HP 14XL355, 14XL352, 14XL250, 14XL246 Solving Battery Pack/Gauge Problems Probable Cause Solution

Presario 1400 Series

Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356

Solving Battery Pack/Gauge Problems (Continued)

Problem Probable Cause Solution

Battery pack has partially self- discharged.

Battery pack is being exposed to high temperatures or extremely cold temperatures.

Condition the battery pack by fully charging, fully discharging, then fully recharging again.

To maintain the charge, leave battery packs in the Notebook when it is connected to external power.

If the Notebook is disconnected from external power for more than two weeks, remove battery packs from the Notebook to reduce the discharge rate.

Keep the battery pack within the recommended temperature range for operation or storage.

•Operating Range: 50º F to 104º F (10º C to 40º C)

•Storage Range: -4ºF to 86º F (-20ºd C to 30º C)

Recharge the battery pack.

Solving DVD or CD Drive Problems

Some causes and solutions for common DVD or CD drive problems are listed in the following table.

Solving DVD or CD Drive Problems

Problem

DVD or CD drive cannot read a compact disc.

Probable Cause

Disc is upside down or improperly inserted in the DVD or CD drive.

CD is CD Plus or Pregap/Track 0 type.

Solution

Open the loading tray, place the compact disc in tray (label side up), then close tray.

Cannot read these types of CDs in 24X. Remove the CD.

22 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIES