About Your Computer Advanced Features Advanced FeaturesLegacySelect Technology Control Manageability Power Management Dell OpenManage Client Instrumentation Sleep Mode Wake-Up Methods Press the power buttonAuto power on Power management event Advanced Features About RAID Configurations Using RAID with Hard Drive PasswordsAbout RAID Configurations RAID Level Segment Hard drive Hard drive RAID Level 10 1+0 Configuring Your Computer for RAID Setting Your Computer to RAID-Enabled Mode About RAID Configurations About RAID Configurations About RAID Configurations Page About RAID Configurations About RAID Configurations About RAID Configurations Migrating to a RAID Level 0 Configuration Migrating to a RAID Level 1 Configuration Migrating to a RAID Level 5 Configuration Migrating to a RAID Level 10 Configuration Creating a Spare Hard Drive Rebuilding a Degraded RAID Level 1 Configuration Setting Up Your Computer Switching From Tower to Desktop OrientationSetting Up Your Computer Changing Between Tower and Desktop Orientations Installing Your Computer in an Enclosure Switching From Desktop to Tower Orientation Setting Up Your Computer Setting Up Your Computer Transferring Information to a New Computer Microsoft Windows XP P Y D a T a F R O M T H E S O U R C E C O M P U T E R E a T E a W I Z a R D D I S K Power Protection Devices Microsoft Windows Vista Uninterruptible Power Supplies Surge ProtectorsLine Conditioners Setting Up Your Computer Securing Your Computer Chassis Intrusion DetectionSecurity Cable Lock Securing Your Computer Passwords Smart Cards and Fingerprint Readers About Passwords Using a Primary System Password Using an Administrator Password Using a Hard Drive Password Trusted Platform Module TPM Turning On and Activating TPM Security Management Software Computer Tracking Software If Your Computer Is Lost or Stolen Cleaning Your Computer Cleaning Your ComputerComputer, Keyboard, and Monitor Mouse Non-Optical Floppy Drive CDs and DVDs System Setup Entering System SetupSystem Setup Screens System Setup System Setup Options System System InfoProcessor Info Hyper-Threading, and supports 64-bit technology Channel mode dual or single, and type by Dimm slot Boot Sequence onMemory Info Location Boot from the next device listed in the boot sequence Storage devices regardless of the No Boot settingWill not recognize USB storage devices 378h default 278h 3BCh Serial Port #1 Resources are in use, the port is disabledCOM1 The port is configured at 3F8h with IRQ COM3 The port is configured at 3E8h with IRQ Off Virtualization Technology is disabled On Virtualization Technology is enabledVideo Primary Video Virtualization Technology Password Drive Not Set default DefaultLocked a valid administrator password is required to Modify or delete the system password Off The intrusion detection feature is disabled Activate Enables and activates TPM securityIntrusions during Post Does not display any detected intrusions during Post Power is restored Off default Computer on Off Do not use the Auto Power TimeTime set in Auto Power Time Using a power strip or surge protector Low Power Mode System will boot from the networkMode, Hibernate mode, or when turned off Or type the numbers in the appropriate time field Enables or disables the numerical and mathematical features Boot Sequence Post Hotkeys Changing Boot Sequence for the Current Boot Changing Boot Sequence for Future Boots Clearing Passwords and Cmos Settings Clearing PasswordsClearing Passwords and Cmos Settings Clearing Cmos Settings Flashing the Bios Clearing Passwords and Cmos Settings Troubleshooting Tools Power LightsTroubleshooting Tools Diagnostic Lights Diagnostic Light Codes During Post100 Light Pattern 101 102 103 Determine if a conflict exists byCard failure has Occurred Graphics card and restarting Beep Codes 104 System Messages 105Code Description Repetitive Short beeps 106 Dell Diagnostics Hardware Troubleshooter107 When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive 109 Dell Diagnostics Main Menu 110 111 112 Troubleshooting Battery ProblemsDrive Problems Troubleshooting Optical drive problems Problems writing to an optical drive114 Mail, Modem, and Internet Problems Hard drive problems115 116 Error Messages 117Do not use these characters in filenames Ieee 1394 Device Problems Keyboard Problems118 Contact the Ieee 1394 device manufacturer Lockups and Software Problems Computer does not start upComputer stops responding Program stops responding Other software problems Program is designed for an earlier Windows operating systemSolid blue screen appears 120 Memory Problems Mouse Problems121 Network Problems 122 Power Problems 123 Printer Problems 124 Scanner Problems Sound and Speaker ProblemsNo sound from speakers 125 Video and Monitor Problems No sound from headphones126 Screen is blank Screen is difficult to read127 128 3D image quality is poor Only part of the screen is readable129 130 Reinstalling Software What Is a Driver?Reinstalling Software Drivers Reinstalling Drivers and Utilities Using Windows Device Driver Rollback Using the Drivers and Utilities Disc Save and close any open files, and exit any open programs133 Reinstalling Software 135 Using Microsoft Windows System Restore Starting System Restore Windows XP 136Restoring Your Operating System 137 Using Dell PC Restore and Dell Factory Image Restore Enabling System RestoreWindows XP Dell PC Restore Turn on the computer 138 139 140 Using the Operating