Troubleshooting
Chapter 12
A reinstall can take from 20 to 40 minutes. There are three methods to uninstall the software on a Windows computer, and one method to uninstall on a Mac.
To uninstall from a Windows computer, method 1
1.Disconnect your HP
2.Press the On button to turn off the HP
3.On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart
4.Follow the onscreen instructions.
5.If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
6.Restart your computer.
Note It is important that you disconnect your HP
7.To reinstall the software, insert the HP
8.After the software is installed, connect the HP
9.Press the On button to turn the HP
After connecting and turning on your HP
10.Follow the onscreen instructions.
When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.
To verify that the software is properly installed,
To uninstall from a Windows computer, method 2
Note Use this method if Uninstall is not available in the Windows Start menu.
1.On the Windows taskbar, click Start, Settings, Control Panel.
2.
3.Select HP
4.Disconnect your HP
5.Restart your computer.
Note It is important that you disconnect your HP
118 | HP Photosmart 3100 |