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Contents

Maintenance & Service Guide Product notice About This Book Iii Iv About This Book Table of contents Computer Setup F10 Utility 106 100Vii 109 110112 113 Product Features Overview Product Features Front componentsTop components Component Right components Right componentsOptical drive Left components Rear components Rear components Downloading Windows 8 updates Activating and Customizing the SoftwareActivating and customizing the software in Windows Activating the Windows Operating System Boards and memory Illustrated parts catalogBoards and memory Miscellaneous parts Illustrated parts catalog Mass storage devices CablesSequential part number listing Mass storage devices Replacement thermal material Thermal material Serial ATA Hard Drive Characteristics Sata hard drivesSata hard drive cables Sata data cable Smart ATA drives Electrostatic discharge informationGenerating static Preventing electrostatic damage to equipment Personal grounding methods and equipment Grounding the work areaStatic Shielding Protection Levels Method Voltage Operating guidelines Recommended materials and equipment General cleaning safety precautions Cleaning the computer caseCleaning the keyboard Routine care Service considerations Cleaning the displayCleaning the mouse Tools and software requirements Lithium coin cell battery Cables and connectorsHard drives Removal and Replacement Procedures All-in One AIO Chassis Removal and Replacement Procedures All- in One AIO ChassisPreparing to disassemble the computer Rear cover Description Spare part number Rear cover 752332-001 Stand assembly Description Spare part number Stand assembly 752333-001 Webcam module Description Spare part number Webcam module 752344-001 Replacing drives To install a webcam module, reverse the removal proceduresDescription Spare part number Inch hard drive Inch hard drive Replacing the optical disc drive Description Spare part number DVD±RW drive 657958-001Page Front bezel Description Spare part number Front bezel 752331-001Page Converter board Description Spare part number Converter board 751276-001Page Power button board Description Spare part number Power button board 752342-001Page Speakers Description Spare part number Speakers 752343-001 Fan Description Spare part number Fan 752335-001Page Remove the rear cover see Rear cover on Hard drive and optical drive cables and connectorsOptical drive cable 752339-001 Hard drive cable 752338-001 Page System board cover To remove the system board coverPage Memory Location System Board Label ChannelPage Wlan module RTC battery Removal and Replacement Procedures All-in One AIO Chassis System board Updating Smbios Information System board Display panel Page Computer Setup F10 Utility Computer Setup F10 Utilities Computer Setup F10 Utilities Using Computer Setup F10 Utilities1Computer Setup F10 Utility Computer Setup F10 Utility Computer Setup-File2Computer Setup-File Computer Setup-Storage 3Computer Setup-Storage Computer Setup-Security 4Computer Setup-Security Network Boot Master Boot RecordDevice Security USB Security System Security System Security theseDriveLock Security Configuration Secure BootLegacy Support to disabled Computer Setup-Power 5Computer Setup-Power Computer Setup-Advanced 6Computer Setup-Advanced for advanced users PCI SERR# Generation. Default is enabled VGA Configuration AMT ConfigurationBus Options Device Options Recovering the Configuration Settings Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical Support Helpful Hints Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution Computer will not respond to keyboard or mouse Cause Solving General Problems Cause SolutionThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause Solution Under Windows System, click Run Solution 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Hard Drive Problems Solving Hard Drive Problems3Solving Hard Drive Problems Storage Boot Order list Computer will not boot from hard drive Cause SolutionStorage Boot Order Computer seems to be locked up Cause Solution Solving Media Card Reader Problems Solving Media Card Reader Problems4Solving Media Card Reader Problems Can not write to the media card Cause 5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Solving Display Problems Screen resolution Dim characters Cause Solution Image is not centered Cause Solution No Connection, Check Signal Cable displays on screen Cause Select the monitor’s Auto-Adjustment optionOut of Range displays on screen Cause Monitor’s on-screen display menu Solving Audio Problems 6Solving Audio Problems Solving Audio Problems Sound from headphones is not clear or muffled CauseThere is no sound or sound volume is too low Cause Select Device Manager There is no sound or sound volume is too low Cause Solution Solving Printer Problems Solving Printer Problems7Solving Printer Problems Solving Keyboard and Mouse Problems 8Solving Keyboard Problems9Solving Mouse Problems Mouse does not respond to movement or is too slow Cause Solving Hardware Installation Problems Solving Hardware Installation Problems10Solving Hardware Installation Problems New device is not recognized as part of the system Cause Computer will not start Cause Solution Solving Network Problems Solving Network Problems11Solving Network Problems Power Savings Network status link light never flashes Cause Solution Wake-on-LAN feature is not functioning Cause SolutionAdvanced Device Options S5 Wake on LAN Correct operating mode Diagnostics reports a failure Cause SolutionSettings for the board Cable Correctly Solving Memory Problems New network card will not boot Cause Solution Solving Memory Problems 12Solving Memory ProblemsOut of memory error Cause Memory count during Post is wrong Cause Solution Solving Processor Problems Solving CD-ROM and DVD Problems13Solving Processor Problems Some fans only operate when needed Solving CD-ROM and DVD Problems 14Solving CD-ROM and DVD ProblemsComputer Setup utility Security Network Boot Solving USB Flash Drive Problems Cannot eject compact disc tray-load unit Cause Solving Front Panel Component Problems Solving Front Panel Component Problems15Solving USB Flash Drive Problems Solving Internet Access Problems Set to Enabled in Security USB SecurityUnable to connect to the Internet Cause Solution Click Internet Options Solving Software Problems Solving Software ProblemsType the password for the account Select Automatic Repair Contacting Customer Support HP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics UefiHow to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB devicePage Backup and recovery in Windows Backup and RecoveryBacking up your information To recover information you previously backed up Performing a system recoveryFollow the on-screen instructions Backup and Recovery Using f11 recovery tools Post Error Messages Post Error MessagesPost Numeric Codes and Text Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text Messages Flash Screen Image Corrupted Flash Screen image has errors Reseat power supply fanReconfigure card resources and/or run Computer Setup or Windows utilities Emulation to IDE, and select File Save Inventory error during MEBx execution Try a different USB key device for Functionality contained in the system Bios System Bios versionGeneral error during MEBx execution System Bios and ME firmware Interpreting Post diagnostic front panel LEDs 2Diagnostic front panel LEDs and audible codesPossible Cause Recommended Action White Power LED On Activity Interpreting Post diagnostic front panel LEDs Possible Cause Recommended Action Red Power LED flashes seven Recovery Mode section of the DesktopInstall a TXT capable processor Previously enabled on this Establishing a Setup or Power-on password Password Security and Resetting CmosEstablishing a Setup or Power-on password Clearing and resetting the Cmos Resetting the Setup and Power-on passwordPassword Security and Resetting Cmos Cmos button Japanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements Country-specific requirementsCountry Accrediting Agency Specifications SpecificationsAppendix B Specifications Index Optical drive connector 109 Power-on SetupMemory Monitor Mouse Network Power Printer Wlan module Removing battery Resetting Wlan module removing Spare part number 7, 9 Index

HP 205 G1 manual Iv About This Book

Models: 205 G1

iv About This Book