HP 3100 115

Chapter 12

Troubleshooting

The color graphics display shows the wrong language

Solution You can change the language settings at any time from the Setup Menu. For more information, see Set your language and country/region.

The wrong measurements are showing in menus on the color graphics display

Solution You might have selected the incorrect country/region on your HP All- in-One. The country/region you select determines the paper sizes shown on the color graphics display.

To change the country/region, you must reset the language settings. You can change the language settings at any time from the Setup Menu. For more information, see Set your language and country/region.

I received a message on the color graphics display to align the printer

Solution Printer maintenance is required to ensure excellent print quality. For more information, see Align the printer.

I received a message on the color graphics display that the printer alignment failed

Cause The incorrect type of paper is loaded in the main tray, for example, colored paper, paper with text on it or certain recycled paper.

Solution Load unused plain white letter or A4 paper into the main tray, and then try the alignment again.

If the alignment fails again, you might have a defective sensor or ink cartridge. Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

112	HP Photosmart 3100 All-in-One series

Contents

Page User Guide Notice Safety information Contents Use the fax features Order supplies Maintain your HP Troubleshooting information HP warranty and support 1 HP All-in-Oneoverview The HP All-in-Oneat a glance The HP Photosmart 3100 All-in-Oneseries parts Page Control panel overview HP Photosmart 3100 All-in-Oneseries control panel features Color graphics display icons Color graphics display sleep mode Menu overview Photo Menu Proof Sheet Menu Copy Menu Scan To menu Fax Menu Setup Menu Select Function Menu Help Menu Text and symbols Enter text using the visual keyboard Enter text using the keypad on the control panel Use the HP Image Zone software To open the HP Image Zone software on a Windows computer HP Digital Imaging Monitor Start Programs All Programs Page 2 Find more information Sources of information Find more information Windows Get step-by-step instructions Use the onscreen Help Use the Help on a Windows computer Contents, Index, and Search tabs Contents Search ●Contents 3100, 3200, 3300 series Help Topics Found ●Search List Topics Title Location Use the Help on a Mac To access the HP Image Zone Help on a Mac Navigation panes 3100, 3200, 3300 series Help HP Image Zone Help HP Image Zone Help Center Topic Relevance Relevance Finish setting up your HP All-in One Set your preferences Set your language and country/region Set the date and time Adjust the volume Connection information Supported connection types Connect using a USB cable Connect using Bluetooth® Windows users Microsoft stack Widcomm stack To install and print using the Microsoft stack (Windows) Directly to the computer Use printer sharing (Windows) Use printer sharing (Mac) Fax setup Set up the HP All-in-Onefor faxing Choose the right fax setup for your home or office Select your fax setup case Other equipment Recommended fax services sharing your setup for parallel-type setup for serial-type Case A: Separate fax line (no voice calls received) Back view of the HP All-in-One To set up your HP All-in-Onewith a separate fax line Auto Answer Rings to Answer Case B: Set up your HP All-in-Onewith DSL To set up your HP All-in-Onewith DSL Case C: Set up your HP All-in-Onewith a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line To set up your HP All-in-Onewith a distinctive ring service Answer Ring Pattern Case E: Shared voice/fax line To set up your HP All-in-Onewith a shared voice/fax line automatically Case F: Shared voice/fax line with voice mail To set up your HP All-in-Onewith voice mail Case G: Fax line shared with computer modem (no voice calls received) To set up your HP All-in-Onewith a computer modem Case H: Shared voice/fax line with computer modem Example of a parallel splitter To set up your HP All-in-Oneto a computer with two phone ports Case I: Shared voice/fax line with answering machine To set up your HP All-in-Onewith a shared voice/fax line with answering machine Case J: Shared voice/fax line with computer modem and answering machine Page Page Case K: Shared voice/fax line with computer modem and voice mail Page Change settings on the HP All-in-Oneto receive faxes Test your fax setup Set the fax header Set up speed dialing Group Speed Dial Done Selecting 4 Load originals and load paper Load originals Load an original Load an oversized original Choose papers for printing and copying Recommended papers for printing and copying Papers to avoid Select an input tray Load paper Load full-sizepaper Load 10 x 15 cm (4 x 6 inch) photo paper Load postcards, Hagaki cards, or HP