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HP 4500 - G510a manual Phone support period, Telephone support numbers

Models: 4500 - G510a

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Page 76

Chapter 7

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, HP All-in- One was moved, etc.)?

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free.

72 Solve a problem

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HP 4500 - G510a manual Phone support period, Telephone support numbers

Contents

Officejet Page HP Officejet 4500 G510 All-in- One series Safety information AccessibilityCopyright information Hewlett-Packard Company noticesContents Copy ScanFax Solve a problem Work with ink cartridgesFax test failed Technical information HP supplies and accessories Network setup some models only Additional fax setupDevice management tools Errors Windows Accessibility Get startedVisual MobilityUnderstand the device parts Eco-TipsFront view Printing supplies area Back viewOverview of buttons and lights Use the product control panelLabel Name and Description Select the mode Change product settingsTo select a different mode To change settings for a mode Change product settingsError messages Types of messagesCritical error messages Finding the device model numberSelect print media Recommended papers for printing and copyingRecommended papers for photo printing HP Photo Value PacksHP Advanced Photo Paper Tips for selecting and using mediaHP Everyday Photo Paper Load an original in the automatic document feeder ADF Load an original on the scanner glassTo load an original on the scanner glass Load media To load an original in the document feeder trayTo load media To clean the scanner glass Clean the scanner glassMaintain the device Clean the automatic document feeder ADF Some models only Clean the exteriorTo clean the rollers or separator pad Maintain the device Turn off the device Print documents PrintPrint documents Windows Print documents Mac OS Print brochuresPrint brochures Windows Print on envelopes Print brochures Mac OSPrint on envelopes Windows Quality Normal or BestPrint on envelopes Mac OS Print a WebPrint a Web page Windows Print a Web page Mac OS Print photosPrint photos on photo paper Windows Print photos on photo paper Mac OS Quality Best or Maximum dpiPrint on special and custom-sized paper Print on special or custom-sized paper WindowsSet up custom sizes Mac OS Print borderless documentsPrint on special or custom-sized paper Mac OS Choose Manage Custom Sizes in the Paper Size pop-up menuPrint borderless documents Windows Print borderless documents Mac OSPerform two-sided printing Windows Two-sided printing duplexingPerform two-sided printing Mac OS Scan Scan an originalScan an original from the product control panel To scan from the product control panelChapter Change copy settings CopyCopy documents To copy documentsTo change copy settings for a single job To save the current settings as defaults for future jobsSend a fax FaxSend a basic fax To send a basic fax from the device control panel Send a fax manually from a phoneTo send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send laterTo send a fax from memory To schedule a fax from the device control panelSend a fax in Error Correction Mode To cancel a scheduled faxTo send a fax to multiple recipients using group speed dial Send a fax to multiple recipientsReceive a fax To change the ECM setting from the control panelReceive a fax manually On Error Only Off Set up backup faxTo receive a fax manually To set backup fax from the device control panel Reprint received faxes from memoryPoll to receive a fax To reprint faxes in memory from the device control panelSet the paper size for received faxes Forward faxes to another numberTo forward faxes from the device control panel Block junk fax numbers Set automatic reduction for incoming faxesTo set automatic reduction from the device control panel Add numbers to the junk fax list To manually enter a number to blockTo remove numbers from the list of junk fax numbers If you are done, press No Print a Junk Fax ReportReceive faxes to your computer Fax to PC and Fax to Mac Change fax settings Configure the fax header Set the answer mode Auto answerSet the number of rings before answering To set or change the fax headerSet the fax error correction mode Change the answer ring pattern for distinctive ringSet the redial options Set the dial typeSet the fax speed Set the fax sound volume To set the fax sound volume via the device control panelFax speed setting Fast Medium Slow Fax over Internet Protocol FoIPUse reports To enable fax confirmationPrint fax confirmation reports Print fax error reports Print and view the fax logClear the fax log Print the details of the last fax transactionPrint a Caller ID History Report Work with ink cartridges Information about ink cartridgesCheck the estimated ink levels Related topicsHandle the ink cartridges Replace the ink cartridgesTo replace the ink cartridges Chapter Replace the ink cartridges Store printing supplies Advanced ink cartridge maintainanceAlign the ink cartridges To align the cartridges from the product control panelAdvanced ink cartridge maintainance To align the ink cartridges from the HP software Clean the ink cartridgesClick Align the ink cartridges Mac OS To clean the ink cartridges from the product control panel To clean the ink cartridges from the HP softwareIf you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Phone support period Telephone support numbers$UJHQWLQD $XVWUDOLD Troubleshooting topics General troubleshooting tips and resourcesAfter the phone support period Solve printing problems Error message appears on control-panel displayDevice shuts down unexpectedly Alignment failsDevice takes a long time to print Blank or partial page printedPlacement of the text or graphics is wrong Something on the page is missing or incorrectSolution 1 Use genuine HP cartridges Solution 2 Check the paperPoor print quality and unexpected printouts Device prints half a page, then ejects the paperSolution 3 Wait a short period of time if possible Solution 4 Check the print settingsCheck the print quality settings Check the Print in Grayscale settingMac OS Print Quality Diagnostic Report Example Ink Level Black is low replace. Tri-color is OKRagged or irregularly streaked or faded bars Regular white streaks in the bars Bar colors are not uniformExamples of bad large-font text Chapter Lines are jagged Solve a problem To evaluate the Diagnostic Self-Test ReportExample of bad black bar The