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HP 3100 manual Software installation troubleshooting

Models: 3100

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Chapter 12

Troubleshooting

●If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

●Make sure the USB port speed setting on your HP All-in-One is compatible with the USB port speed of your computer. You might need to change the rear USB port speed from High Speed (USB 2.0) to Full Speed (USB 1.1). For more information, see Connect using a USB cable.

●Try printing from a different application or a different file to determine whether or not it is the file causing the printing issue.

●Check other printers or scanners. You might need to disconnect older products from your computer.

●Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn your HP All-in- One off and then on again.

●If necessary, remove and then install the HP Image Zone software again. For more information, see Uninstall and reinstall the software.

For more information on setting up your HP All-in-One and connecting it to your computer, see the Setup Guide that came with your HP All-in-One.

I received a message on the color graphics display about a paper jam or a stalled print head assembly

Solution If either a paper jam or stalled print head assembly error message appears on the color graphics display, there might be some packing material inside the HP All-in-One. Lift open the ink cartridge access door to expose the ink cartridges and remove any objects that are blocking the print head assembly including any packing materials. For more information about clearing a paper jam, see Paper troubleshooting.

Software installation troubleshooting

If you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware setup troubleshooting.

114	HP Photosmart 3100 All-in-One series

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HP 3100 manual Software installation troubleshooting