Panorama photo paper Load envelopes Load other types of paper Avoid paper jams 5 Use the photo and video features Insert a memory card Connect a digital camera Connect a storage device View photos and videos View photos and videos using the HP All-in-One View photos using your computer Select photos and videos Select individual photos and videos Select all photos and videos Select a range of photos and videos Select a single video frame Deselect photos and videos Edit photos Print photos and videos from the control panel Use the Easy Print Wizard Print selected photos and videos Print a cropped photo Print photos using a proof sheet Select Photos –1. All –2. Last –3. Custom Range Custom Range Set photo print options Save photos to your computer Share photos with friends and relatives Page 6 Use the copy features Make a copy Change the copy settings Preview your copy job Make a borderless copy of a photo Crop an original Stop copying 7 Print from your computer Print from a software application Change the print settings Windows users Mac users Stop a print job To stop a print job from the computer (Mac users) Applications:Utilities Show Jobs Delete 8 Use the scan features Scan an image Scan an original to a computer Scan an original to a memory card or storage device Stop scanning Share a scanned image with friends and relatives Send as an e-mailattachment Send using HP Instant Share Print a scanned image Edit a scanned image Edit a scanned photo or graphic Edit a scanned document Page 9 Use the fax features Send a fax Send a basic fax Send a fax manually from a phone Send a fax using monitor dialing Receive a fax Receive a fax manually Set up backup fax reception Reprint received faxes from memory Print reports Print fax confirmation reports Print fax error reports Stop faxing 10 Order supplies Order paper, transparency film, or other media Order ink cartridges Order accessories Order other supplies 11 Maintain your HP All-in-One Clean the HP All-in-One Clean the glass Clean the lid backing Clean the exterior Check the estimated ink levels Print a self-testreport Work with ink cartridges Replace the ink cartridges Tip Align the printer Clean the print head Clean the ink cartridge contacts Self-maintenancesounds 12 Troubleshooting information View the Readme file Setup troubleshooting Hardware setup troubleshooting Page Page Solution The HP All-in-Onedoes not print Software installation troubleshooting 7.The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) runs Scan Picture Scan Document Send a Fax When I insert the CD-ROMinto my computer’s CD-ROMdrive, nothing happens A red X appears on the USB connect prompt Retry I received a message that an unknown error has occurred Some of the buttons are missing in the HP Solution Center (Windows) The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) does not start To start the Fax Setup Wizard (Windows) To start the Fax Setup Utility (Mac) The registration screen does not appear (Windows) Page Fax setup troubleshooting 3100, 3200, 3300 series Troubleshooting The fax test failed The "Fax Hardware Test" failed Fax Setup Wizard Fax Hardware Test The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed Dial Tone Detection Test Dial Tone Detection The "Fax Line Condition" test failed Fax Line Condition Test Fax Line Condition The color graphics display always shows Phone Off Hook The HP All-in-Oneis having problems sending and receiving faxes Error Correction Mode The HP All-in-Oneis having problems sending a manual fax The HP All-in-Onecannot receive faxes, but can send faxes Page The HP All-in-Onecannot send faxes, but can receive faxes Fax tones are recorded on my answering machine The phone cord that came with my HP All-in-Oneis not long enough Operational troubleshooting Paper troubleshooting Ink cartridge troubleshooting Device update Device update (Windows) Device update (Mac) Page 13 HP warranty and support Warranty HP warranty and support Warranty information Before you call HP customer support Access your serial number and service ID Get support and other information from the Internet Call in North America during warranty Call elsewhere in the world warranty HP HP Quick Exchange Service (Japan) Prepare your HP All-in-Onefor shipment Remove the control panel faceplate Page Pack your HP All-in-One Page 14 Technical information System requirements Paper specifications Paper sizes Type Size Weight Print specifications Copy specifications Fax specifications Memory card specifications Scan specifications Physical specifications Power specifications Environmental specifications Additional specifications Environmental product stewardship program Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Regulatory notices FCC statement Notice to users in Japan Notice to users in Korea Declaration of conformity (European Economic Area) HP Photosmart 3100 All-in-Oneseries declaration of conformity Index