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HP 3100 manual Red X appears on the USB connect prompt

Models: 3100

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Troubleshooting

Chapter 12

A red X appears on the USB connect prompt

Solution Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed.

Do the following:

1.Verify that the control panel faceplate is firmly attached, unplug the HP All-in- One power cord, and then plug it in again.

2.Verify that the USB and power cables are plugged in.

3.Click Retry to retry the plug and play setup. If this does not work, continue to the next step.

4.Verify that the USB cable is set up properly as follows:

–Unplug the USB cable and plug it in again.

–Do not attach the USB cable to a keyboard or non-powered hub.

–Verify that the USB cable is 3 meters or less in length.

–If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.

5.Continue with the installation and restart the computer when prompted.

6.If you are using a Windows computer, open the HP Solution Center and check for the essential icons (Scan Picture, Scan Document, and Send a Fax). If the essential icons do not appear, remove the software and then reinstall it. For more information, see Uninstall and reinstall the software.

I received a message that an unknown error has occurred

Solution Try to continue with the installation. If that doesn’t work, stop and then restart the installation, and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One program files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the HP Image Zone software.

For more information, see Uninstall and reinstall the software.

116	HP Photosmart 3100 All-in-One series

Image 119

HP 3100 manual Red X appears on the USB connect prompt, Received a message that an unknown error has occurred

