Operators Manual
Section 9 - Error Messages And Simple Problem Solving
9.1 Error Messages
The table below lists the error messages that may be encountered and, where applicable, offers the operator solutions for curing them.
Safety First! Should the solution given not cure the problem, or the fault requires the assistance of a trained service engineer, DO NOT ATTEMPT TO CURE THE FAULT YOURSELF. Contact your machine supplier for assistance.
| Error Message | Cause | Solution | |||
| Out Of Cups | Cup stacks empty | Refill cup stacks with | |||
| Please Insert Mug |
| correct size and type | |||
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| of cup |
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| Sorry Out of Service | Fault with mug sensor | Switch off the power | |||
| Mug Sensor Error |
| and call engineer | |||
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| Please Remove Cup | A cup or mug has been | Remove the cup or mug to | |||
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| left in the vend area | cancel the error |
| Sorry Out of Service | Communications fault | Switch off the power | |||
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| No IO Comm | and call engineer |
| Sorry Out of Service | Brewer has not returned | Switch off the power | |||
| Brewer Not Homed | to its home position | and call engineer | |||
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| Sorry Out of Service | Brewer mechanism faulty | Switch off the power | |||
| Brewer Jam |
| and call engineer | |||
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| Sorry Out of Service | Dispense head has not | Switch off the power | |||
| Head Not Homed | returned to its home position | and call engineer | |||
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| Sorry Out of Service | Dispense head has not moved | Switch off the power | |||
| Head Not Extended | to its extended position | and call engineer | |||
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| Sorry Out of Service | The monetary device is not | Switch off the power | |||
| No Monetary Device | connected or has been | and call engineer | |||
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| Sorry Out of Service | The temperature device | Switch off the power | |||
| Invalid Temperature | is disconnected or faulty | and call engineer | |||
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| Out Of Cups | SureVend™ has detected an | Switch off the power | |||
| Please Insert Mug | error with the cup drop unit | and call engineer | |||
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| Sorry Out of Service | The machine is filling | Wait for the machine | |||
| Low Water |
| to fill with water | |||
| Sorry Out of Service | The machine has failed | Check that the water supply | |||
| Fill Timeout | to fill with water | to the machine is connected | |||
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| and turned on |
| Sorry Out of Service | The water is heating to the | Wait for the machine to heat | |||
| Water Tank Heating | correct operating temperature | up and enter standby mode | |||
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