Software installation troubleshooting | HP 3100 specification

Chapter 12

Troubleshooting

●If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

●Make sure the USB port speed setting on your HP All-in-One is compatible with the USB port speed of your computer. You might need to change the rear USB port speed from High Speed (USB 2.0) to Full Speed (USB 1.1). For more information, see Connect using a USB cable.

●Try printing from a different application or a different file to determine whether or not it is the file causing the printing issue.

●Check other printers or scanners. You might need to disconnect older products from your computer.

●Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn your HP All-in- One off and then on again.

●If necessary, remove and then install the HP Image Zone software again. For more information, see Uninstall and reinstall the software.

For more information on setting up your HP All-in-One and connecting it to your computer, see the Setup Guide that came with your HP All-in-One.

I received a message on the color graphics display about a paper jam or a stalled print head assembly

Solution If either a paper jam or stalled print head assembly error message appears on the color graphics display, there might be some packing material inside the HP All-in-One. Lift open the ink cartridge access door to expose the ink cartridges and remove any objects that are blocking the print head assembly including any packing materials. For more information about clearing a paper jam, see Paper troubleshooting.

Software installation troubleshooting

If you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware setup troubleshooting.

114	HP Photosmart 3100 All-in-One series

Image 117

HP 3100 manual Software installation troubleshooting

Contents

HP Photosmart 3100 All-in-One series User Guide Safety information Contents Use the fax features HP All-in-One at a glance HP All-in-One overviewHP Photosmart 3100 All-in-One series parts Label Description Lid Paper-width guide for the main tray HP Photosmart 3100 All-in-One series control panel features Control panel overviewLabel Name and Description Color graphics display icons Menu overview Color graphics display sleep modePhoto Menu Icon Purpose Proof Sheet Menu Copy MenuScan To menu Fax Menu Setup MenuSelect Function Menu Help Menu Enter text using the visual keyboard Text and symbols To enter text using the visual keyboard Enter text using the keypad on the control panelTo enter text using the keypad on the control panel To add a space Use the HP Image Zone software To enter a space, pause, or symbol To open the HP Image Zone software on a Mac To open the HP Image Zone software on a Windows computer Overview Find more information Setup GuideSources of information User Guide HP Image Zone Help To access the HP Image Zone Help on a Windows computer Use the onscreen HelpUse the Help on a Windows computer Index Contents Display area Search Help toolbar Use the Help on a Mac Navigation panes To access the HP Image Zone Help on a Mac Back Help Center Search area One Finish setting up your HP All-inSet your preferences Set your language and country/region Adjust the volume Set the date and timeTo set the date and time from the control panel Connect using a USB cable Connection informationSupported connection types To check the USB port speed on your computer Windows XP Connect using BluetoothTo check the USB port speed on your computer Mac OS To change the rear port speed to Full Speed HP All-in-One To install and print using the Microsoft stack Windows To install and print using the Widcomm stack WindowsWindows users Use printer sharing Windows To install and print using Bluetooth MacClick View devices in range Mac users To enable printer sharing Fax setupFrom the Services tab, click Printer Sharing Use printer sharing Mac Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxing Choose the right fax setup for your home or office Select your fax setup case Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Modem, and voice mail ServiceCase a Separate fax line no voice calls received Back view of the HP All-in-One Case B Set up your HP All-in-One with DSL To set up your HP All-in-One with a separate fax line To set up your HP All-in-One with DSL To set up your HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up your HP All-in-One with a shared voice/fax line To set up your HP All-in-One with voice mail To set up your HP All-in-One with a computer modem Example of a parallel splitter Case H Shared voice/fax line with computer modem Back view of the HP All-in-One Case I Shared voice/fax line with answering machine Finish setup Example of a parallel splitter Finish setup Example of a parallel splitter Back view of the HP All-in-One Change settings on the HP All-in-One to receive faxes Set the answer modeChange the answer ring pattern distinctive ringing Test your fax setup To change the answer ring pattern from the control panelSet the number of rings before answering Set the fax header To test your fax setup from the control panel Set up speed dialing Create individual speed dial entriesCreate group speed dials Finish setup Load originals Load originals and load paperLoad an original To load an original on the glass Choose papers for printing and copying Load an oversized originalTo remove the lid Papers to avoid Recommended papers for printing and copyingHP does not recommend printing to the following papers HP does not recommend copying to the following papers Select an input tray To select input trays without adjusting any other settingsLoad paper Press Start Color or Start Black To load full-size paper Load full-size paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load 10 x 15 cm 4 x 6 inch photo paper Load postcards, Hagaki cards, or HP Panorama photo paper To load envelopes Load envelopes Load other types of paper HP Premium Inkjet Transparency FilmHP Iron-On Transfers HP Matte Greeting Cards, HP Photo Greeting Cards, or Avoid paper jamsHP Textured Greeting Cards HP Inkjet Labels Insert a memory card Use the photo and video features To