View the Readme file, Setup troubleshooting | HP 3100 specs

Chapter 12

View the Readme file

You might want to refer to the Readme file for information on system requirements and possible installation problems.

●In Windows, you can access the Readme file from Windows taskbar by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to Photosmart All-in-One 3100 series, and then clicking Readme.

●In Mac OS X, you can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM.

Setup troubleshooting

This section includes installation and configuration troubleshooting tips for some of the most common issues associated with hardware, software, and fax setup.

Hardware setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware.

My HP All-in-One does not turn on

Solution Make sure the power cord is firmly connected, and wait a few seconds for the HP All-in-One to turn on. If this is the first time you have turned on the HP All-in-One, it can take up to a minute to turn on. Also, if the HP All-in- One is plugged in to a power strip, make sure the power strip is turned on.

Troubleshooting

1 Power connection

2 Grounded power outlet

I connected the USB cable, but I am having problems using the HP All-in-One with my computer

Solution You must first install the software that came with your HP All-in-One before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Connecting the USB cable before prompted can cause errors.

Once you have installed the software, connecting your computer to your HP All-in- One with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP All-in-One. You can connect to any USB port on the back of your computer.

110	HP Photosmart 3100 All-in-One series

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HP 3100 View the Readme file, Setup troubleshooting, Hardware setup troubleshooting, My HP All-in-One does not turn on

