Color graphics display shows the wrong language | HP 3100 manual

Chapter 12

Troubleshooting

The color graphics display shows the wrong language

Solution You can change the language settings at any time from the Setup Menu. For more information, see Set your language and country/region.

The wrong measurements are showing in menus on the color graphics display

Solution You might have selected the incorrect country/region on your HP All- in-One. The country/region you select determines the paper sizes shown on the color graphics display.

To change the country/region, you must reset the language settings. You can change the language settings at any time from the Setup Menu. For more information, see Set your language and country/region.

I received a message on the color graphics display to align the printer

Solution Printer maintenance is required to ensure excellent print quality. For more information, see Align the printer.

I received a message on the color graphics display that the printer alignment failed

Cause The incorrect type of paper is loaded in the main tray, for example, colored paper, paper with text on it or certain recycled paper.

Solution Load unused plain white letter or A4 paper into the main tray, and then try the alignment again.

If the alignment fails again, you might have a defective sensor or ink cartridge. Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

112	HP Photosmart 3100 All-in-One series

Image 115

HP 3100 manual Color graphics display shows the wrong language

Contents

HP Photosmart 3100 All-in-One series User Guide Safety information Contents Use the fax features Label Description HP All-in-One overviewHP All-in-One at a glance HP Photosmart 3100 All-in-One series parts Lid Paper-width guide for the main tray Control panel overview HP Photosmart 3100 All-in-One series control panel featuresLabel Name and Description Color graphics display icons Icon Purpose Color graphics display sleep modeMenu overview Photo Menu Copy Menu Proof Sheet MenuScan To menu Help Menu Setup MenuFax Menu Select Function Menu Enter text using the visual keyboard Text and symbols To add a space Enter text using the keypad on the control panelTo enter text using the visual keyboard To enter text using the keypad on the control panel Use the HP Image Zone software To enter a space, pause, or symbol To open the HP Image Zone software on a Mac To open the HP Image Zone software on a Windows computer Overview User Guide Setup GuideFind more information Sources of information HP Image Zone Help Use the onscreen Help To access the HP Image Zone Help on a Windows computerUse the Help on a Windows computer Index Contents Display area Search Help toolbar Use the Help on a Mac Navigation panes To access the HP Image Zone Help on a Mac Back Help Center Search area Set your language and country/region Finish setting up your HP All-inOne Set your preferences Set the date and time Adjust the volumeTo set the date and time from the control panel Connection information Connect using a USB cableSupported connection types To change the rear port speed to Full Speed HP All-in-One Connect using BluetoothTo check the USB port speed on your computer Windows XP To check the USB port speed on your computer Mac OS To install and print using the Widcomm stack Windows To install and print using the Microsoft stack WindowsWindows users Mac users To install and print using Bluetooth MacUse printer sharing Windows Click View devices in range Use printer sharing Mac Fax setupTo enable printer sharing From the Services tab, click Printer Sharing Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxing Choose the right fax setup for your home or office Select your fax setup case Recommended fax setup for parallel-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for serial-type phone systems Back view of the HP All-in-One ServiceModem, and voice mail Case a Separate fax line no voice calls received Case B Set up your HP All-in-One with DSL To set up your HP All-in-One with a separate fax line To set up your HP All-in-One with DSL To set up your HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up your HP All-in-One with a shared voice/fax line To set up your HP All-in-One with voice mail To set up your HP All-in-One with a computer modem Example of a parallel splitter Case H Shared voice/fax line with computer modem Back view of the HP All-in-One Case I Shared voice/fax line with answering machine Finish setup Example of a parallel splitter Finish setup Example of a parallel splitter Back view of the HP All-in-One Set the answer mode Change settings on the HP All-in-One to receive faxesChange the answer ring pattern distinctive ringing To change the answer ring pattern from the control panel Test your fax setupSet the number of rings before answering Set the fax header To test your fax setup from the control panel Create individual speed dial entries Set up speed dialingCreate group speed dials Finish setup To load an original on the glass Load originals and load paperLoad originals Load an original Load an oversized original Choose papers for printing and copyingTo remove the lid HP does not recommend copying to the following papers Recommended papers for printing and copyingPapers to avoid HP does not recommend printing to the following papers Press Start Color or Start Black To select input trays without adjusting any other settingsSelect an input tray Load paper To load full-size paper Load full-size paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load 10 x 15 cm 4 x 6 inch photo paper Load postcards, Hagaki cards, or HP Panorama photo paper To load envelopes Load envelopes HP Premium Inkjet Transparency Film Load other types of paperHP Iron-On Transfers HP Inkjet Labels Avoid paper jamsHP Matte Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards Insert a memory card Use the photo and video features To insert a memory card Connect a digital camera Connect a storage device View photos and videos View photos and