insert a memory card Connect a digital camera Connect a storage device View photos and videos View photos and videos using the HP All-in-One Cancel View photos using your computerSelect photos and videos Select individual photos and videos Select a range of photos and videos Select all photos and videosTo select all photos and videos To select a range of photos and videos Select a single video frame Deselect photos and videosTo select a single video frame Edit photos Print photos and videos from the control panelUse the Easy Print Wizard Print selected photos and videos Print a cropped photoTo use the Easy Print Wizard Print photos using a proof sheet To print a cropped photoPrint a proof sheet Complete the proof sheet All Last Custom Range Set photo print options Save photos to your computerScan a proof sheet Share photos with friends and relatives Photos and videos Change the copy settings Use the copy featuresMake a copy Number of copies Copy Preview To save the current settings as defaults for future jobs Preview your copy jobReduce/Enlarge Paper Size Paper Type Crop Tray Select Make a borderless copy of a photo To preview your copy from the control panelPress Start Black or Start Color Crop an original Stop copyingTo crop an image from the control panel Print from your computer Print from a software applicationTo print from a software application Windows To change the print settings for all future jobs Change the print settingsTo change the print settings for the current job Windows users Stop a print job To change all other print settingsMac users To stop a print job from the HP All-in-One To stop a print job from the computer Mac users Use the scan features Scan an imageScan an original to a computer Print a scanned image Share a scanned image with friends and relatives Edit a scanned image Edit a scanned photo or graphicEdit a scanned document Scan Send a fax Use the fax featuresSend a basic fax Press Start Black If you have another page to fax a. Press 1 to select Yes Send a fax manually from a phoneIf you do not have another page to fax To send a fax manually from a phone If you have another page to fax Send a fax using monitor dialing Receive a fax To send a fax using monitor dialing from the control panel Receive a fax manually Set up backup fax reception Reprint received faxes from memory To set backup fax reception from the control panel Receive faxes successfully. This is the default setting Print fax error reportsPrint reports Print fax confirmation reports To cancel a number you are dialing Stop faxingTo stop faxing from the control panel Order supplies Ink cartridges Symbol HP reorder number Accessory and HP model number Order accessoriesOrder other supplies Description Clean the glass Clean the HP All-in-OneClean the lid backing Maintain your HP All-in-One Check the estimated ink levels Clean the exterior Print a self-test report To check the ink levels from the Setup menu Work with ink cartridges Replace the ink cartridgesTo replace the ink cartridges Pull the ink cartridge toward you out of its slot To align the printer from the control panel Align the printer Clean the ink cartridge contacts Clean the print headTo clean the print head from the control panel To clean the ink cartridge contacts Self-maintenance sounds Troubleshooting information Additional troubleshooting topics in this User GuideOther sources of information Hardware setup troubleshooting Setup troubleshootingView the Readme file My HP All-in-One does not turn on User Guide 111 Color graphics display shows the wrong language HP All-in-One does not print Software installation troubleshooting To start the installation from a Windows computer Fax Setup Wizard Windows or Fax Setup Utility Mac runsTo start the installation from a Mac Minimum system checks screen appears Windows Red X appears on the USB connect prompt Received a message that an unknown error has occurred To start the Fax Setup Utility Mac To start the Fax Setup Wizard WindowsUninstall and reinstall the software Registration screen does not appear Windows To uninstall from a Windows computer, method Select Reinstall Fax setup troubleshootingTo uninstall from a Mac computer Double-click the Applications HP All-in-One Software folder Solution Fax test failedFax Hardware Test failed Phone Cord Connected to Correct Port on Fax test failed Fax Connected to Active Telephone Wall Jack test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Color graphics display always shows Phone Off Hook Fax Line Condition test failed User Guide 125 HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes 128 Fax tones are recorded on my answering machine HP All-in-One cannot send faxes, but can receive faxes To extend your phone cord Operational troubleshooting Paper troubleshooting Paper has jammed the optional two-sided printing accessoryPaper has jammed the HP All-in-One Ink cartridge troubleshooting Device updateDevice update Windows Zone Help To use device update Device update Mac 134 HP warranty and support WarrantyWarranty upgrades HP product Duration of limited warranty Warranty information Before you call HP customer support Access your serial number and service ID Call in North America during warranty Call elsewhere in the worldGet support and other information from the Internet Support HP Quick Exchange Service Japan Prepare your HP All-in-One for shipmentReplace the ink cartridges in your HP All-in-One Remove the control panel faceplate 142 Pack your HP All-in-One 144 Technical information Paper specificationsSystem requirements Paper-tray capacities Paper sizes Type Size Weight Print margin specifications Print specifications Fax specifications Copy specifications Scan specifications Memory card specifications Power specifications Physical specificationsEnvironmental specifications Additional specifications Paper use Material safety data sheetsPlastics Recycling program Regulatory model identification number Regulatory notices FCC statement VCCI-2 Geräuschemission Declaration of conformity European Economic Area 156 Index Symbols/Numerics FCC User Guide 159 Weee User Guide 161 162 Q5831-90157