Solving TouchPad/Pointing Device Problems | HP 14XL242, 14XL352

Presario 1400 Series

Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356

Solving TouchPad/Pointing Device Problems

The following table lists some causes and solutions for common TouchPad/Pointing Device problems.

Solving TouchPad/Pointing Device Problems

Problem

TouchPad or mouse does not work.

External mouse does not work.

TouchPad or mouse does not work even though the device is enabled in Windows.

Cursor skips or moves abnormally when using the TouchPad.

Probable Cause

No device driver is installed, or an incorrect driver is installed.

The device driver is not installed in Windows.

Mouse is not securely connected or is connected to an incorrect external connector.

Mouse is not enabled.

Cable is not properly seated in TouchPad board.

The TouchPad board is defective.

The system board is defective.

Device driver is not correctly installed in Windows.

The TouchPad needs to be cleaned.

Solution

Install the device driver and add it to the AUTOEXEC.BAT file or CONFIG.SYS file.

Install the TouchPad/mouse driver in Windows.

Ensure that the mouse is securely connected to the appropriate external connector.

Enter MOUSE at the system prompt to activate the mouse device driver.

Reseat the cable.

Replace the TouchPad board.

Replace the system board.

Install the appropriate device driver in Windows.

Clean the TouchPad with a cloth dampened with alcohol or an ammonia-based glass cleaner. Wipe liquid with a dry cloth.

34 TROUBLESHOOTING

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIES

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HP 14XL242, 14XL352, 14XL250, 14XL355, 14XL246 manual Solving TouchPad/Pointing Device Problems

Contents

Welcome to the Maintenance & Service Guide MSG Using this Guide Before You Begin Preface Locating Additional Information Processor BatteryXL240 XL241 XL242 Display Hard Drive CD or DVD Drive XL247-250 XL340 XL341 XL342 Display TV-Out XL343 XL344 XL345 Display XL346 XL350 XL352 Display TV-Out XL355 XL356 Display Front of Unit Description Internet Zone Buttons and Lights Front Bezel Components No. Description Right Side Components Left Side Components Underneath the Unit Rear Connectors Stand-Alone Battery Pack Li-Ion Pack DimensionsWeight AC Power Requirements Input Shock Relative Humidity non-condensingAltitude Vibration System Interrupts System Interrupts Hardware IRQ System Function Hardware DMA System Function System I/O Addresses System Function Shipping ConfigurationSystem DMA Address Hex Presario 1400 Series System Memory Catalog Memory Address System Function Contrast Display Dimensions13-in HPA Display 12.1-in 13.0-in Active Area Ratio Brightness 13.3-in TFT Display 12.1-in DimensionsWi Dth Cylinders High/Low Number of Read/Write Heads Memory ExpansionSystem Memory Expansion Board Memory Total Memory Seek Times Logical ConfigurationHard Drive Drive Type 12.0 GB 18.0 GB Capacity Per Drive Transfer Rate At Spin Up Time Data Buffer Capacity CD/DVD Drive 24x CD-ROM Dimensions Weight Rotational Speed Typical Transfer RateAccess Time Energy Temperature RequirementsOperating Lifetime Pin Assignments Universal Serial Bus External Monitor External Monitor RJ-45 NIC RJ-45 NIC Video AC Adapter Battery and Power Management Full Off Automatic Standby Mode Hibernation Mode Off ModeIndicators Activation Home/Office Desk Power Scheme AC Power Battery Power Always OnPortable/Laptop Alarms Default Alarm Settings Low Battery Critical Battery Increasing Battery Pack Operating Time Battery Charge Time Li-ion Battery Pack Battery Power Maximizing the Energy Stored Disposing of a Used Battery Pack Troubleshooting Preliminary Steps Run the Computer Checkup Test Clearing the Power-On Password System Options Not Set Power-On Self-Test PostPower-On Self-Test Messages 102-System Board Failure Recommended Action XX000YZZ 201-Memory Error Probable Cause Compaq Diagnostics Run Computer Checkup Test View System Information Inspect Computer Checkup Test View System Information Inspect ROM Diagnostic Error Codes Memory, Keyboard, and Parallel Printer Test Error Codes Error Code Diskette Drive and Serial Test Error Codes Description Recommended Action Hard Drive Test Error Codes Video Test Error Codes Video Test Error Codes 2458-xx 2468-xx 2477-xx 2478-xx 2480-xx TouchPad/Pointing Device Interface Test Error Codes DVD or CD Drive Test Error Codes Troubleshooting without Diagnostics Before Replacing Parts Solving Minor Problems Problem Solving Audio Problems Probable Cause Solution Solving Battery Pack/Gauge Problems Presario 1400 Series Solving Battery Pack/Gauge Problems Probable Cause Solution Solving DVD or CD Drive Problems Solving Diskette Drive Problems Solving Diskette Drive Problems Solving Display Problems Solving Display Problems Backlight brightness cannot be adjusted with Fn+F7 or Fn+F8 Solving Display Problems Probable Cause Solution Solving Hard Drive Problems Solving Hard Drive Problems Solving Hardware Installation Problems Solving Hardware Installation Problems Solving Keyboard and Numeric Keypad Problems Solving Keyboard/Numeric Keypad Problems Solving Memory Problems Problem Solving Memory Problems Probable Cause Solution Solving PC Card Problems Problem Solving Power Problems Solving Power Problems Probable Cause Solving Printer Problems Solving Printer Problems Solving TouchPad/Pointing Device Problems Solving TouchPad/Pointing Device Problems Removal Sequence Serial Number Electrostatic Discharge Generating Static Screws Service ConsiderationsTool and Software Requirements Presario 1400 Series Battery Pack Presario 1400 Series Cosmetic Side Covers Speaker Port Covers Modem/Memory Access Door Modem or Network/Modem Combo Card Extended Memory Card DVD, CD-Rom, or CD-RW Drive Presario 1400 Series Hard Drive Presario 1400 Series Service Removable Parts Electrostatic Discharge Service Considerations Cable Illustrations Cables and ConnectorsCables Connectors and Plastic Parts ZIF Connectors Speaker Assembly Cable Keyboard Ribbon Cable Internet Button Board Cover Presario 1400 Series Keyboard PCA Button Board Presario 1400 Series Display Panel Assembly MP3 Zone Cover Heatspreader with Fan Assembly Fan Assembly Palmrest Cover with TouchPad Upper CPU Presario 1400 Series Modem/Modem-NIC Combo Cable Presario 1400 Series MP3 Audio Board Presario 1400 Series Speaker Assembly Presario 1400 Series System Board Presario 1400 Series Presario 1400 Series Processor Presario 1400 Series Replacing the Processor Parts Catalog System Unit Boards Display Assembly Mass Storage Devices Spare Part Items No. Description Miscellaneous Hardware Kit Spare Part Items Description Miscellaneous Hardware Kit Miscellaneous Parts Spare Part Items Description Build-to-Order Models Build-to-Order Models Part Applicable Models Availability Number Alphabetical Spares ListingSpare Part Description Part Number Part Applicable Models Number 218497-001