Contacting Customer Support

For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com.

NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.

Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.

94 Chapter 7 Troubleshooting Without Diagnostics

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HP 205 G1 manual Contacting Customer Support

Contents

Maintenance & Service Guide Product notice About This Book Iii Iv About This Book Table of contents Computer Setup F10 Utility 100 106Vii 112 109110 113 Product Features Overview Top components Product FeaturesFront components Component Right components Right componentsOptical drive Left components Rear components Rear components Activating and customizing the software in Windows Downloading Windows 8 updatesActivating and Customizing the Software Activating the Windows Operating System Illustrated parts catalog Boards and memoryBoards and memory Miscellaneous parts Illustrated parts catalog Sequential part number listing Mass storage devicesCables Mass storage devices Replacement thermal material Thermal material Sata hard drive cables Serial ATA Hard Drive CharacteristicsSata hard drives Sata data cable Generating static Smart ATA drivesElectrostatic discharge information Preventing electrostatic damage to equipment Static Shielding Protection Levels Personal grounding methods and equipmentGrounding the work area Method Voltage Operating guidelines Recommended materials and equipment Cleaning the keyboard General cleaning safety precautionsCleaning the computer case Routine care Cleaning the mouse Service considerationsCleaning the display Tools and software requirements Cables and connectors Lithium coin cell batteryHard drives Removal and Replacement Procedures All- in One AIO Chassis Removal and Replacement Procedures All-in One AIO ChassisPreparing to disassemble the computer Rear cover Description Spare part number Rear cover 752332-001 Stand assembly Description Spare part number Stand assembly 752333-001 Webcam module Description Spare part number Webcam module 752344-001 To install a webcam module, reverse the removal procedures Replacing drivesDescription Spare part number Inch hard drive Inch hard drive Replacing the optical disc drive Description Spare part number DVD±RW drive 657958-001Page Front bezel Description Spare part number Front bezel 752331-001Page Converter board Description Spare part number Converter board 751276-001Page Power button board Description Spare part number Power button board 752342-001Page Speakers Description Spare part number Speakers 752343-001 Fan Description Spare part number Fan 752335-001Page Hard drive and optical drive cables and connectors Remove the rear cover see Rear cover onOptical drive cable 752339-001 Hard drive cable 752338-001 Page System board cover To remove the system board coverPage Memory Location System Board Label ChannelPage Wlan module RTC battery Removal and Replacement Procedures All-in One AIO Chassis System board Updating Smbios Information System board Display panel Page Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities Computer Setup F10 Utilities1Computer Setup F10 Utility Computer Setup-File Computer Setup F10 Utility2Computer Setup-File Computer Setup-Storage 3Computer Setup-Storage Computer Setup-Security 4Computer Setup-Security Device Security Network BootMaster Boot Record USB Security System Security these System SecurityDriveLock Security Secure Boot ConfigurationLegacy Support to disabled Computer Setup-Power 5Computer Setup-Power Computer Setup-Advanced 6Computer Setup-Advanced for advanced users Bus Options PCI SERR# Generation. Default is enabledVGA Configuration AMT Configuration Device Options Recovering the Configuration Settings Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical Support Helpful Hints Computer date and time display is incorrect Cause Solution Solving General Problems1Solving General Problems Computer will not respond to keyboard or mouse Cause There is no sound or sound volume is too low Cause Solution Solving General ProblemsCause Solution Cannot remove computer cover or access panel Cause Solution Under Windows System, click Run Solution Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Hard Drive Problems Solving Hard Drive Problems3Solving Hard Drive Problems Storage Boot Order Storage Boot Order listComputer will not boot from hard drive Cause Solution Computer seems to be locked up Cause Solution 4Solving Media Card Reader Problems Solving Media Card Reader ProblemsSolving Media Card Reader Problems Can not write to the media card Cause Solving Display Problems 5Solving Display ProblemsBlank screen no video Cause Solution Solving Display Problems Screen resolution Dim characters Cause Solution Image is not centered Cause Solution Out of Range displays on screen Cause No Connection, Check Signal Cable displays on screen CauseSelect the monitor’s Auto-Adjustment option Monitor’s on-screen display menu Solving Audio Problems 6Solving Audio Problems There is no sound or sound volume is too low Cause Solving Audio ProblemsSound from headphones is not clear or muffled Cause Select Device Manager There is no sound or sound volume is too low Cause Solution Solving Printer Problems Solving Printer Problems7Solving Printer Problems 9Solving Mouse Problems Solving Keyboard and Mouse Problems8Solving Keyboard Problems Mouse does not respond to movement or is too slow Cause 10Solving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems New device is not recognized as part of the system Cause Computer will not start Cause Solution 11Solving Network Problems Solving Network ProblemsSolving Network Problems Power Savings Wake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Cause SolutionAdvanced Device Options S5 Wake on LAN Settings for the board Correct operating modeDiagnostics reports a failure Cause Solution Cable Correctly Solving Memory Problems New network card will not boot Cause Solution Out of memory error Cause Solving Memory Problems12Solving Memory Problems Memory count during Post is wrong Cause Solution 13Solving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Some fans only operate when needed Computer Setup utility Solving CD-ROM and DVD Problems14Solving CD-ROM and DVD Problems Security Network Boot Solving USB Flash Drive Problems Cannot eject compact disc tray-load unit Cause Solving Front Panel Component Problems Solving Front Panel Component Problems15Solving USB Flash Drive Problems Unable to connect to the Internet Cause Solution Solving Internet Access ProblemsSet to Enabled in Security USB Security Click Internet Options Type the password for the account Solving Software ProblemsSolving Software Problems Select Automatic Repair Contacting Customer Support How to access and run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsWhy run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB devicePage Backup and Recovery Backup and recovery in WindowsBacking up your information Performing a system recovery To recover information you previously backed upFollow the on-screen instructions Backup and Recovery Using f11 recovery tools Post Numeric Codes and Text Messages Post Error MessagesPost Error Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text Messages Reconfigure card resources and/or run Flash Screen Image Corrupted Flash Screen image has errorsReseat power supply fan Computer Setup or Windows utilities Emulation to IDE, and select File Save Inventory error during MEBx execution Try a different USB key device for General error during MEBx execution Functionality contained in the system BiosSystem Bios version System Bios and ME firmware Possible Cause Recommended Action White Power LED On Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes Activity Interpreting Post diagnostic front panel LEDs Possible Cause Recommended Action Install a TXT capable processor Red Power LED flashes sevenRecovery Mode section of the Desktop Previously enabled on this Password Security and Resetting Cmos Establishing a Setup or Power-on passwordEstablishing a Setup or Power-on password Resetting the Setup and Power-on password Clearing and resetting the CmosPassword Security and Resetting Cmos Cmos button Power Cord Set Requirements Japanese Power Cord RequirementsGeneral requirements Country-specific requirements Country-specific requirementsCountry Accrediting Agency Specifications SpecificationsAppendix B Specifications Index Memory Monitor Mouse Network Power Printer Optical drive connector109 Power-on Setup Wlan module Removing battery Resetting Wlan module removing Spare part number 7, 9 Index