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HP 3100 manual 134

Models: 3100

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Page 137

Chapter 12

Troubleshooting

134	HP Photosmart 3100 All-in-One series

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HP 3100 manual 134

Contents

HP Photosmart 3100 All-in-One series User Guide Safety information Contents Use the fax features HP All-in-One at a glance HP All-in-One overviewHP Photosmart 3100 All-in-One series parts Label DescriptionLid Paper-width guide for the main trayLabel Name and Description HP Photosmart 3100 All-in-One series control panel featuresControl panel overview Color graphics display icons Menu overview Color graphics display sleep modePhoto Menu Icon PurposeScan To menu Proof Sheet MenuCopy Menu Fax Menu Setup MenuSelect Function Menu Help MenuEnter text using the visual keyboard Text and symbolsTo enter text using the visual keyboard Enter text using the keypad on the control panelTo enter text using the keypad on the control panel To add a spaceUse the HP Image Zone software To enter a space, pause, or symbolTo open the HP Image Zone software on a Mac To open the HP Image Zone software on a Windows computerOverview Find more information Setup GuideSources of information User GuideHP Image Zone Help Use the Help on a Windows computer To access the HP Image Zone Help on a Windows computerUse the onscreen Help Index ContentsDisplay area SearchHelp toolbar Use the Help on a MacNavigation panes To access the HP Image Zone Help on a MacBack Help Center Search area One Finish setting up your HP All-inSet your preferences Set your language and country/regionTo set the date and time from the control panel Adjust the volumeSet the date and time Supported connection types Connect using a USB cableConnection information To check the USB port speed on your computer Windows XP Connect using BluetoothTo check the USB port speed on your computer Mac OS To change the rear port speed to Full Speed HP All-in-OneWindows users To install and print using the Microsoft stack WindowsTo install and print using the Widcomm stack Windows Use printer sharing Windows To install and print using Bluetooth MacClick View devices in range Mac usersTo enable printer sharing Fax setupFrom the Services tab, click Printer Sharing Use printer sharing MacCountries/regions with a parallel-type phone system Set up the HP All-in-One for faxingChoose the right fax setup for your home or office Select your fax setup case Recommended fax setup for serial-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for parallel-type phone systems Modem, and voice mail ServiceCase a Separate fax line no voice calls received Back view of the HP All-in-OneCase B Set up your HP All-in-One with DSL To set up your HP All-in-One with a separate fax lineTo set up your HP All-in-One with DSL To set up your HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up your HP All-in-One with a shared voice/fax lineTo set up your HP All-in-One with voice mail To set up your HP All-in-One with a computer modem Example of a parallel splitter Case H Shared voice/fax line with computer modemBack view of the HP All-in-One Case I Shared voice/fax line with answering machine Finish setup Example of a parallel splitter Finish setup Example of a parallel splitter Back view of the HP All-in-One Change the answer ring pattern distinctive ringing Change settings on the HP All-in-One to receive faxesSet the answer mode Set the number of rings before answering Test your fax setupTo change the answer ring pattern from the control panel Set the fax header To test your fax setup from the control panelCreate group speed dials Set up speed dialingCreate individual speed dial entries Finish setup Load originals Load originals and load paperLoad an original To load an original on the glassTo remove the lid Choose papers for printing and copyingLoad an oversized original Papers to avoid Recommended papers for printing and copyingHP does not recommend printing to the following papers HP does not recommend copying to the following papersSelect an input tray To select input trays without adjusting any other settingsLoad paper Press Start Color or Start BlackTo load full-size paper Load full-size paperTo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load 10 x 15 cm 4 x 6 inch photo paperLoad postcards, Hagaki cards, or HP Panorama photo paper To load envelopes Load envelopesHP Iron-On Transfers Load other types of paperHP Premium Inkjet Transparency Film HP Matte Greeting Cards, HP Photo Greeting Cards, or Avoid paper jamsHP Textured Greeting Cards HP Inkjet LabelsInsert a memory card Use the photo and video featuresTo insert a memory card Connect a digital cameraConnect a storage device View photos and videos View photos and videos using the HP All-in-OneCancel View photos using your computerSelect photos and videos Select individual photos and videosSelect a range of photos and videos Select all photos and videosTo select all photos and videos To select a range of photos and videosTo select a single video frame Select a single video frameDeselect photos and videos Use the Easy Print Wizard Edit photosPrint photos and videos from the control panel To use the Easy Print Wizard Print selected photos and videosPrint a cropped photo Print a proof sheet Print photos using a proof sheetTo print a cropped