HP All-in-One does not print | HP 3100 instruction

Cause The contacts on the ink cartridge are not touching the contacts in the ink cartridge slot.

Solution Remove and then reinsert the ink cartridges. Verify that they are fully inserted and locked in place. For more information see Replace the ink cartridges.

Cause The ink cartridge or sensor is defective.

Solution Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

The HP All-in-One does not print

Solution For information on communication problems involving a memory card, PictBridge camera, or storage device, see the onscreen HP Image Zone Help. For more information on the HP Image Zone Help, see Use the onscreen Help.

If your HP All-in-One and computer are USB-connected and are not communicating with each other, try the following:

●Look at the color graphics display on the HP All-in-One. If the color graphics display is blank and the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

●Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

●Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information.

●Check the connection from your HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of your HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn your HP All-in-One off and then on again.

Troubleshooting

User Guide

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HP 3100 manual HP All-in-One does not print

Contents

HP Photosmart 3100 All-in-One series User Guide Safety information Contents Use the fax features HP All-in-One overview HP All-in-One at a glanceHP Photosmart 3100 All-in-One series parts Label Description Paper-width guide for the main tray Lid Label Name and Description HP Photosmart 3100 All-in-One series control panel featuresControl panel overview Color graphics display icons Color graphics display sleep mode Menu overviewPhoto Menu Icon Purpose Scan To menu Proof Sheet MenuCopy Menu Setup Menu Fax MenuSelect Function Menu Help Menu Text and symbols Enter text using the visual keyboard Enter text using the keypad on the control panel To enter text using the visual keyboardTo enter text using the keypad on the control panel To add a space To enter a space, pause, or symbol Use the HP Image Zone software To open the HP Image Zone software on a Windows computer To open the HP Image Zone software on a Mac Overview Setup Guide Find more informationSources of information User Guide HP Image Zone Help Use the Help on a Windows computer To access the HP Image Zone Help on a Windows computerUse the onscreen Help Contents Index Search Display area Use the Help on a Mac Help toolbar To access the HP Image Zone Help on a Mac Navigation panes Back Help Center Search area Finish setting up your HP All-in OneSet your preferences Set your language and country/region To set the date and time from the control panel Adjust the volumeSet the date and time Supported connection types Connect using a USB cableConnection information Connect using Bluetooth To check the USB port speed on your computer Windows XPTo check the USB port speed on your computer Mac OS To change the rear port speed to Full Speed HP All-in-One Windows users To install and print using the Microsoft stack WindowsTo install and print using the Widcomm stack Windows To install and print using Bluetooth Mac Use printer sharing WindowsClick View devices in range Mac users Fax setup To enable printer sharingFrom the Services tab, click Printer Sharing Use printer sharing Mac Set up the HP All-in-One for faxing Countries/regions with a parallel-type phone system Choose the right fax setup for your home or office Select your fax setup case Recommended fax setup for serial-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for parallel-type phone systems Service Modem, and voice mailCase a Separate fax line no voice calls received Back view of the HP All-in-One To set up your HP All-in-One with a separate fax line Case B Set up your HP All-in-One with DSL To set up your HP All-in-One with DSL Case D Fax with a distinctive ring service on the same line To set up your HP All-in-One with a distinctive ring service Case E Shared voice/fax line To set up your HP All-in-One with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up your HP All-in-One with voice mail To set up your HP All-in-One with a computer modem Case H Shared voice/fax line with computer modem Example of a parallel splitter Back view of the HP All-in-One Case I Shared voice/fax line with answering machine Finish setup Example of a parallel splitter Finish setup Example of a parallel splitter Back view of the HP All-in-One Change the answer ring pattern distinctive ringing Change settings on the HP All-in-One to receive faxesSet the answer mode Set the number of rings before answering Test your fax setupTo change the answer ring pattern from the control panel To test your fax setup from the control panel Set the fax header Create group speed dials Set up speed dialingCreate individual speed dial entries Finish setup Load originals and load paper Load originalsLoad an original To load an original on the glass To remove the lid Choose papers for printing and copyingLoad an oversized original Recommended papers for printing and copying Papers to avoidHP does not recommend printing to the following papers HP does not recommend copying to the following papers To select input trays without adjusting any other settings Select an input trayLoad paper Press Start Color or Start Black Load full-size paper To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load postcards, Hagaki cards, or HP Panorama photo paper Load envelopes To load envelopes HP Iron-On Transfers Load other types of paperHP Premium Inkjet Transparency Film Avoid paper jams HP Matte Greeting Cards, HP Photo Greeting Cards, orHP Textured Greeting Cards HP Inkjet Labels Use the photo and video features Insert a memory card Connect a digital camera To insert a memory card Connect a