Table 7-14 Solving CD-ROM and DVD Problems (continued)
Movie will not play in the DVD drive.
Cause | Solution |
|
|
Movie rating locked out by parental lock. | Use DVD software to remove parental lock. |
|
|
Media installed upside down. | Reinstall media. |
|
|
Cannot eject compact disc (tray-load unit).
Cause | Solution |
Disc not properly seated in the drive.
Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.
Cause | Solution | |
|
| |
Media is corrupt. | Try different media to confirm whether media is valid. | |
|
| |
Media has been inserted upside down. | ||
|
| |
The | Wait at least 30 seconds to let the | |
determine the type of media played, such as audio or video. | type of media being played. If the disc still does not start, read | |
| the other solutions listed for this topic. | |
|
| |
CD or DVD disc is dirty. | Clean CD or DVD with a CD cleaning kit, available from most | |
| computer stores. | |
|
|
|
Windows does not detect the | 1. | Use Device Manager to remove or uninstall the device. |
|
| To access Device Manager in Windows 8, from the Start |
|
| screen, type c, select Control Panel from the list of |
|
| applications, and then select Device Manager. |
| 2. | Restart the computer and let Windows detect the CD or DVD |
|
| driver. |
|
|
|
Recording or copying CDs is difficult or impossible. |
|
|
|
| |
Cause | Solution | |
|
|
|
Wrong or poor quality media type. | 1. | Try using a slower speed when recording. |
| 2. | Verify that you are using the correct media for the drive. |
| 3. | Try a different brand of media. Quality varies widely |
|
| between manufacturers. |
|
|
|
Solving USB Flash Drive Problems
If you encounter USB flash drive problems, common causes and solutions are listed in the following table.
90 Chapter 7 Troubleshooting Without Diagnostics
