7 Troubleshooting Without Diagnostics ...........................................................................................................
62
Safety and Comfort .............................................................................................................................................
Before You Call for Technical Support ................................................................................................................
Helpful Hints ........................................................................................................................................................
63
Solving General Problems ...................................................................................................................................
64
Solving Power Problems .....................................................................................................................................
68
Solving Hard Drive Problems ...............................................................................................................................
69
Solving Media Card Reader Problems .................................................................................................................
71
Solving Display Problems ....................................................................................................................................
72
Solving Audio Problems ......................................................................................................................................
76
Solving Printer Problems ....................................................................................................................................
79
Solving Keyboard and Mouse Problems .............................................................................................................
80
Solving Hardware Installation Problems ............................................................................................................
81
Solving Network Problems ..................................................................................................................................
83
Solving Memory Problems ..................................................................................................................................
86
Solving Processor Problems ...............................................................................................................................
88
Solving CD-ROM and DVD Problems ....................................................................................................................
Solving USB Flash Drive Problems ......................................................................................................................
90
Solving Front Panel Component Problems .........................................................................................................
91
Solving Internet Access Problems .......................................................................................................................
92
Solving Software Problems .................................................................................................................................
93
Contacting Customer Support .............................................................................................................................
94
8 HP PC Hardware Diagnostics .........................................................................................................................
95
Why run HP PC Hardware Diagnostics – UEFI ......................................................................................................
How to access and run HP PC Hardware Diagnostics - UEFI ...............................................................................
Downloading HP PC Hardware Diagnostics to a USB device ...............................................................................
9 Backup and Recovery ...................................................................................................................................
97
Backup and recovery in Windows 8 .....................................................................................................................
Backing up your information ............................................................................................................
Performing a system recovery .........................................................................................................
98
Using the Windows recovery tools .................................................................................
Using f11 recovery tools .................................................................................................
99
Using Windows 8 operating system media (purchased separately) .............................
10 POST Error Messages ................................................................................................................................
100
POST Numeric Codes and Text Messages .........................................................................................................
Interpreting POST diagnostic front panel LEDs ................................................................................................
106
vii