System Media Reinstalling Windows XP or Windows VistaBefore you Begin 141 Save and close any open files and exit any open programs Adding and Replacing Parts Before You BeginRecommended Tools Turning Off Your Computer Before Working Inside Your Computer Removing the Computer Cover 145 Inside View of Your Computer 146Cover release latch Cover hinges Power supply System board Secondary hard drive bay 147 Power connector Memory module Battery socket System Board Components148 Power Supply DC Connector Pin Assignments 149 DC Power Connector P1 150 DC Power Connector P2 DC Power Connectors P3 and P5151 DC Power Connector P7 DC Power Connectors P8, P9, P13, and P14Pin Number Signal name AWG Wire +5 VDC Red 152 DC Power Connector P10 DC Power Connector P12Pin Number Signal Name 153 DC Power Connector P15 525-W PSU Only Removing the Front Panel+12 Vcdc Blue/White Chassis Intrusion Switch Removing the Chassis Intrusion Switch155 Replacing the Chassis Intrusion Switch Resetting the Chassis Intrusion Detector MemoryMemory Overview 157 158 Addressing Memory With 4-GB Configurations 159 Installing a Memory Module Memory module Securing clips Memory module connectorRemoving a Memory Module DIMM1 Memory module connector Notch Crossbar Adding and Replacing Parts161 Cutouts Cards 162 PCI Cards 163 Release tabs 165 Release tabCard retention door Adding and Replacing Parts 167 Release tab 169 Card retention cover 171 Screws Alignment guide Filler bracket 173 Release tab PCI Express Cards 175 Card retention cover Card retention door Adding and Replacing Parts 177 Alignment bar 179 Alignment bar Alignment guide Filler bracket 181 Adding and Replacing Parts 183 Alignment bar Tower Computer Drive Configurations Drives185 186 Additional Sata hard driveMedia Card Reader Desktop Computer Drive Configurations 187Reader About Metal Shields Present in Some Drive Configurations Removing and Replacing the Metal Shield Lower Drive Bays188 General Installation Guidelines Power Cable ConnectorsPower cable 189 Sata Data Cable Connectors SAS Data Cable Connectors190 Sata data cable Hard Drive Removing a Hard Drive Tower or Desktop ComputerDrive Cable Colors Disconnect the serial ATA cable from the hard drive Bay 193 Card Hard drive in secondary hard Blue tabs Hard drive in primary hard drive bay Connect one end of the serial ATA cable to the hard drive 195 To install a SAS hard drive Removing an Optional Third Hard Drive Tower Computer 197 Power cable Serial ATA cable Sata connector If you are removing a SAS drive Installing an Optional Third Hard Drive Tower Computer 199 200 Removing an Optional Fourth Sata Hard Drive Tower Computer 201Sliding-plate lever Installing an Optional Fourth Hard Drive Tower Computer Removing an Optional Third Hard Drive Desktop Computer 203 Optional serial ATA hard drive in lower 5.25-inch drive bay 205 Installing an Optional Third Hard Drive Desktop Computer 207 Hard-drive holder Optional third hard drive is Power cable Power supply Serial ATA cable 209Optional serial ATA hard drive desktop illustrated Installing an Additional Fan 211 Fan slots Fan release tab Fan cable Drive Panel 212 Removing the Drive Panel Tower Computer 213Drive release latch Replacing the Drive Panel Tower Computer 214Drive panel tabs Removing the Drive Panel Desktop Computer 215 Replacing the Drive Panel Desktop Computer 217 Installing a Drive-Panel Insert Removing a Drive-Panel InsertDrive panel Drive-panel insert Drive-panel insert release Tabs Floppy Drive or Media Card Reader 219 Removing a Floppy Drive or Media Card Reader Tower Computer If you are removing a floppy drive Floppy drive connector Floppy Adding and Replacing Parts 221 Attach the screws to the new drive 222 223 If you are installing a floppy drive Drive-conversion latch Power cable Floppy drive cable 225 Adding and Replacing Parts Floppy drive connector Floppy 227 Drive retention insert 229 Power cable Optical Drive Removing an Optical Drive Tower Computer231 CD/DVD drive cable Installing an Optical Drive Tower Computer 233 Adding and Replacing Parts 235 CD/DVD-drive cable Removing an Optical Drive Desktop Computer 236 Installing an Optical Drive Desktop Computer 237 Adding and Replacing Parts 239 Installing the Optional Speaker 241 Speaker optional Speaker optional Processor Removing the Processor243 Heat-sink assembly 244 Replacing the Processor 245Processor cover Socket 246 Processor cover TabCenter cover latch Release lever Indicator 247Front alignment notch Rear alignment notch Battery Captive screw housing248 About the Battery Removing the Battery249 System battery Battery socket tab 250 Replacing the Battery Panel251 Headphone connector Microphone connector Panel ComponentsRemoving the I/O Panel USB port Heat-sink assembly Captive screw housing 253 Fan release lever Replacing the I/O Panel 255Panel Power Supply Removing the Power Supply Replacing the Power Supply Power supply screws257 System Board Removing the System Board Remove the system board screws 259 Replacing the System Board Replacing the Front Panel 261 Replacing the Computer Cover Getting Help Obtaining Assistance263 Getting Help Technical Support and Customer Service DellConnect Online Services Problems With Your Order AutoTech ServiceAutomated Order-Status Service 265 Getting Help Before You Call 267 268 Contacting Dell 269 270 Appendix FCC Notice U.S. OnlyFCC Class B 271 Macrovision Product Notice 272 Glossary 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290