Computer date and time display is incorrect.
Cause | Solution | |
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| or contact an authorized dealer or reseller for RTC battery | |
| replacement. | |
| To access Control Panel in Windows 8, from the Start screen, type | |
| c, and then select Control Panel from the list of applications. | |
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Cursor will not move using the arrow keys on the keypad. |
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Cause | Solution | |
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The Num Lock key is turned on. | Press the Num Lock key. The Num Lock light must be off if you | |
| want to use the arrow keys on the keypad. You can also disable or | |
| enable the Num Lock key in Computer Setup at Advanced > | |
| Device Options. | |
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There is no sound or sound volume is too low. |
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Cause | Solution | |
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System volume may be set low or muted. | 1. Check the Computer Setup settings to make sure the | |
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| internal system speaker is not muted (this setting does not |
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| affect the external speakers). |
| 2. | Make sure the external speakers are properly connected |
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| and powered on and that the speakers' volume control is set |
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| correctly. |
| 3. | Use the system volume control available in the operating |
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| system to make sure the speakers are not muted or to |
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| increase the volume. |
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Cannot remove computer cover or access panel. |
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Cause | Solution | |
Smart Cover Lock, featured on some computers, is locked.
Unlock the Smart Cover Lock using Computer Setup.
In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
Poor performance.
Cause | Solution | |
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Processor is too hot. | 1. | Make sure airflow to the computer is not blocked. Leave a |
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| computer and above the monitor to permit the required |
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| airflow. |
| 2. | Make sure fans are connected and working properly (some |
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| fans only operate when needed). |
Solving General Problems 65