Contents

HP Photosmart 3100 All-in-One series User Guide Safety information Contents Use the fax features HP All-in-One at a glance HP All-in-One overviewHP Photosmart 3100 All-in-One series parts Label Description Lid Paper-width guide for the main tray Label Name and Description HP Photosmart 3100 All-in-One series control panel featuresControl panel overview Color graphics display icons Menu overview Color graphics display sleep modePhoto Menu Icon Purpose Scan To menu Proof Sheet MenuCopy Menu Fax Menu Setup MenuSelect Function Menu Help Menu Enter text using the visual keyboard Text and symbols To enter text using the visual keyboard Enter text using the keypad on the control panelTo enter text using the keypad on the control panel To add a space Use the HP Image Zone software To enter a space, pause, or symbol To open the HP Image Zone software on a Mac To open the HP Image Zone software on a Windows computer Overview Find more information Setup GuideSources of information User Guide HP Image Zone Help Use the Help on a Windows computer To access the HP Image Zone Help on a Windows computerUse the onscreen Help Index Contents Display area Search Help toolbar Use the Help on a Mac Navigation panes To access the HP Image Zone Help on a Mac Back Help Center Search area One Finish setting up your HP All-inSet your preferences Set your language and country/region To set the date and time from the control panel Adjust the volumeSet the date and time Supported connection types Connect using a USB cableConnection information To check the USB port speed on your computer Windows XP Connect using BluetoothTo check the USB port speed on your computer Mac OS To change the rear port speed to Full Speed HP All-in-One Windows users To install and print using the Microsoft stack WindowsTo install and print using the Widcomm stack Windows Use printer sharing Windows To install and print using Bluetooth MacClick View devices in range Mac users To enable printer sharing Fax setupFrom the Services tab, click Printer Sharing Use printer sharing Mac Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxing Choose the right fax setup for your home or office Select your fax setup case Recommended fax setup for serial-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for parallel-type phone systems Modem, and voice mail ServiceCase a Separate fax line no voice calls received Back view of the HP All-in-One Case B Set up your HP All-in-One with DSL To set up your HP All-in-One with a separate fax line To set up your HP All-in-One with DSL To set up your HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up your HP All-in-One with a shared voice/fax line To set up your HP All-in-One with voice mail To set up your HP All-in-One with a computer modem Example of a parallel splitter Case H Shared voice/fax line with computer modem Back view of the HP All-in-One Case I Shared voice/fax line with answering machine Finish setup Example of a parallel splitter Finish setup Example of a parallel splitter Back view of the HP All-in-One Change the answer ring pattern distinctive ringing Change settings on the HP All-in-One to receive faxesSet the answer mode Set the number of rings before answering Test your fax setupTo change the answer ring pattern from the control panel Set the fax header To test your fax setup from the control panel Create group speed dials Set up speed dialingCreate individual speed dial entries Finish setup Load originals Load originals and load paperLoad an original To load an original on the glass To remove the lid Choose papers for printing and copyingLoad an oversized original Papers to avoid Recommended papers for printing and copyingHP does not recommend printing to the following papers HP does not recommend copying to the following papers Select an input tray To select input trays without adjusting any other settingsLoad paper Press Start Color or Start Black To load full-size paper Load full-size paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load 10 x 15 cm 4 x 6 inch photo paper Load postcards, Hagaki cards, or HP Panorama photo paper To load envelopes Load envelopes HP Iron-On Transfers Load other types of paperHP Premium Inkjet Transparency Film HP Matte Greeting Cards, HP Photo Greeting Cards, or Avoid paper jamsHP Textured Greeting Cards HP Inkjet Labels Insert a memory card Use the photo and video features To insert a memory card Connect a digital camera Connect a storage device View photos and videos View photos and videos using the HP All-in-One Cancel View photos using your computerSelect photos and videos Select individual photos and videos Select a range of photos and videos Select all photos and videosTo select all photos and videos To select a range of photos and videos To select a single video frame Select a single video frameDeselect photos and videos Use the Easy Print Wizard Edit photosPrint photos and videos from the control panel To use the Easy Print Wizard Print selected photos and videosPrint a cropped photo Print a proof sheet Print photos using a proof sheetTo print a cropped photo Complete the proof sheet All Last Custom Range Scan a proof sheet Set photo print optionsSave photos to your computer Share photos with friends and relatives Photos and videos Change the copy settings Use the copy featuresMake a copy Number of copies Copy Preview Reduce/Enlarge Paper Size Paper Type Crop Tray Select To save the current settings as defaults for future jobsPreview your copy job Press Start Black or Start Color Make a borderless copy of a photoTo preview your copy from the control panel To crop an image from the control panel Crop an originalStop copying To print from a software application Windows Print from your computerPrint from a software application To change the print settings for all future jobs Change the print settingsTo change the print settings for the current job Windows users Stop a print job To change all other print settingsMac users To stop a print job from the HP All-in-One To stop a print job from the computer Mac users Scan an original to a computer Use the scan featuresScan an image Print a scanned image Share a scanned image with friends and relatives Edit a scanned document Edit a scanned imageEdit a scanned photo or graphic Scan Send a fax Use the fax featuresSend a basic fax Press Start Black If you have another page to fax a. Press 1 to select Yes Send a fax manually from a phoneIf you do not have another page to fax To send a fax manually from a phone If you have another page to fax Send a fax using monitor dialing Receive a fax To send a fax using monitor dialing from the control panel Receive a fax manually Set up backup fax reception Reprint received faxes from memory To set backup fax reception from the control panel Receive faxes successfully. This is the default setting Print fax error reportsPrint reports Print fax confirmation reports To stop faxing from the control panel To cancel a number you are dialingStop faxing Order supplies Ink cartridges Symbol HP reorder number Accessory and HP model number Order accessoriesOrder other supplies Description Clean the glass Clean the HP All-in-OneClean the lid backing Maintain your HP All-in-One Check the estimated ink levels Clean the exterior Print a self-test report To check the ink levels from the Setup menu To replace the ink cartridges Work with ink cartridgesReplace the ink cartridges Pull the ink cartridge toward you out of its slot To align the printer from the control panel Align the printer Clean the ink cartridge contacts Clean the print headTo clean the print head from the control panel To clean the ink cartridge contacts Self-maintenance sounds Other sources of information Troubleshooting informationAdditional troubleshooting topics in this User Guide Hardware setup troubleshooting Setup troubleshootingView the Readme file My HP All-in-One does not turn on User Guide 111 Color graphics display shows the wrong language HP All-in-One does not print Software installation troubleshooting To start the installation from a Windows computer Fax Setup Wizard Windows or Fax Setup Utility Mac runsTo start the installation from a Mac Minimum system checks screen appears Windows Red X appears on the USB connect prompt Received a message that an unknown error has occurred To start the Fax Setup Utility Mac To start the Fax Setup Wizard WindowsUninstall and reinstall the software Registration screen does not appear Windows To uninstall from a Windows computer, method Select Reinstall Fax setup troubleshootingTo uninstall from a Mac computer Double-click the Applications HP All-in-One Software folder Fax Hardware Test failed SolutionFax test failed Phone Cord Connected to Correct Port on Fax test failed Fax Connected to Active Telephone Wall Jack test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Color graphics display always shows Phone Off Hook Fax Line Condition test failed User Guide 125 HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes 128 Fax tones are recorded on my answering machine HP All-in-One cannot send faxes, but can receive faxes To extend your phone cord Operational troubleshooting Paper has jammed the HP All-in-One Paper troubleshootingPaper has jammed the optional two-sided printing accessory Ink cartridge troubleshooting Device updateDevice update Windows Zone Help To use device update Device update Mac 134 Warranty upgrades HP warranty and supportWarranty HP product Duration of limited warranty Warranty information Before you call HP customer support Access your serial number and service ID Get support and other information from the Internet Call in North America during warrantyCall elsewhere in the world Support Replace the ink cartridges in your HP All-in-One HP Quick Exchange Service JapanPrepare your HP All-in-One for shipment Remove the control panel faceplate 142 Pack your HP All-in-One 144 Technical information Paper specificationsSystem requirements Paper-tray capacities Paper sizes Type Size Weight Print margin specifications Print specifications Fax specifications Copy specifications Scan specifications Memory card specifications Power specifications Physical specificationsEnvironmental specifications Additional specifications Paper use Material safety data sheetsPlastics Recycling program Regulatory model identification number Regulatory notices FCC statement VCCI-2 Geräuschemission Declaration of conformity European Economic Area 156 Index Symbols/Numerics FCC User Guide 159 Weee User Guide 161 162 Q5831-90157