HP 3100 manual Paper troubleshooting, Paper has jammed the HP All-in-One

Paper troubleshooting

To help avoid paper jams, only use paper types that are recommended for your HP All- in-One. For a list of recommended papers, see the onscreen HP Image Zone Help, or go to www.hp.com/support.

Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input tray. For more information, see Avoid paper jams.

Paper has jammed the HP All-in-One

Solution If paper becomes jammed in your device, follow these instructions to clear the paper jam.

1.Press in the tab on the rear clean-out door to remove the door.

Caution Clearing a paper jam from the top of the HP All-in-One can damage the print mechanism. Whenever possible, access and clear paper jams through the rear clean-out door.

2.Gently pull the paper out of the rollers.

Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.

3.Replace the rear clean-out door. Gently push the door forward until it snaps into place.

4.Press OK to continue the current job.

Note If the paper is still jammed, see the onscreen Troubleshooting Help that came with your HP Image Zone software.

Paper has jammed the optional two-sided printing accessory

Solution You might need to remove the two-sided printing accessory. For more information, see the printed guide that came with your two-sided printing accessory.

Note If you turned the HP All-in-One off before clearing the paper jam, turn it back on, and then restart your printing or copying job.

Troubleshooting

User Guide 131