Video Test Error Codes | HP 14XL242, 14XL352, 14XL250, 14XL355

Presario 1400 Series

Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356

Video Test Error Codes

Error Code

2402-xx

2403-xx

2404-xx

2405-xx

2406-xx

2408-xx

2409-xx

2410-xx

2411-xx

2411-xx

2412-xx

2414-xx

2416-xx

2418-xx

Description

Video memory test failed.

Video attribute test failed.

Video character set test failed.

Video 80 x 25 mode 9 x 14 character cell test failed.

Video 80 x 25 mode 8 x 8 character cell test failed.

Video 320 x 200 mode color set 0 test failed.

Video 320 x 200 mode color set 1 test failed.

Video 640 x 200 mode color test failed.

Video screen memory page test failed.

Video screen memory page test failed.

Video gray scale test failed.

Video white screen test failed.

Video noise pattern test failed.

ECG/VGC memory test failed.

Recommended Action

The following steps apply to error codes 2402-xx through 2418-xx:

1.Run the Configuration and Diagnostics Utilities.

2.Replace the display assembly and retest.

1.Replace the system board and retest.

Continued

14 TROUBLESHOOTING

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIES

Image 54

HP 14XL242, 14XL352, 14XL250, 14XL355, 14XL246 manual Video Test Error Codes

Contents

Welcome to the Maintenance & Service Guide MSG Using this Guide Before You Begin Preface Locating Additional Information Processor BatteryXL240 XL241 XL242 Display Hard Drive CD or DVD Drive XL247-250 XL340 XL341 XL342 Display TV-Out XL343 XL344 XL345 Display XL346 XL350 XL352 Display TV-Out XL355 XL356 Display Front of Unit Description Internet Zone Buttons and Lights Front Bezel Components No. Description Right Side Components Left Side Components Underneath the Unit Rear Connectors Stand-Alone Battery Pack Li-Ion Pack DimensionsWeight AC Power Requirements Input Shock Relative Humidity non-condensingAltitude Vibration System Interrupts System Interrupts Hardware IRQ System Function Hardware DMA System Function System I/O Addresses System Function Shipping ConfigurationSystem DMA Address Hex Presario 1400 Series System Memory Catalog Memory Address System Function Contrast Display Dimensions13-in HPA Display 12.1-in 13.0-in Active Area Ratio Brightness 13.3-in TFT Display 12.1-in DimensionsWi Dth Memory Expansion System Memory Expansion Board Memory Total MemoryCylinders High/Low Number of Read/Write Heads Seek Times Logical ConfigurationHard Drive Drive Type 12.0 GB 18.0 GB Capacity Per Drive Transfer Rate At Dimensions Weight Rotational Speed Typical Transfer Rate Access TimeSpin Up Time Data Buffer Capacity CD/DVD Drive 24x CD-ROM Temperature Requirements Operating LifetimeEnergy Pin Assignments Universal Serial Bus External Monitor External Monitor RJ-45 NIC RJ-45 NIC Video AC Adapter Battery and Power Management Full Off Automatic Standby Mode Hibernation Mode Off ModeIndicators Activation Power Scheme AC Power Battery Power Always On Portable/LaptopHome/Office Desk Alarms Default Alarm Settings Low Battery Critical Battery Increasing Battery Pack Operating Time Battery Charge Time Li-ion Battery Pack Battery Power Maximizing the Energy Stored Disposing of a Used Battery Pack Troubleshooting Preliminary Steps Run the Computer Checkup Test Clearing the Power-On Password System Options Not Set Power-On Self-Test PostPower-On Self-Test Messages 102-System Board Failure Recommended Action XX000YZZ 201-Memory Error Probable Cause Compaq Diagnostics Run Computer Checkup Test View System Information Inspect Computer Checkup Test View System Information Inspect ROM Diagnostic Error Codes Memory, Keyboard, and Parallel Printer Test Error Codes Error Code Diskette Drive and Serial Test Error Codes Description Recommended Action Hard Drive Test Error Codes Video Test Error Codes Video Test Error Codes 2458-xx 2468-xx 2477-xx 2478-xx 2480-xx TouchPad/Pointing Device Interface Test Error Codes DVD or CD Drive Test Error Codes Troubleshooting without Diagnostics Before Replacing Parts Solving Minor Problems Problem Solving Audio Problems Probable Cause Solution Solving Battery Pack/Gauge Problems Presario 1400 Series Solving Battery Pack/Gauge Problems Probable Cause Solution Solving DVD or CD Drive Problems Solving Diskette Drive Problems Solving Diskette Drive Problems Solving Display Problems Solving Display Problems Backlight brightness cannot be adjusted with Fn+F7 or Fn+F8 Solving Display Problems Probable Cause Solution Solving Hard Drive Problems Solving Hard Drive Problems Solving Hardware Installation Problems Solving Hardware Installation Problems Solving Keyboard and Numeric Keypad Problems Solving Keyboard/Numeric Keypad Problems Solving Memory Problems Problem Solving Memory Problems Probable Cause Solution Solving PC Card Problems Problem Solving Power Problems Solving Power Problems Probable Cause Solving Printer Problems Solving Printer Problems Solving TouchPad/Pointing Device Problems Solving TouchPad/Pointing Device Problems Removal Sequence Serial Number Electrostatic Discharge Generating Static Service Considerations Tool and Software RequirementsScrews Presario 1400 Series Battery Pack Presario 1400 Series Cosmetic Side Covers Speaker Port Covers Modem/Memory Access Door Modem or Network/Modem Combo Card Extended Memory Card DVD, CD-Rom, or CD-RW Drive Presario 1400 Series Hard Drive Presario 1400 Series Service Removable Parts Electrostatic Discharge Service Considerations Cables and Connectors CablesCable Illustrations Connectors and Plastic Parts ZIF Connectors Speaker Assembly Cable Keyboard Ribbon Cable Internet Button Board Cover Presario 1400 Series Keyboard PCA Button Board Presario 1400 Series Display Panel Assembly MP3 Zone Cover Heatspreader with Fan Assembly Fan Assembly Palmrest Cover with TouchPad Upper CPU Presario 1400 Series Modem/Modem-NIC Combo Cable Presario 1400 Series MP3 Audio Board Presario 1400 Series Speaker Assembly Presario 1400 Series System Board Presario 1400 Series Presario 1400 Series Processor Presario 1400 Series Replacing the Processor Parts Catalog System Unit Boards Display Assembly Mass Storage Devices Spare Part Items No. Description Miscellaneous Hardware Kit Spare Part Items Description Miscellaneous Hardware Kit Miscellaneous Parts Spare Part Items Description Build-to-Order Models Build-to-Order Models Alphabetical Spares Listing Spare Part DescriptionPart Applicable Models Availability Number Part Number Part Applicable Models Number 218497-001