Solving Software Problems
Most software problems occur as a result of the following:
●The application was not installed or configured correctly.
●There is insufficient memory available to run the application.
●There is a conflict between applications.
●Be sure that all the needed device drivers have been installed.
●If you have installed an operating system other than the
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and the HP logo does not display.
Cause | Solution |
ROM issue - POST error has occurred.
Observe the beeps and LED lights on the front of the computer. See Appendix A, POST Error Messages on page 100 to determine possible causes.
See the Worldwide Limited Warranty for terms and conditions.
Computer will not continue after HP logo screen displays.
Cause | Solution |
System files may be damaged.
In Windows 8, use Automatic Repair to fix problems that might prevent Windows from starting correctly.
To access Automatic Repair:
1.Press the Windows logo + l to open the Settings charm.
2.Select Change PC Settings, select General, and then under Advanced startup, click Restart now.
| 3. | Select Troubleshoot, select Advanced options, and then |
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| select Automatic Repair. |
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| Windows starts Automatic Repair. |
| 4. | Select the account to use to begin Automatic Repair, and |
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| type the password for the account. |
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| Windows diagnoses the computer and attempts the repair |
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| it. |
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“Illegal Operation has Occurred” error message is displayed. |
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Cause | Solution | |
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Software being used is not | Verify that the software is certified by Microsoft for your version | |
Windows. | of Windows (see program packaging for this information). | |
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Configuration files are corrupt. | If possible, save all data, close all programs, and restart the | |
| computer. | |
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