storage device View photos and videos using the HP All-in-One View photos and videos View photos using your computer CancelSelect photos and videos Select individual photos and videos Select all photos and videos Select a range of photos and videosTo select all photos and videos To select a range of photos and videos To select a single video frame Select a single video frameDeselect photos and videos Use the Easy Print Wizard Edit photosPrint photos and videos from the control panel To use the Easy Print Wizard Print selected photos and videosPrint a cropped photo Print a proof sheet Print photos using a proof sheetTo print a cropped photo All Last Custom Range Complete the proof sheet Scan a proof sheet Set photo print optionsSave photos to your computer Share photos with friends and relatives Photos and videos Use the copy features Change the copy settingsMake a copy Number of copies Copy Preview Reduce/Enlarge Paper Size Paper Type Crop Tray Select To save the current settings as defaults for future jobsPreview your copy job Press Start Black or Start Color Make a borderless copy of a photoTo preview your copy from the control panel To crop an image from the control panel Crop an originalStop copying To print from a software application Windows Print from your computerPrint from a software application Change the print settings To change the print settings for all future jobsTo change the print settings for the current job Windows users To change all other print settings Stop a print jobMac users To stop a print job from the HP All-in-One To stop a print job from the computer Mac users Scan an original to a computer Use the scan featuresScan an image Share a scanned image with friends and relatives Print a scanned image Edit a scanned document Edit a scanned imageEdit a scanned photo or graphic Scan Use the fax features Send a faxSend a basic fax Press Start Black Send a fax manually from a phone If you have another page to fax a. Press 1 to select YesIf you do not have another page to fax To send a fax manually from a phone Send a fax using monitor dialing If you have another page to fax To send a fax using monitor dialing from the control panel Receive a fax Set up backup fax reception Receive a fax manually To set backup fax reception from the control panel Reprint received faxes from memory Print fax error reports Receive faxes successfully. This is the default settingPrint reports Print fax confirmation reports To stop faxing from the control panel To cancel a number you are dialingStop faxing Ink cartridges Symbol HP reorder number Order supplies Order accessories Accessory and HP model numberOrder other supplies Description Clean the HP All-in-One Clean the glassClean the lid backing Maintain your HP All-in-One Clean the exterior Check the estimated ink levels To check the ink levels from the Setup menu Print a self-test report To replace the ink cartridges Work with ink cartridgesReplace the ink cartridges Pull the ink cartridge toward you out of its slot Align the printer To align the printer from the control panel Clean the print head Clean the ink cartridge contactsTo clean the print head from the control panel To clean the ink cartridge contacts Self-maintenance sounds Other sources of information Troubleshooting informationAdditional troubleshooting topics in this User Guide Setup troubleshooting Hardware setup troubleshootingView the Readme file My HP All-in-One does not turn on User Guide 111 Color graphics display shows the wrong language HP All-in-One does not print Software installation troubleshooting Fax Setup Wizard Windows or Fax Setup Utility Mac runs To start the installation from a Windows computerTo start the installation from a Mac Minimum system checks screen appears Windows Received a message that an unknown error has occurred Red X appears on the USB connect prompt To start the Fax Setup Wizard Windows To start the Fax Setup Utility MacUninstall and reinstall the software Registration screen does not appear Windows To uninstall from a Windows computer, method Fax setup troubleshooting Select ReinstallTo uninstall from a Mac computer Double-click the Applications HP All-in-One Software folder Fax Hardware Test failed SolutionFax test failed Fax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed Color graphics display always shows Phone Off Hook User Guide 125 HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes 128 HP All-in-One cannot send faxes, but can receive faxes Fax tones are recorded on my answering machine Operational troubleshooting To extend your phone cord Paper has jammed the HP All-in-One Paper troubleshootingPaper has jammed the optional two-sided printing accessory Device update Ink cartridge troubleshootingDevice update Windows Zone Help Device update Mac To use device update 134 Warranty upgrades HP warranty and supportWarranty Warranty information HP product Duration of limited warranty Access your serial number and service ID Before you call HP customer support Get support and other information from the Internet Call in North America during warrantyCall elsewhere in the world Support Replace the ink cartridges in your HP All-in-One HP Quick Exchange Service JapanPrepare your HP All-in-One for shipment Remove the control panel faceplate 142 Pack your HP All-in-One 144 Paper specifications Technical informationSystem requirements Paper-tray capacities Type Size Weight Paper sizes Print specifications Print margin specifications Copy specifications Fax specifications Memory card specifications Scan specifications Physical specifications Power specificationsEnvironmental specifications Additional specifications Material safety data sheets Paper usePlastics Recycling program Regulatory notices Regulatory model identification number FCC statement VCCI-2 Declaration of conformity European Economic Area Geräuschemission 156 Symbols/Numerics Index FCC User Guide 159 Weee User Guide 161 162 Q5831-90157