100, 106, Vii | HP 205 G1 specification

7 Troubleshooting Without Diagnostics	62
Safety and Comfort	62
Before You Call for Technical Support	62
Helpful Hints	63
Solving General Problems	64
Solving Power Problems	68
Solving Hard Drive Problems	69
Solving Media Card Reader Problems	71
Solving Display Problems	72
Solving Audio Problems	76
Solving Printer Problems	79
Solving Keyboard and Mouse Problems	80
Solving Hardware Installation Problems	81
Solving Network Problems	83
Solving Memory Problems	86
Solving Processor Problems	88
Solving CD-ROM and DVD Problems	88
Solving USB Flash Drive Problems	90
Solving Front Panel Component Problems	91
Solving Internet Access Problems	92
Solving Software Problems	93
Contacting Customer Support	94
8 HP PC Hardware Diagnostics	95
Why run HP PC Hardware Diagnostics – UEFI	95
How to access and run HP PC Hardware Diagnostics - UEFI	95
Downloading HP PC Hardware Diagnostics to a USB device	95
9 Backup and Recovery	97
Backup and recovery in Windows 8	97
Backing up your information	97
Performing a system recovery	98
Using the Windows recovery tools	98
Using f11 recovery tools	99
Using Windows 8 operating system media (purchased separately)	99
10 POST Error Messages	100
POST Numeric Codes and Text Messages	100
Interpreting POST diagnostic front panel LEDs	106

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HP 205 G1 manual 100, 106, Vii