photo Complete the proof sheet All Last Custom RangeScan a proof sheet Set photo print optionsSave photos to your computer Share photos with friends and relatives Photos and videos Change the copy settings Use the copy featuresMake a copy Number of copies Copy PreviewReduce/Enlarge Paper Size Paper Type Crop Tray Select To save the current settings as defaults for future jobsPreview your copy job Press Start Black or Start Color Make a borderless copy of a photoTo preview your copy from the control panel To crop an image from the control panel Crop an originalStop copying To print from a software application Windows Print from your computerPrint from a software application To change the print settings for all future jobs Change the print settingsTo change the print settings for the current job Windows usersStop a print job To change all other print settingsMac users To stop a print job from the HP All-in-OneTo stop a print job from the computer Mac users Scan an original to a computer Use the scan featuresScan an image Print a scanned image Share a scanned image with friends and relativesEdit a scanned document Edit a scanned imageEdit a scanned photo or graphic Scan Send a fax Use the fax featuresSend a basic fax Press Start BlackIf you have another page to fax a. Press 1 to select Yes Send a fax manually from a phoneIf you do not have another page to fax To send a fax manually from a phoneIf you have another page to fax Send a fax using monitor dialingReceive a fax To send a fax using monitor dialing from the control panelReceive a fax manually Set up backup fax receptionReprint received faxes from memory To set backup fax reception from the control panelReceive faxes successfully. This is the default setting Print fax error reportsPrint reports Print fax confirmation reportsTo stop faxing from the control panel To cancel a number you are dialingStop faxing Order supplies Ink cartridges Symbol HP reorder numberAccessory and HP model number Order accessoriesOrder other supplies DescriptionClean the glass Clean the HP All-in-OneClean the lid backing Maintain your HP All-in-OneCheck the estimated ink levels Clean the exteriorPrint a self-test report To check the ink levels from the Setup menuTo replace the ink cartridges Work with ink cartridgesReplace the ink cartridges Pull the ink cartridge toward you out of its slot To align the printer from the control panel Align the printerClean the ink cartridge contacts Clean the print headTo clean the print head from the control panel To clean the ink cartridge contactsSelf-maintenance sounds Other sources of information Troubleshooting informationAdditional troubleshooting topics in this User Guide Hardware setup troubleshooting Setup troubleshootingView the Readme file My HP All-in-One does not turn onUser Guide 111 Color graphics display shows the wrong language HP All-in-One does not print Software installation troubleshooting To start the installation from a Windows computer Fax Setup Wizard Windows or Fax Setup Utility Mac runsTo start the installation from a Mac Minimum system checks screen appears WindowsRed X appears on the USB connect prompt Received a message that an unknown error has occurredTo start the Fax Setup Utility Mac To start the Fax Setup Wizard WindowsUninstall and reinstall the software Registration screen does not appear WindowsTo uninstall from a Windows computer, method Select Reinstall Fax setup troubleshootingTo uninstall from a Mac computer Double-click the Applications HP All-in-One Software folderFax Hardware Test failed SolutionFax test failed Phone Cord Connected to Correct Port on Fax test failed Fax Connected to Active Telephone Wall Jack test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Color graphics display always shows Phone Off Hook Fax Line Condition test failedUser Guide 125 HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes 128 Fax tones are recorded on my answering machine HP All-in-One cannot send faxes, but can receive faxesTo extend your phone cord Operational troubleshootingPaper has jammed the HP All-in-One Paper troubleshootingPaper has jammed the optional two-sided printing accessory Ink cartridge troubleshooting Device updateDevice update Windows Zone HelpTo use device update Device update Mac134 Warranty upgrades HP warranty and supportWarranty HP product Duration of limited warranty Warranty informationBefore you call HP customer support Access your serial number and service IDGet support and other information from the Internet Call in North America during warrantyCall elsewhere in the world Support Replace the ink cartridges in your HP All-in-One HP Quick Exchange Service JapanPrepare your HP All-in-One for shipment Remove the control panel faceplate 142 Pack your HP All-in-One 144 Technical information Paper specificationsSystem requirements Paper-tray capacitiesPaper sizes Type Size WeightPrint margin specifications Print specificationsFax specifications Copy specificationsScan specifications Memory card specificationsPower specifications Physical specificationsEnvironmental specifications Additional specificationsPaper use Material safety data sheetsPlastics Recycling programRegulatory model identification number Regulatory noticesFCC statement VCCI-2 Geräuschemission Declaration of conformity European Economic Area156 Index Symbols/NumericsFCC User Guide 159 Weee User Guide 161 162 Q5831-90157