Enterasys Networks X-PeditionTM manual Getting Help, Ftp

Getting Help

Getting Help

For additional support related to the XSR, contact Enterasys Networks by one of these methods:

World Wide Web	http://www.enterasys.com
Phone	(978) 684-1000
	1-800-872-8440 (toll-free in U.S. and Canada)
	For the Enterasys Networks Support toll-free number in your country:
	http://www.enterasys.com/support/gtac-all.html
Internet mail	support@enterasys.com
	To expedite your message, please type [xsr] in the subject line.
FTP	ftp://ftp.enterasys.com
Login
	anonymous
Password
	your email address
Acquire the latest image and	http://www.enterasys.com/download
Release Notes
Additional documentation	http://www.enterasys.com/support/manuals
Forward comments or	techpubs@enterasys.com
suggestions	To expedite your message, include the document Part Number in the
	subject of your email.

Before contacting Enterasys Networks for technical support, have the following information ready:

•Your Enterasys Networks service contract number

•A description of the failure

•A description of any action(s) already taken to resolve the problem (e.g., rebooting the unit, reconfiguring modules, etc.)

•The serial and revision numbers of all relevant Enterasys Networks products in the network

•A description of your network environment (layout, cable type, etc.)

•Network load and frame size at the time of the problem

•The XSR’s history (i.e., have you returned the device before, is this a recurring problem, etc.)

•Any previous Return Material Authorization (RMA) numbers

xxx Preface