black bar is ragged at one end Solution 7 Clean the ink cartridges Solution 8 Align the ink cartridgesBlack Text Alignment pattern Lines are jaggedClean the ink cartridge contacts Solution 9 Replace the problem ink cartridgeSolution 10 Service the product To clean the ink cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzles Solve paper-feed problemsMedia is not supported for the printer or tray Media is not picked up from a tray Media is not coming out correctlyPages are skewing Multiple pages are being picked upNo copy came out Solve copy problemsCopies are blank Documents are missing or faded Size is reducedCopy quality is poor Copy defects are apparentSolve scan problems Paper mismatchScan takes too long Scanner did nothingCheck the software Text cannot be edited Part of the document did not scan or text is missingCheck the originals Error messages appear Scanned image quality is poorSolve fax problems Scan defects are apparentTake steps to improve the scan quality Blank pagesFax Hardware Test failed Solution Fax test failedChapter Phone Cord Connected to Correct Port on Fax test failed Back view of the deviceDial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off HookSolve fax problems 107 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Chapter Fax tones are recorded on my answering machine Solution Device cannot send faxes, but can receive faxes SolutionPhone cord that came with my device is not long enough Color faxes do not print To extend your phone cordComputer cannot receive faxes Fax to PC and Fax to Mac Solve wired Ethernet network problems some models only General network troubleshootingBasic wireless troubleshooting Solve wireless problems some models onlyAdvanced wireless troubleshooting To check a wireless connection Make sure the HP device is on the network Make sure that the HP device is connected to your networkNetwork Status To access the EWS Check to see if you can access the embedded Web server EWSMake sure the HP device is online and ready Mac OS Configure your firewall to work with HP devices Add hardware addresses to a wireless access point WAPAdvanced firewall information Incoming UDP ports 137, 138, 161Ports are used for the following functions Printing TCP port Photo card uploadSolve device management problems Embedded Web server cannot be openedTroubleshoot installation issues Hardware installation suggestionsEWS is only available in English Check the device IP addressSoftware installation suggestions Verify installation preliminariesCheck the computer system Check the device to ensure the followingUnderstand the Printer Status Report and Self-Test Report Printer Status ReportSelf-Test Report Understand the network configuration page some models only Network ConfigurationClear paper jams Clear jamsTo clear a paper jam from the rear door Avoid paper jams Clear jams 129 Warranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Device specifications Physical specificationsProduct features and capacities Processor and memory specificationsNetwork protocol specifications Some models only System requirementsMedia specifications Embedded Web server specifications some models onlyUnderstand supported sizes Media size Envelopes Main trayCards Photo mediaTray Type Weight Capacity Understand supported media types and weightsOther media Main tray Set minimum margins Media Left Right Top Bottom MarginPrint resolution Print specificationsCopy specifications Guidelines for two-sided duplex printingFax specifications Photo dpi Very Fine dpi Standard dpiScan specifications Acoustic emission specificationOperating environment Electrical requirementsRegulatory information FCC statement Vcci Class B compliance statement for users in JapanLED indicator statement Noise emission statement for GermanyRegulatory information 145 Appendix a Australia wired fax statement Regulatory information for wireless productsExposure to radio frequency radiation European Union regulatory notice Regulatory model numberDeclaration of conformity Declaration of ConformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Third-party licenses HP Officejet 4500 DesktopSHA2 Zlib HP Officejet Expat OpenSSL Third-party licenses 161 Appendix a Third-party licenses 163 Zlib HP Officejet 4500 Wireless Expat Third-party licenses 167 Appendix a Third-party licenses 169 SHA2 Third-party licenses 171 HP supplies and accessories Order printing supplies onlineSupplies Supported ink cartridgesHP media Additional fax setup Set up faxing parallel phone systemsChoose the correct fax setup for your home or office USAOther equipment or services sharing your fax line DSL PBXCase a Separate fax line no voice calls received To set up the device with a separate fax lineDistinct Voice Computer Case B Set up the device with DSL To set up the device with DSLCase D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax lineTo set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modemExample of a parallel splitter Back view of the productPage Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Answering machine Example of a parallel splitter Page Appendix C Obtain a DSL/ADSL filter from your DSL/ADSL provider Example of a parallel splitter Serial-type fax setup Test fax setup To test fax setup via the device control panelNetwork setup some models only Change basic network settingsChange advanced network settings View and print network settingsTo Change IP settings To View IP settingsSet link speed Understand 802.11 wireless network settings Communication modeDevice control panel Network name SsidSecurity settings Data encryptionTo set up wireless communication using the installer Mac OS MethodTo turn off wireless communication To print a wireless testReset wireless settings Change the connection methodUninstall and reinstall the software Guidelines for ensuring wireless network securityGuidelines for reducing interference on a wireless network To add hardware addresses to a WAPTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Use the HP Solution Center Windows Device management toolsToolbox Windows HP Utility Mac OSEmbedded Web server some models only Open the HP UtilityTo open the embedded Web server To open the HP UtilityPage Errors Windows Fax Memory FullDevice Disconnected Ink AlertCartridge Problem Solution 1 Install the ink cartridges correctlyPage Cartridge cradle cannot move Paper MismatchPaper Jam General printer error Printer is out of paperPrinter Offline Printer PausedAlign cartridge Symbols/Numerics IndexPage Page OCR Page Twain Page 222 Page Podręcznik użytkownika