videos using the HP All-in-One Select individual photos and videos View photos using your computerCancel Select photos and videos To select a range of photos and videos Select all photos and videosSelect a range of photos and videos To select all photos and videos Deselect photos and videos Select a single video frameTo select a single video frame Print photos and videos from the control panel Edit photosUse the Easy Print Wizard Print a cropped photo Print selected photos and videosTo use the Easy Print Wizard To print a cropped photo Print photos using a proof sheetPrint a proof sheet Complete the proof sheet All Last Custom Range Save photos to your computer Set photo print optionsScan a proof sheet Share photos with friends and relatives Photos and videos Number of copies Copy Preview Use the copy featuresChange the copy settings Make a copy Preview your copy job To save the current settings as defaults for future jobsReduce/Enlarge Paper Size Paper Type Crop Tray Select To preview your copy from the control panel Make a borderless copy of a photoPress Start Black or Start Color Stop copying Crop an originalTo crop an image from the control panel Print from a software application Print from your computerTo print from a software application Windows Windows users Change the print settingsTo change the print settings for all future jobs To change the print settings for the current job To stop a print job from the HP All-in-One To change all other print settingsStop a print job Mac users To stop a print job from the computer Mac users Scan an image Use the scan featuresScan an original to a computer Print a scanned image Share a scanned image with friends and relatives Edit a scanned photo or graphic Edit a scanned imageEdit a scanned document Scan Press Start Black Use the fax featuresSend a fax Send a basic fax To send a fax manually from a phone Send a fax manually from a phoneIf you have another page to fax a. Press 1 to select Yes If you do not have another page to fax If you have another page to fax Send a fax using monitor dialing Receive a fax To send a fax using monitor dialing from the control panel Receive a fax manually Set up backup fax reception Reprint received faxes from memory To set backup fax reception from the control panel Print fax confirmation reports Print fax error reportsReceive faxes successfully. This is the default setting Print reports Stop faxing To cancel a number you are dialingTo stop faxing from the control panel Order supplies Ink cartridges Symbol HP reorder number Description Order accessoriesAccessory and HP model number Order other supplies Maintain your HP All-in-One Clean the HP All-in-OneClean the glass Clean the lid backing Check the estimated ink levels Clean the exterior Print a self-test report To check the ink levels from the Setup menu Replace the ink cartridges Work with ink cartridgesTo replace the ink cartridges Pull the ink cartridge toward you out of its slot To align the printer from the control panel Align the printer To clean the ink cartridge contacts Clean the print headClean the ink cartridge contacts To clean the print head from the control panel Self-maintenance sounds Additional troubleshooting topics in this User Guide Troubleshooting informationOther sources of information My HP All-in-One does not turn on Setup troubleshootingHardware setup troubleshooting View the Readme file User Guide 111 Color graphics display shows the wrong language HP All-in-One does not print Software installation troubleshooting Minimum system checks screen appears Windows Fax Setup Wizard Windows or Fax Setup Utility Mac runsTo start the installation from a Windows computer To start the installation from a Mac Red X appears on the USB connect prompt Received a message that an unknown error has occurred Registration screen does not appear Windows To start the Fax Setup Wizard WindowsTo start the Fax Setup Utility Mac Uninstall and reinstall the software To uninstall from a Windows computer, method Double-click the Applications HP All-in-One Software folder Fax setup troubleshootingSelect Reinstall To uninstall from a Mac computer Fax test failed SolutionFax Hardware Test failed Phone Cord Connected to Correct Port on Fax test failed Fax Connected to Active Telephone Wall Jack test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Color graphics display always shows Phone Off Hook Fax Line Condition test failed User Guide 125 HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes 128 Fax tones are recorded on my answering machine HP All-in-One cannot send faxes, but can receive faxes To extend your phone cord Operational troubleshooting Paper has jammed the optional two-sided printing accessory Paper troubleshootingPaper has jammed the HP All-in-One Zone Help Device updateInk cartridge troubleshooting Device update Windows To use device update Device update Mac 134 Warranty HP warranty and supportWarranty upgrades HP product Duration of limited warranty Warranty information Before you call HP customer support Access your serial number and service ID Call elsewhere in the world Call in North America during warrantyGet support and other information from the Internet Support Prepare your HP All-in-One for shipment HP Quick Exchange Service JapanReplace the ink cartridges in your HP All-in-One Remove the control panel faceplate 142 Pack your HP All-in-One 144 Paper-tray capacities Paper specificationsTechnical information System requirements Paper sizes Type Size Weight Print margin specifications Print specifications Fax specifications Copy specifications Scan specifications Memory card specifications Additional specifications Physical specificationsPower specifications Environmental specifications Recycling program Material safety data sheetsPaper use Plastics Regulatory model identification number Regulatory notices FCC statement VCCI-2 Geräuschemission Declaration of conformity European Economic Area 156 Index Symbols/Numerics FCC User Guide 159 Weee User Guide 161 162 Q5831-90157