Maintenance & Service Guide | HP 205 G1 instruction

Maintenance & Service Guide

HP 205 G1 All-in-One Business PC HP 18 All-in-One Business PC

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HP 205 G1 manual Maintenance & Service Guide

Contents

Maintenance & Service Guide Product notice Iii About This Book Iv About This Book Table of contents Computer Setup F10 Utility 106 100Vii 110 109112 113 Overview Product Features Front components Product FeaturesTop components Component Right components Right componentsOptical drive Left components Rear components Rear components Activating and Customizing the Software Downloading Windows 8 updatesActivating and customizing the software in Windows Activating the Windows Operating System Boards and memory Illustrated parts catalogBoards and memory Illustrated parts catalog Miscellaneous parts Cables Mass storage devicesSequential part number listing Mass storage devices Thermal material Replacement thermal material Sata hard drives Serial ATA Hard Drive CharacteristicsSata hard drive cables Sata data cable Electrostatic discharge information Smart ATA drivesGenerating static Preventing electrostatic damage to equipment Grounding the work area Personal grounding methods and equipmentStatic Shielding Protection Levels Method Voltage Recommended materials and equipment Operating guidelines Cleaning the computer case General cleaning safety precautionsCleaning the keyboard Routine care Cleaning the display Service considerationsCleaning the mouse Tools and software requirements Lithium coin cell battery Cables and connectorsHard drives Removal and Replacement Procedures All-in One AIO Chassis Removal and Replacement Procedures All- in One AIO ChassisPreparing to disassemble the computer Description Spare part number Rear cover 752332-001 Rear cover Description Spare part number Stand assembly 752333-001 Stand assembly Description Spare part number Webcam module 752344-001 Webcam module Replacing drives To install a webcam module, reverse the removal proceduresDescription Spare part number Inch hard drive Inch hard drive Description Spare part number DVD±RW drive 657958-001 Replacing the optical disc drivePage Description Spare part number Front bezel 752331-001 Front bezelPage Description Spare part number Converter board 751276-001 Converter boardPage Description Spare part number Power button board 752342-001 Power button boardPage Description Spare part number Speakers 752343-001 Speakers Description Spare part number Fan 752335-001 FanPage Remove the rear cover see Rear cover on Hard drive and optical drive cables and connectorsOptical drive cable 752339-001 Hard drive cable 752338-001 Page To remove the system board cover System board coverPage Location System Board Label Channel MemoryPage Wlan module RTC battery Removal and Replacement Procedures All-in One AIO Chassis System board Updating Smbios Information System board Display panel Page Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities1Computer Setup F10 Utility Computer Setup F10 Utility Computer Setup-File2Computer Setup-File 3Computer Setup-Storage Computer Setup-Storage 4Computer Setup-Security Computer Setup-Security Master Boot Record Network BootDevice Security USB Security System Security System Security theseDriveLock Security Configuration Secure BootLegacy Support to disabled 5Computer Setup-Power Computer Setup-Power 6Computer Setup-Advanced for advanced users Computer Setup-Advanced VGA Configuration AMT Configuration PCI SERR# Generation. Default is enabledBus Options Device Options Recovering the Configuration Settings Safety and Comfort Before You Call for Technical Support Troubleshooting Without Diagnostics Helpful Hints 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution Computer will not respond to keyboard or mouse Cause Cause Solution Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause Solution Under Windows System, click Run Solution 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Hard Drive Problems Solving Hard Drive Problems3Solving Hard Drive Problems Computer will not boot from hard drive Cause Solution Storage Boot Order listStorage Boot Order Computer seems to be locked up Cause Solution Solving Media Card Reader Problems Solving Media Card Reader Problems4Solving Media Card Reader Problems Can not write to the media card Cause 5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Screen resolution Solving Display Problems Image is not centered Cause Solution Dim characters Cause Solution Select the monitor’s Auto-Adjustment option No Connection, Check Signal Cable displays on screen CauseOut of Range displays on screen Cause Monitor’s on-screen display menu 6Solving Audio Problems Solving Audio Problems Sound from headphones is not clear or muffled Cause Solving Audio ProblemsThere is no sound or sound volume is too low Cause Select Device Manager There is no sound or sound volume is too low Cause Solution Solving Printer Problems Solving Printer Problems7Solving Printer Problems 8Solving Keyboard Problems Solving Keyboard and Mouse Problems9Solving Mouse Problems Mouse does not respond to movement or is too slow Cause Solving Hardware Installation Problems Solving Hardware Installation Problems10Solving Hardware Installation Problems New device is not recognized as part of the system Cause Computer will not start Cause Solution Solving Network Problems Solving Network Problems11Solving Network Problems Power Savings Network status link light never flashes Cause Solution Wake-on-LAN feature is not functioning Cause SolutionAdvanced Device Options S5 Wake on LAN Diagnostics reports a failure Cause Solution Correct operating modeSettings for the board Cable Correctly New network card will not boot Cause Solution Solving Memory Problems 12Solving Memory Problems Solving Memory ProblemsOut of memory error Cause Memory count during Post is wrong Cause Solution Solving CD-ROM and DVD Problems Solving Processor Problems13Solving Processor Problems Some fans only operate when needed 14Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsComputer Setup utility Security Network Boot Cannot eject compact disc tray-load unit Cause Solving USB Flash Drive Problems Solving Front Panel Component Problems Solving Front Panel Component Problems15Solving USB Flash Drive Problems Set to Enabled in Security USB Security Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Click Internet Options Solving Software Problems Solving Software ProblemsType the password for the account Select Automatic Repair Contacting Customer Support Why run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB devicePage Backup and recovery in Windows Backup and RecoveryBacking up your information To recover information you previously backed up Performing a system recoveryFollow the on-screen instructions Backup and Recovery Using f11 recovery tools Post Error Messages Post Error MessagesPost Numeric Codes and Text Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text Messages Reseat power supply fan Flash Screen Image Corrupted Flash Screen image has errorsReconfigure card resources and/or run Computer Setup or Windows utilities Emulation to IDE, and select File Save Try a different USB key device for Inventory error during MEBx execution System Bios version Functionality contained in the system BiosGeneral error during MEBx execution System Bios and ME firmware 2Diagnostic front panel LEDs and audible codes Interpreting Post diagnostic front panel LEDsPossible Cause Recommended Action White Power LED On Activity Possible Cause Recommended Action Interpreting Post diagnostic front panel LEDs Recovery Mode section of the Desktop Red Power LED flashes sevenInstall a TXT capable processor Previously enabled on this Establishing a Setup or Power-on password Password Security and Resetting CmosEstablishing a Setup or Power-on password Clearing and resetting the Cmos Resetting the Setup and Power-on passwordPassword Security and Resetting Cmos Cmos button Japanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements Country-specific requirementsCountry Accrediting Agency Specifications SpecificationsAppendix B Specifications Index 109 Power-on Setup Optical drive connectorMemory Monitor Mouse Network Power Printer Wlan module Removing battery Resetting Wlan module removing Spare part number 7, 9 Index