Problems and Solutions

Most printer problems are easy to solve. Use the information in this section to find the source of and solution to any printer problems that occur.

Determine the type of problem that occurred, and see the appropriate page below:

Power supply problems. . . . . . . . . . . . . . . . . . . page 7-5

Single-sheet paper loading or

feeding problems . . . . . . . . . . . . . . . . . . . . . . . . page 7-6

Continuous paper loading or

feeding problems . . . . . . . . . . . . . . . . . . . . . . . . page 7-8

Wrong top-of-form position . . . . . . . . . . . . . . . page 7-9

Wrong tear-off position . . . . . . . . . . . . . . . . . . . page 7-10

Printing or printout quality problems. . . . . . . page 7-11

You can also use the self test feature to determine whether the printer or the computer is causing the problem. See “Printing a Self Test” on page 7-18for instructions on printing a self test.

To pinpoint communication problems, experienced users may want to use the printer’s hex dump mode, described on “Printing a Hex Dump” on page 7-19.

To clear a paper jam, see “Clearing Paper Jams” on page 7-16.

7-4Troubleshooting