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Table 10-1 Numeric Codes and Text Messages (continued)
Control panel message | Description | Recommended action | |
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Both external and internal serial ports are | 1. | Clear CMOS. (See Appendix B, Password | |
| assigned to COM2. |
| Security and Resetting CMOS |
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| on page 109.) |
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| 2. | Reconfigure card resources and/or run |
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| Computer Setup or Windows utilities. |
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Both external and internal serial ports are | 1. | Clear CMOS. (See Appendix B, Password | |
| assigned to same IRQ. |
| Security and Resetting CMOS |
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| on page 109.) |
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| 2. | Reconfigure card resources and/or run |
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| Computer Setup or Windows utilities. |
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Hard drive is about to fail. (Some hard drives | 1. | Determine if hard drive is giving correct | |
Failure | have a hard drive firmware patch that will fix an |
| error message. Run the Drive Protection |
| erroneous error message.) |
| System test using F2 Diagnostics. |
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| 2. | Apply hard drive firmware patch |
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| if applicable. (Available at |
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| http://www.hp.com/support.) |
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| 3. | Back up contents and replace hard drive. |
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| |
One or more SATA devices are improperly | Ensure SATA connectors are used in ascending | ||
| attached. For optimal performance, the SATA 0 | order. For one device, use SATA 0. For two | |
| and SATA 1 connectors must be used before | devices, use SATA 0 and SATA 1. For three | |
| SATA 2. | devices, use SATA 0, SATA 1, and SATA 2. | |
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| |
| Drivelock is enabled on one or more SATA hard | Either remove the Drivelocked SATA device or | |
mode. | drives, and they cannot be accessed while the | disable the Drivelock feature. To disable the | |
| system is configured for RAID mode. | Drivelock feature, enter Computer Setup, | |
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| change Storage > Storage Options > SATA | |
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| Emulation to IDE, and select File > Save | |
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| Changes and Exit. Reenter Computer Setup and | |
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| select Security > Drivelock Security. For each | |
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| listed | |
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| Drivelock is Disabled. Lastly, change Storage > | |
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| Storage Options > SATA Emulation back to | |
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| RAID and select File > Save Changes and Exit. | |
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Processor is not supported by ROM BIOS. | 1. | Upgrade BIOS to proper version. | |
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| 2. | Change the processor. |
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Memory error during POST execution of the | 1. | Reboot the computer. | |
Download | Management Engine (ME) BIOS Extensions | 2. | Unplug the power cord, |
| option ROM. | ||
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| memory modules, and reboot the | |
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| |
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| computer. |
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| 3. | If the memory configuration was recently |
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| changed, unplug the computer, restore |
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| the original memory configuration, and |
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| reboot the computer. |
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| 4. | If the error persists, replace the system |
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| board. |
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Memory error during POST execution of the | 1. | Reboot the computer. | |
| Management Engine (ME) BIOS Extensions | 2. | Unplug the power cord, |
| option ROM. | ||
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| memory modules, and reboot the | |
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computer.