Troubleshooting

Chapter 12

A reinstall can take from 20 to 40 minutes. There are three methods to uninstall the software on a Windows computer, and one method to uninstall on a Mac.

To uninstall from a Windows computer, method 1

1.Disconnect your HP All-in-One from your computer. Do not connect the HP All-in- One to your computer until after you have reinstalled the software.

2.Press the On button to turn off the HP All-in-One.

3.On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart All-in-One 3100 series, Uninstall.

4.Follow the onscreen instructions.

5.If you are asked whether you would like to remove shared files, click No.

Other programs that use these files might not work properly if the files are deleted.

6.Restart your computer.

Note It is important that you disconnect your HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

7.To reinstall the software, insert the HP All-in-One CD-ROM into the CD-ROM drive on your computer, and follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP All-in-One.

8.After the software is installed, connect the HP All-in-One to your computer.

9.Press the On button to turn the HP All-in-One on.

After connecting and turning on your HP All-in-One, you might have to wait several minutes for all of the Plug and Play events to complete.

10.Follow the onscreen instructions.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture, Scan Document, and Send a Fax), the software has been properly installed.

To uninstall from a Windows computer, method 2

Note Use this method if Uninstall is not available in the Windows Start menu.

1.On the Windows taskbar, click Start, Settings, Control Panel.

2.Double-clickAdd/Remove Programs.

3.Select HP All-in-One & Officejet 4.0, and then click Change/Remove. Follow the onscreen instructions.

4.Disconnect your HP All-in-One from your computer.

5.Restart your computer.

Note It is important that you disconnect your HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

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HP Photosmart 3100 All-in-One series