Contents

HP Photosmart 3100 All-in-One series User Guide Safety information Contents Use the fax features HP All-in-One at a glance HP All-in-One overviewHP Photosmart 3100 All-in-One series parts Label DescriptionLid Paper-width guide for the main trayHP Photosmart 3100 All-in-One series control panel features Control panel overviewLabel Name and Description Color graphics display icons Menu overview Color graphics display sleep modePhoto Menu Icon PurposeProof Sheet Menu Copy MenuScan To menu Fax Menu Setup MenuSelect Function Menu Help MenuEnter text using the visual keyboard Text and symbolsTo enter text using the visual keyboard Enter text using the keypad on the control panelTo enter text using the keypad on the control panel To add a spaceUse the HP Image Zone software To enter a space, pause, or symbolTo open the HP Image Zone software on a Mac To open the HP Image Zone software on a Windows computerOverview Find more information Setup GuideSources of information User GuideHP Image Zone Help To access the HP Image Zone Help on a Windows computer Use the onscreen HelpUse the Help on a Windows computer Index ContentsDisplay area SearchHelp toolbar Use the Help on a MacNavigation panes To access the HP Image Zone Help on a MacBack Help Center Search area One Finish setting up your HP All-inSet your preferences Set your language and country/regionAdjust the volume Set the date and timeTo set the date and time from the control panel Connect using a USB cable Connection informationSupported connection types To check the USB port speed on your computer Windows XP Connect using BluetoothTo check the USB port speed on your computer Mac OS To change the rear port speed to Full Speed HP All-in-OneTo install and print using the Microsoft stack Windows To install and print using the Widcomm stack WindowsWindows users Use printer sharing Windows To install and print using Bluetooth MacClick View devices in range Mac usersTo enable printer sharing Fax setupFrom the Services tab, click Printer Sharing Use printer sharing MacCountries/regions with a parallel-type phone system Set up the HP All-in-One for faxingChoose the right fax setup for your home or office Select your fax setup case Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Modem, and voice mail ServiceCase a Separate fax line no voice calls received Back view of the HP All-in-OneCase B Set up your HP All-in-One with DSL To set up your HP All-in-One with a separate fax lineTo set up your HP All-in-One with DSL To set up your HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up your HP All-in-One with a shared voice/fax lineTo set up your HP All-in-One with voice mail To set up your HP All-in-One with a computer modem Example of a parallel splitter Case H Shared voice/fax line with computer modemBack view of the HP All-in-One Case I Shared voice/fax line with answering machine Finish setup Example of a parallel splitter Finish setup Example of a parallel splitter Back view of the HP All-in-One Change settings on the HP All-in-One to receive faxes Set the answer modeChange the answer ring pattern distinctive ringing Test your fax setup To change the answer ring pattern from the control panelSet the number of rings before answering Set the fax header To test your fax setup from the control panelSet up speed dialing Create individual speed dial entriesCreate group speed dials Finish setup Load originals Load originals and load paperLoad an original To load an original on the glassChoose papers for printing and copying Load an oversized originalTo remove the lid Papers to avoid Recommended papers for printing and copyingHP does not recommend printing to the following papers HP does not recommend copying to the following papersSelect an input tray To select input trays without adjusting any other settingsLoad paper Press Start Color or Start BlackTo load full-size paper Load full-size paperTo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load 10 x 15 cm 4 x 6 inch photo paperLoad postcards, Hagaki cards, or HP Panorama photo paper To load envelopes Load envelopesLoad other types of paper HP Premium Inkjet Transparency FilmHP Iron-On Transfers HP Matte Greeting Cards, HP Photo Greeting Cards, or Avoid paper jamsHP Textured Greeting Cards HP Inkjet LabelsInsert a memory card Use the photo and video featuresTo insert a memory card Connect a digital cameraConnect a storage device View photos and videos View photos and videos using the HP All-in-OneCancel View photos using your computerSelect photos and videos Select individual photos and videosSelect a range of photos and videos Select all photos and videosTo select all photos and videos To select a range of photos and videosSelect a single video frame Deselect photos and videosTo select a single video frame Edit photos Print photos and videos from the control panelUse the Easy Print Wizard Print selected photos and videos Print a cropped photoTo use the Easy Print Wizard Print photos using a proof sheet To print a cropped photoPrint a proof sheet Complete the proof sheet All Last Custom RangeSet photo print options Save photos to your computerScan a proof sheet Share photos with friends and relatives Photos and videos Change the copy settings Use the copy featuresMake a copy Number of copies Copy PreviewTo save the current settings as defaults for future jobs Preview your copy jobReduce/Enlarge Paper Size Paper Type Crop Tray Select Make a borderless copy of a photo To preview your copy from the control panelPress Start Black or Start Color Crop an original Stop copyingTo crop an image from the control panel Print from your computer Print from a software applicationTo print from a software application Windows To change the print settings for all future jobs Change the print settingsTo change the print settings for the current job Windows usersStop a print job To change all other print settingsMac users To stop a print job from the HP All-in-OneTo stop a print job from the computer Mac users Use the scan features Scan an imageScan an original to a computer Print a scanned image Share a scanned image with friends and relativesEdit a scanned image Edit a scanned photo or graphicEdit a scanned document Scan Send a fax Use the fax featuresSend a basic fax Press Start BlackIf you have another page to fax a. Press 1 to select Yes Send a fax manually from a phoneIf you do not have another page to fax To send a fax manually from a phoneIf you have another page to fax Send a fax using monitor dialingReceive a fax To send a fax using monitor dialing from the control panelReceive a fax manually Set up backup fax receptionReprint received faxes from memory To set backup fax reception from the control panelReceive faxes successfully. This is the default setting Print fax error reportsPrint reports Print fax confirmation reportsTo cancel a number you are dialing Stop faxingTo stop faxing from the control panel Order supplies Ink cartridges Symbol HP reorder numberAccessory and HP model number Order accessoriesOrder other supplies DescriptionClean the glass Clean the HP All-in-OneClean the lid backing Maintain your HP All-in-OneCheck the estimated ink levels Clean the exteriorPrint a self-test report To check the ink levels from the Setup menuWork with ink cartridges Replace the ink cartridgesTo replace the ink cartridges Pull the ink cartridge toward you out of its slot To align the printer from the control panel Align the printerClean the ink cartridge contacts Clean the print headTo clean the print head from the control panel To clean the ink cartridge contactsSelf-maintenance sounds Troubleshooting information Additional troubleshooting topics in this User GuideOther sources of information Hardware setup troubleshooting Setup troubleshootingView the Readme file My HP All-in-One does not turn onUser Guide 111 Color graphics display shows the wrong language HP All-in-One does not print Software installation troubleshooting To start the installation from a Windows computer Fax Setup Wizard Windows or Fax Setup Utility Mac runsTo start the installation from a Mac Minimum system checks screen appears WindowsRed X appears on the USB connect prompt Received a message that an unknown error has occurredTo start the Fax Setup Utility Mac To start the Fax Setup Wizard WindowsUninstall and reinstall the software Registration screen does not appear WindowsTo uninstall from a Windows computer, method Select Reinstall Fax setup troubleshootingTo uninstall from a Mac computer Double-click the Applications HP All-in-One Software folderSolution Fax test failedFax Hardware Test failed Phone Cord Connected to Correct Port on Fax test failed Fax Connected to Active Telephone Wall Jack test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Color graphics display always shows Phone Off Hook Fax Line Condition test failedUser Guide 125 HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes 128 Fax tones are recorded on my answering machine HP All-in-One cannot send faxes, but can receive faxesTo extend your phone cord Operational troubleshootingPaper troubleshooting Paper has jammed the optional two-sided printing accessoryPaper has jammed the HP All-in-One Ink cartridge troubleshooting Device updateDevice update Windows Zone HelpTo use device update Device update Mac134 HP warranty and support WarrantyWarranty upgrades HP product Duration of limited warranty Warranty informationBefore you call HP customer support Access your serial number and service IDCall in North America during warranty Call elsewhere in the worldGet support and other information from the Internet Support HP Quick Exchange Service Japan Prepare your HP All-in-One for shipmentReplace the ink cartridges in your HP All-in-One Remove the control panel faceplate 142 Pack your HP All-in-One 144 Technical information Paper specificationsSystem requirements Paper-tray capacitiesPaper sizes Type Size WeightPrint margin specifications Print specificationsFax specifications Copy specificationsScan specifications Memory card specificationsPower specifications Physical specificationsEnvironmental specifications Additional specificationsPaper use Material safety data sheetsPlastics Recycling programRegulatory model identification number Regulatory noticesFCC statement VCCI-2 Geräuschemission Declaration of conformity European Economic Area156 Index Symbols/NumericsFCC User Guide 159 Weee User Guide 161 162 Q5831-90157