Solving Printer Problems | HP 14XL246, 14XL352, 14XL250, 14XL355

Presario 1400 Series

Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356

Solving Printer Problems

If you experience problems printing, run a printer self-test. Refer to the documentation provided with the printer for instructions. If the self-test fails, it is a printer-specific problem. Refer also to the printing section of the application documentation.

Solving Printer Problems

Problem

Printer will not turn on.

Printer will not print.

Printer prints garbled information.

Probable Cause

The signal cable may not be connected properly, or the printer is unplugged.

Printer is not turned on or is offline.

The device drivers for the application are not installed.

A Printer is set up for a network, but is not connected to that network.

Printer cable is too long, unshielded, or defective.

Paper tray is empty.

Correct printer drivers are not installed.

Cable is not connected properly.

Solution

Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet.

Turn the printer on and set it to online.

Refer to the printer documentation to install the correct printer driver.

Connect the printer to the network.

Replace the cable.

Fill the paper tray with paper and set the printer to online.

Refer to the printer documentation to install the correct printer driver.

Ensure that the printer signal cable is properly connected to the Notebook.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIES

TROUBLESHOOTING 33

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HP 14XL246, 14XL352, 14XL250, 14XL355, 14XL242 manual Solving Printer Problems

Contents

Welcome to the Maintenance & Service Guide MSG Using this Guide Before You Begin Preface Locating Additional Information XL240 XL241 XL242 Display BatteryProcessor Hard Drive CD or DVD Drive XL247-250 TV-Out XL343 XL344 XL345 Display XL340 XL341 XL342 Display TV-Out XL355 XL356 Display XL346 XL350 XL352 Display Description Front of Unit Internet Zone Buttons and Lights No. Description Front Bezel Components Right Side Components Left Side Components Underneath the Unit Rear Connectors Weight DimensionsStand-Alone Battery Pack Li-Ion Pack AC Power Requirements Input Altitude Relative Humidity non-condensingShock Vibration System Interrupts Hardware IRQ System Function System Interrupts System DMA System I/O Addresses System Function Shipping ConfigurationHardware DMA System Function Address Hex Presario 1400 Series Memory Address System Function System Memory Catalog 13-in HPA Display 12.1-in 13.0-in Active Area Display DimensionsContrast Ratio Brightness Dth 13.3-in TFT Display 12.1-in DimensionsWi System Memory Expansion Board Memory Total Memory Memory ExpansionCylinders High/Low Number of Read/Write Heads Hard Drive Drive Type 12.0 GB 18.0 GB Capacity Per Drive Logical ConfigurationSeek Times Transfer Rate At Access Time Dimensions Weight Rotational Speed Typical Transfer RateSpin Up Time Data Buffer Capacity CD/DVD Drive 24x CD-ROM Operating Lifetime Temperature RequirementsEnergy Universal Serial Bus Pin Assignments External Monitor External Monitor RJ-45 NIC RJ-45 NIC AC Adapter Video Battery and Power Management Full Off Indicators Standby Mode Hibernation Mode Off ModeAutomatic Activation Portable/Laptop Power Scheme AC Power Battery Power Always OnHome/Office Desk Default Alarm Settings Low Battery Critical Battery Alarms Increasing Battery Pack Operating Time Maximizing the Energy Stored Battery Charge Time Li-ion Battery Pack Battery Power Disposing of a Used Battery Pack Troubleshooting Run the Computer Checkup Test Preliminary Steps Clearing the Power-On Password Power-On Self-Test Messages 102-System Board Failure Power-On Self-Test PostSystem Options Not Set Recommended Action XX000YZZ 201-Memory Error Probable Cause Run Computer Checkup Test View System Information Inspect Compaq Diagnostics Computer Checkup Test ROM View System Information Inspect Diagnostic Error Codes Error Code Memory, Keyboard, and Parallel Printer Test Error Codes Description Recommended Action Diskette Drive and Serial Test Error Codes Hard Drive Test Error Codes Video Test Error Codes Video Test Error Codes 2458-xx 2468-xx 2477-xx 2478-xx 2480-xx DVD or CD Drive Test Error Codes TouchPad/Pointing Device Interface Test Error Codes Troubleshooting without Diagnostics Before Replacing Parts Problem Solving Audio Problems Probable Cause Solution Solving Minor Problems Solving Battery Pack/Gauge Problems Presario 1400 Series Solving DVD or CD Drive Problems Solving Battery Pack/Gauge Problems Probable Cause Solution Solving Diskette Drive Problems Solving Diskette Drive Problems Solving Display Problems Solving Display Problems Backlight brightness cannot be adjusted with Fn+F7 or Fn+F8 Solving Display Problems Probable Cause Solution Solving Hard Drive Problems Solving Hard Drive Problems Solving Hardware Installation Problems Solving Hardware Installation Problems Solving Keyboard/Numeric Keypad Problems Solving Keyboard and Numeric Keypad Problems Problem Solving Memory Problems Probable Cause Solution Solving Memory Problems Problem Solving PC Card Problems Solving Power Problems Probable Cause Solving Power Problems Solving Printer Problems Solving Printer Problems Solving TouchPad/Pointing Device Problems Solving TouchPad/Pointing Device Problems Serial Number Removal Sequence Generating Static Electrostatic Discharge Tool and Software Requirements Service ConsiderationsScrews Presario 1400 Series Battery Pack Presario 1400 Series Cosmetic Side Covers Speaker Port Covers Modem/Memory Access Door Modem or Network/Modem Combo Card Extended Memory Card DVD, CD-Rom, or CD-RW Drive Presario 1400 Series Hard Drive Presario 1400 Series Service Removable Parts Electrostatic Discharge Service Considerations Cables Cables and ConnectorsCable Illustrations ZIF Connectors Connectors and Plastic Parts Speaker Assembly Cable Keyboard Ribbon Cable Internet Button Board Cover Presario 1400 Series Keyboard PCA Button Board Presario 1400 Series Display Panel Assembly MP3 Zone Cover Heatspreader with Fan Assembly Fan Assembly Palmrest Cover with TouchPad Upper CPU Presario 1400 Series Modem/Modem-NIC Combo Cable Presario 1400 Series MP3 Audio Board Presario 1400 Series Speaker Assembly Presario 1400 Series System Board Presario 1400 Series Presario 1400 Series Processor Presario 1400 Series Replacing the Processor Parts Catalog System Unit Boards Display Assembly Spare Part Items No. Description Mass Storage Devices Spare Part Items Description Miscellaneous Hardware Kit Miscellaneous Hardware Kit Spare Part Items Description Miscellaneous Parts Build-to-Order Models Build-to-Order Models Spare Part Description Alphabetical Spares ListingPart Applicable Models Availability Number Part Number Part Applicable Models Number 218497-001