C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N C H E C K T H E T E L E P H O N E J A C K

C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K U S E A D I F F E R E N T T E L E P H O N E L I N E

Verify that the telephone line is connected to the jack on the modem (the jack has either a green label or a connector-shaped icon next to it).

Ensure that you hear a click when you insert the telephone line connector into the modem.

Disconnect the telephone line from the modem and connect it to a telephone, then listen for a dial tone.

If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 meters (10 feet) or more in length, try a shorter one.

R U N T H E M O D E M D I A G N O S T I C TO O L

Windows XP:

1 Click StartAll ProgramsModem Helper.

2 Follow the instructions on the screen to identify and resolve modem problems. Modem Helper is not available on certain computers.

Windows Vista:

1 Click Start All ProgramsModem Diagnostic Tool.

2 Follow the instructions on the screen to identify and resolve modem problems. Modem diagnostics are not available on all computers.

VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S

Windows XP:

1 Click StartControl PanelPrinters and Other HardwarePhone and Modem OptionsModems.

2Click the COM port for your modemPropertiesDiagnosticsQuery Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

Windows Vista:

1 Click Start Control PanelHardware and SoundPhone and Modem OptionsModems.

2 Click the COM port for your modemProperties DiagnosticsQuery Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

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Troubleshooting

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