HP 3100 manual Fax test failed, Fax Hardware Test failed, Solution

Troubleshooting

Chapter 12

This section contains only setup-related troubleshooting. For additional fax troubleshooting topics, such as problems with your printouts or slow fax reception, see the 3100, 3200, 3300 series Troubleshooting section in the onscreen

HP Image Zone Help. For more information, see Use the onscreen Help.

If you are having faxing problems, you can print a fax test report to check the status of your HP All-in-One. The test will fail if your HP All-in-One is not set up properly for faxing. Perform this test after you have completed setting up your HP All-in-One for faxing. For more information, see Test your fax setup.

If the test fails, review the report for information on how to fix any problems found. For more information, you can also see the next section, The fax test failed.

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try.

●The "Fax Hardware Test" failed

●The "Fax Connected to Active Telephone Wall Jack" test failed

●The "Phone Cord Connected to Correct Port on Fax" test failed

●The "Using Correct Type of Phone Cord with Fax" test failed

●The "Dial Tone Detection" test failed

●The "Fax Line Condition" test failed

The "Fax Hardware Test" failed

Solution

●Turn off the HP All-in-One by using the On button located on the control panel and then unplug the power cord from the back of the HP All-in-One. After a few seconds, plug the power cord back in and turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section.

●Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.

●If you have a Windows computer and are running the test from the Fax Setup Wizard, make sure the HP All-in-One is not busy completing another task, such as receiving a fax or making a copy. Check the color graphics display for a message indicating that the HP All-in-One is busy. If it is busy, wait until it is finished and in the idle state, before running the test.

After you resolve any problems found, run the fax test again to make sure it passes and your HP All-in-One is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

120 HP Photosmart 3100 All-in-One series