Contents

Maintenance & Service Guide Product notice Iii About This Book Iv About This Book Table of contents Computer Setup F10 Utility 106 100Vii 113 109110 112 Overview Product Features Component Product FeaturesFront components Top components Right components Right componentsOptical drive Left components Rear components Rear components Activating the Windows Operating System Downloading Windows 8 updatesActivating and Customizing the Software Activating and customizing the software in Windows Boards and memory Illustrated parts catalogBoards and memory Illustrated parts catalog Miscellaneous parts Mass storage devices Mass storage devicesCables Sequential part number listing Thermal material Replacement thermal material Sata data cable Serial ATA Hard Drive CharacteristicsSata hard drives Sata hard drive cables Preventing electrostatic damage to equipment Smart ATA drivesElectrostatic discharge information Generating static Method Voltage Personal grounding methods and equipmentGrounding the work area Static Shielding Protection Levels Recommended materials and equipment Operating guidelines Routine care General cleaning safety precautionsCleaning the computer case Cleaning the keyboard Tools and software requirements Service considerationsCleaning the display Cleaning the mouse Lithium coin cell battery Cables and connectorsHard drives Removal and Replacement Procedures All-in One AIO Chassis Removal and Replacement Procedures All- in One AIO ChassisPreparing to disassemble the computer Description Spare part number Rear cover 752332-001 Rear cover Description Spare part number Stand assembly 752333-001 Stand assembly Description Spare part number Webcam module 752344-001 Webcam module Replacing drives To install a webcam module, reverse the removal proceduresDescription Spare part number Inch hard drive Inch hard drive Description Spare part number DVD±RW drive 657958-001 Replacing the optical disc drivePage Description Spare part number Front bezel 752331-001 Front bezelPage Description Spare part number Converter board 751276-001 Converter boardPage Description Spare part number Power button board 752342-001 Power button boardPage Description Spare part number Speakers 752343-001 Speakers Description Spare part number Fan 752335-001 FanPage Remove the rear cover see Rear cover on Hard drive and optical drive cables and connectorsOptical drive cable 752339-001 Hard drive cable 752338-001 Page To remove the system board cover System board coverPage Location System Board Label Channel MemoryPage Wlan module RTC battery Removal and Replacement Procedures All-in One AIO Chassis System board Updating Smbios Information System board Display panel Page Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities1Computer Setup F10 Utility Computer Setup F10 Utility Computer Setup-File2Computer Setup-File 3Computer Setup-Storage Computer Setup-Storage 4Computer Setup-Security Computer Setup-Security USB Security Network BootMaster Boot Record Device Security System Security System Security theseDriveLock Security Configuration Secure BootLegacy Support to disabled 5Computer Setup-Power Computer Setup-Power 6Computer Setup-Advanced for advanced users Computer Setup-Advanced Device Options PCI SERR# Generation. Default is enabledVGA Configuration AMT Configuration Bus Options Recovering the Configuration Settings Safety and Comfort Before You Call for Technical Support Troubleshooting Without Diagnostics Helpful Hints Computer will not respond to keyboard or mouse Cause Solving General Problems1Solving General Problems Computer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause Solution Solving General ProblemsCause Solution There is no sound or sound volume is too low Cause Solution Under Windows System, click Run Solution 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Hard Drive Problems Solving Hard Drive Problems3Solving Hard Drive Problems Computer seems to be locked up Cause Solution Storage Boot Order listComputer will not boot from hard drive Cause Solution Storage Boot Order Can not write to the media card Cause Solving Media Card Reader ProblemsSolving Media Card Reader Problems 4Solving Media Card Reader Problems 5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Screen resolution Solving Display Problems Image is not centered Cause Solution Dim characters Cause Solution Monitor’s on-screen display menu No Connection, Check Signal Cable displays on screen CauseSelect the monitor’s Auto-Adjustment option Out of Range displays on screen Cause 6Solving Audio Problems Solving Audio Problems Select Device Manager Solving Audio ProblemsSound from headphones is not clear or muffled Cause There is no sound or sound volume is too low Cause There is no sound or sound volume is too low Cause Solution Solving Printer Problems Solving Printer Problems7Solving Printer Problems Mouse does not respond to movement or is too slow Cause Solving Keyboard and Mouse Problems8Solving Keyboard Problems 9Solving Mouse Problems New device is not recognized as part of the system Cause Solving Hardware Installation ProblemsSolving Hardware Installation Problems 10Solving Hardware Installation Problems Computer will not start Cause Solution Power Savings Solving Network ProblemsSolving Network Problems 11Solving Network Problems Network status link light never flashes Cause Solution Wake-on-LAN feature is not functioning Cause SolutionAdvanced Device Options S5 Wake on LAN Cable Correctly Correct operating modeDiagnostics reports a failure Cause Solution Settings for the board New network card will not boot Cause Solution Solving Memory Problems Memory count during Post is wrong Cause Solution Solving Memory Problems12Solving Memory Problems Out of memory error Cause Some fans only operate when needed Solving Processor ProblemsSolving CD-ROM and DVD Problems 13Solving Processor Problems Security Network Boot Solving CD-ROM and DVD Problems14Solving CD-ROM and DVD Problems Computer Setup utility Cannot eject compact disc tray-load unit Cause Solving USB Flash Drive Problems Solving Front Panel Component Problems Solving Front Panel Component Problems15Solving USB Flash Drive Problems Click Internet Options Solving Internet Access ProblemsSet to Enabled in Security USB Security Unable to connect to the Internet Cause Solution Select Automatic Repair Solving Software ProblemsSolving Software Problems Type the password for the account Contacting Customer Support Downloading HP PC Hardware Diagnostics to a USB device HP PC Hardware DiagnosticsWhy run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics UefiPage Backup and recovery in Windows Backup and RecoveryBacking up your information To recover information you previously backed up Performing a system recoveryFollow the on-screen instructions Backup and Recovery Using f11 recovery tools 1Numeric Codes and Text Messages Post Error MessagesPost Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text Messages Computer Setup or Windows utilities Flash Screen Image Corrupted Flash Screen image has errorsReseat power supply fan Reconfigure card resources and/or run Emulation to IDE, and select File Save Try a different USB key device for Inventory error during MEBx execution System Bios and ME firmware Functionality contained in the system BiosSystem Bios version General error during MEBx execution Activity Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes Possible Cause Recommended Action White Power LED On Possible Cause Recommended Action Interpreting Post diagnostic front panel LEDs Previously enabled on this Red Power LED flashes sevenRecovery Mode section of the Desktop Install a TXT capable processor Establishing a Setup or Power-on password Password Security and Resetting CmosEstablishing a Setup or Power-on password Clearing and resetting the Cmos Resetting the Setup and Power-on passwordPassword Security and Resetting Cmos Cmos button Japanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements Country-specific requirementsCountry Accrediting Agency Specifications SpecificationsAppendix B Specifications Index Wlan module Removing battery Resetting Optical drive connector109 Power-on Setup Memory Monitor Mouse Network Power Printer Wlan module removing Spare part number 7, 9 Index