Printing or printout quality problems
The printer does not print when the computer sends data.Cause | What to do |
The printer is paused. | Press the Pause button. |
The interface cable is not plugged in securely.
Check that both ends of the cable between the printer and the computer are plugged in securely. If the cable is connected correctly, run a self test as described later in this chapter.
Your interface cable does not meet the printer and/or computer specifications.
Use an interface cable that meets the requirements of both the printer and computer. See “Optional interface cards” on page
Your software is not properly set up for your printer.
Select your printer from the Windows desktop or in your application. If necessary, install or reinstall the
printer driver software as described in 7 Chapter 1.
Cause | What to do |
The paper thickness lever is set incorrectly.
Set the paper thickness lever to match the thickness of your paper. See “Setting the Paper Thickness Lever” on page
The ribbon has too much slack, the ribbon has come loose, or the ribbon cartridge is not installed properly.
Remove any slack in the ribbon by turning the
Troubleshooting