68 DISCOVER THE DUAL-DECK DIFFERENCE
TROUBLESHOOTING
Poor Video Quality

1

Is the VCR Off?
YES

2a

Turn the VCR “On”.
Tune the TV to CH 3
or 4 to match the
VCR output channel.
Using the VCR
remote, depress the
display (DSP) key.

3b

Re-connect the
cable or antenna to
the “Ant Input” of
the VCR.
YES
YES
YES
NO

2b

Try connecting the
antenna directly to
the TV. Is the
picture good?

3a

Is the
OSD present?
NO

4a

Contact your
authorized Go-Video
Service Center
or Go-Video Direct
at (602) 922-0896.
NO

4b

Check for loose or
faulty cabling and
repair or replace
as necessary. Is the
picture still a problem?
YES

5b

Contact your TV
service center or
cable company.
YES

5a

Play a tape in
Deck One. Is the
video OK?
NO

6a

Using a quality,
commercial tape
head cleaner, clean
the head. Is the
picture quality good?

7a

Contact your
authorized Go-Video
Service Center
or Go-Video Direct
at (602) 922-0896.
NO
YES

8a

Play a tape in
Deck Two. Is the
video OK?
NO

9a

Using a quality,
commercial tape
head cleaner, clean
the head. Is the
picture quality good?

10a

Contact your
authorized Go-Video
Service Center
or Go-Video Direct
at (602) 922-0896.
NO
YES

11a

Change channels
using the number
buttons on the
VCR remote. Is the
picture quality OK?
NO

12a

If you are using an
outside antenna, the
gain could be
marginal, then try
purchasing a
signal amplifier or
if CATV, call your
cable company.
Thank You
for using
Go-Video’s
Dual-Deck
VCR!
YES
Note:
Check your video
tape by playing it on
both decks. If the
video is not good in
either deck, the
tape may be bad.