HP 3100 manual 128

Troubleshooting

Chapter 12

●If you have an answering machine on the same phone line with your HP All- in-One, you might have one of the following problems:

–Your answering machine might not be set up properly with your HP All- in-One.

–Your outgoing message might be too long or too loud to allow the HP All- in-One to detect fax tones, and the calling fax machine might disconnect.

–Your answering machine might hang up too quickly after the outgoing message plays if it does not detect someone trying to record a message, as when a fax is calling. This prevents the HP All-in-One from detecting the fax tones. This problem is most common with digital answering machines.

The following actions might help solve these problems:

–When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the HP All- in-One as described in Fax setup.

–Make sure your HP All-in-One is set to receive faxes automatically. For information on setting up your HP All-in-One to receive faxes automatically, see Fax setup.

–Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine. For more information, see Set the number of rings before answering.

–Disconnect the answering machine and then try receiving a fax. If you can receive a fax without the answering machine, the answering machine might be causing the problem.

–Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time. Try to receive a fax again.

Note Some digital answering machines might not retain the recorded silence at the end of your outgoing message. Play back your outgoing message to check.

●If your HP All-in-One shares the same phone line with other types of phone equipment, such as an answering machine, a computer modem, or multi-port switch box, the fax signal level might be reduced. This can cause problems during fax reception.

To find out if other equipment is causing a problem, disconnect everything except the HP All-in-One from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem.

●If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Answer Ring Pattern feature on your HP All-in-One is set to match. For more information, see Change the answer ring pattern (distinctive ringing).

128 HP Photosmart 3100 All-in-One series