Contents

HP Photosmart 3100 All-in-One series User Guide Safety information Contents Use the fax features Label Description HP All-in-One overviewHP All-in-One at a glance HP Photosmart 3100 All-in-One series partsLid Paper-width guide for the main trayLabel Name and Description HP Photosmart 3100 All-in-One series control panel featuresControl panel overview Color graphics display icons Icon Purpose Color graphics display sleep modeMenu overview Photo MenuScan To menu Proof Sheet MenuCopy Menu Help Menu Setup MenuFax Menu Select Function MenuEnter text using the visual keyboard Text and symbolsTo add a space Enter text using the keypad on the control panelTo enter text using the visual keyboard To enter text using the keypad on the control panelUse the HP Image Zone software To enter a space, pause, or symbolTo open the HP Image Zone software on a Mac To open the HP Image Zone software on a Windows computerOverview User Guide Setup GuideFind more information Sources of informationHP Image Zone Help Use the Help on a Windows computer To access the HP Image Zone Help on a Windows computerUse the onscreen Help Index ContentsDisplay area SearchHelp toolbar Use the Help on a MacNavigation panes To access the HP Image Zone Help on a MacBack Help Center Search area Set your language and country/region Finish setting up your HP All-inOne Set your preferencesTo set the date and time from the control panel Adjust the volumeSet the date and time Supported connection types Connect using a USB cableConnection information To change the rear port speed to Full Speed HP All-in-One Connect using BluetoothTo check the USB port speed on your computer Windows XP To check the USB port speed on your computer Mac OSWindows users To install and print using the Microsoft stack WindowsTo install and print using the Widcomm stack Windows Mac users To install and print using Bluetooth MacUse printer sharing Windows Click View devices in rangeUse printer sharing Mac Fax setupTo enable printer sharing From the Services tab, click Printer SharingCountries/regions with a parallel-type phone system Set up the HP All-in-One for faxingChoose the right fax setup for your home or office Select your fax setup case Recommended fax setup for serial-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for parallel-type phone systems Back view of the HP All-in-One ServiceModem, and voice mail Case a Separate fax line no voice calls receivedCase B Set up your HP All-in-One with DSL To set up your HP All-in-One with a separate fax lineTo set up your HP All-in-One with DSL To set up your HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up your HP All-in-One with a shared voice/fax lineTo set up your HP All-in-One with voice mail To set up your HP All-in-One with a computer modem Example of a parallel splitter Case H Shared voice/fax line with computer modemBack view of the HP All-in-One Case I Shared voice/fax line with answering machine Finish setup Example of a parallel splitter Finish setup Example of a parallel splitter Back view of the HP All-in-One Change the answer ring pattern distinctive ringing Change settings on the HP All-in-One to receive faxesSet the answer mode Set the number of rings before answering Test your fax setupTo change the answer ring pattern from the control panel Set the fax header To test your fax setup from the control panelCreate group speed dials Set up speed dialingCreate individual speed dial entries Finish setup To load an original on the glass Load originals and load paperLoad originals Load an originalTo remove the lid Choose papers for printing and copyingLoad an oversized original HP does not recommend copying to the following papers Recommended papers for printing and copyingPapers to avoid HP does not recommend printing to the following papersPress Start Color or Start Black To select input trays without adjusting any other settingsSelect an input tray Load paperTo load full-size paper Load full-size paperTo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load 10 x 15 cm 4 x 6 inch photo paperLoad postcards, Hagaki cards, or HP Panorama photo paper To load envelopes Load envelopesHP Iron-On Transfers Load other types of paperHP Premium Inkjet Transparency Film HP Inkjet Labels Avoid paper jamsHP Matte Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting CardsInsert a memory card Use the photo and video featuresTo insert a memory card Connect a digital cameraConnect a storage device View photos and videos View photos and videos using the HP All-in-OneSelect individual photos and videos View photos using your computerCancel Select photos and videosTo select a range of photos and videos Select all photos and videosSelect a range of photos and videos To select all photos and videosTo select a single video frame Select a single video frameDeselect photos and videos Use the Easy Print Wizard Edit photosPrint photos and videos from the control panel To use the Easy Print Wizard Print selected photos and videosPrint a cropped photo Print a proof sheet Print photos using a proof sheetTo print a cropped photo Complete the proof sheet All Last Custom RangeScan a proof sheet Set photo print optionsSave photos to your computer Share photos with friends and relatives Photos and videos Number of copies Copy Preview Use the copy featuresChange the copy settings Make a copyReduce/Enlarge Paper Size Paper Type Crop Tray Select To save the current settings as defaults for future jobsPreview your copy job Press Start Black or Start Color Make a borderless copy of a photoTo preview your copy from the control panel To crop an image from the control panel Crop an originalStop copying To print from a software application Windows Print from your computerPrint from a software application Windows users Change the print settingsTo change the print settings for all future jobs To change the print settings for the current jobTo stop a print job from the HP All-in-One To change all other print settingsStop a print job Mac usersTo stop a print job from the computer Mac users Scan an original to a computer Use the scan featuresScan an image Print a scanned image Share a scanned image with friends and relativesEdit a scanned document Edit a scanned imageEdit a scanned photo or graphic Scan Press Start Black Use the fax featuresSend a fax Send a basic faxTo send a fax manually from a phone Send a fax manually from a phoneIf you have another page to fax a. Press 1 to select Yes If you do not have another page to faxIf you have another page to fax Send a fax using monitor dialingReceive a fax To send a fax using monitor dialing from the control panelReceive a fax manually Set up backup fax receptionReprint received faxes from memory To set backup fax reception from the control panelPrint fax confirmation reports Print fax error reportsReceive faxes successfully. This is the default setting Print reportsTo stop faxing from the control panel To cancel a number you are dialingStop faxing Order supplies Ink cartridges Symbol HP reorder numberDescription Order accessoriesAccessory and HP model number Order other suppliesMaintain your HP All-in-One Clean the HP All-in-OneClean the glass Clean the lid backingCheck the estimated ink levels Clean the exteriorPrint a self-test report To check the ink levels from the Setup menuTo replace the ink cartridges Work with ink cartridgesReplace the ink cartridges Pull the ink cartridge toward you out of its slot To align the printer from the control panel Align the printerTo clean the ink cartridge contacts Clean the print headClean the ink cartridge contacts To clean the print head from the control panelSelf-maintenance sounds Other sources of information Troubleshooting informationAdditional troubleshooting topics in this User Guide My HP All-in-One does not turn on Setup troubleshootingHardware setup troubleshooting View the Readme fileUser Guide 111 Color graphics display shows the wrong language HP All-in-One does not print Software installation troubleshooting Minimum system checks screen appears Windows Fax Setup Wizard Windows or Fax Setup Utility Mac runsTo start the installation from a Windows computer To start the installation from a MacRed X appears on the USB connect prompt Received a message that an unknown error has occurredRegistration screen does not appear Windows To start the Fax Setup Wizard WindowsTo start the Fax Setup Utility Mac Uninstall and reinstall the softwareTo uninstall from a Windows computer, method Double-click the Applications HP All-in-One Software folder Fax setup troubleshootingSelect Reinstall To uninstall from a Mac computerFax Hardware Test failed SolutionFax test failed Phone Cord Connected to Correct Port on Fax test failed Fax Connected to Active Telephone Wall Jack test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Color graphics display always shows Phone Off Hook Fax Line Condition test failedUser Guide 125 HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes 128 Fax tones are recorded on my answering machine HP All-in-One cannot send faxes, but can receive faxesTo extend your phone cord Operational troubleshootingPaper has jammed the HP All-in-One Paper troubleshootingPaper has jammed the optional two-sided printing accessory Zone Help Device updateInk cartridge troubleshooting Device update WindowsTo use device update Device update Mac134 Warranty upgrades HP warranty and supportWarranty HP product Duration of limited warranty Warranty informationBefore you call HP customer support Access your serial number and service IDGet support and other information from the Internet Call in North America during warrantyCall elsewhere in the world Support Replace the ink cartridges in your HP All-in-One HP Quick Exchange Service JapanPrepare your HP All-in-One for shipment Remove the control panel faceplate 142 Pack your HP All-in-One 144 Paper-tray capacities Paper specificationsTechnical information System requirementsPaper sizes Type Size WeightPrint margin specifications Print specificationsFax specifications Copy specificationsScan specifications Memory card specificationsAdditional specifications Physical specificationsPower specifications Environmental specificationsRecycling program Material safety data sheetsPaper use PlasticsRegulatory model identification number Regulatory noticesFCC statement VCCI-2 Geräuschemission Declaration of conformity European Economic Area156 Index Symbols/NumericsFCC User Guide 159 Weee User Guide 161 162 Q5831-90157