The Computer Does Not Respond

If your computer locks up and does not respond when you type on the keyboard, follow these steps:

1.Some operations rake longer than others to complete. For example, the computer takes longer to sort a database than to accept a single typed character. If your computer still does not respond after a reasonable length of time, proceed to the next step.

2.Your computer may take a long time to complete its power- on diagnostics if you have just made a change in your system’s configuration. The first time you turn on your computer after making such a change, it can rake several minutes to finish its self test, depending on what you changed. If the computer does not display the MS-DOS prompt after five minutes, press the RESET button and try again. If that doesn’t work, insert the Reference diskette in drive A and press the RESET button. If the computer still does not boot, contact your Epson dealer.

3.Did you enter the correct password? See “Password Problems,” below.

4.Could your software be causing the problem? If you are running an application program, see “Software Problems,” later in this appendix.

5.The problem could be caused by your keyboard. See “Keyboard Problems,” later in this appendix. If your keyboard is operating properly, proceed to the next step.

6.If you want to stop whatever the computer is doing and return to the MS-DOS command prompt, hold down the Ctrl key and press Break (or press C). See Chapter 3 for more information on stopping a command or program.

D-4 Troubleshooting