If a problem occurs while printing, an error message appears in the Progress Meter window.

Printing a Self Test

Running the printer’s self test helps you determine whether the printer or the computer is causing the problem:

❏If the self test results are satisfactory, the printer is working properly and the problem probably results from your printer driver settings, application settings, computer, or interface cable. (Be sure to use a shielded interface cable.)

❏If the self test does not print properly, there is a problem with the printer. See “Problems and Solutions” on page 109 for possible causes and solutions to the problem.

Follow these steps to perform a self test:

1.Make sure that the printer is turned off and that the paper is set on the front or rear tractor.

c Caution:

Whenever you turn off the printer, wait at least five seconds before turning it back on; otherwise you may damage the printer.

2.To run the test using the Draft font, turn on the printer while holding down the LF/FF Load button. To run the test using the printer’s NLQ font, hold down the Top of Form button while you turn on the printer. Either self test can help you determine the source of your printing problem; however, the draft self test prints faster than the NLQ test.

After a few seconds, the printer loads the paper automatically and begins printing the self test. A series of characters is printed.

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Problem Solver

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