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HP 4500 - G510a manual Self-Test Report, To evaluate the Diagnostic

Models: 4500 - G510a

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Self-Test Report

Follow these steps to print, and then evaluate a Diagnostic report.

1.Load regular, white, letter-size or A4 paper.

2.On the product control panel, press (Setup), select Print Report, select Self- Test, and then press OK.

To evaluate the Diagnostic Page:

1.Look at the color bars in the middle of the page. There should be three color bars and a black bar. All the bars should have sharp edges. They should be solid (not streaked with white or other colors). They should be uniform in color throughout.

Poor print quality and unexpected printouts

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Image 91

HP 4500 - G510a manual Self-Test Report, To evaluate the Diagnostic

Contents

Officejet Page HP Officejet 4500 G510 All-in- One series Hewlett-Packard Company notices Safety informationAccessibility Copyright informationContents Copy ScanFax Work with ink cartridges Solve a problemFax test failed Technical information HP supplies and accessories Network setup some models only Additional fax setupDevice management tools Errors Windows Mobility AccessibilityGet started VisualUnderstand the device parts Eco-TipsFront view Back view Printing supplies areaOverview of buttons and lights Use the product control panelLabel Name and Description Select the mode Change product settingsTo select a different mode Types of messages To change settings for a modeChange product settings Error messagesRecommended papers for printing and copying Critical error messagesFinding the device model number Select print mediaHP Photo Value Packs Recommended papers for photo printingHP Advanced Photo Paper Tips for selecting and using mediaHP Everyday Photo Paper Load an original in the automatic document feeder ADF Load an original on the scanner glassTo load an original on the scanner glass To load an original in the document feeder tray Load mediaTo load media To clean the scanner glass Clean the scanner glassMaintain the device Clean the automatic document feeder ADF Some models only Clean the exteriorTo clean the rollers or separator pad Maintain the device Turn off the device Print documents PrintPrint documents Windows Print documents Mac OS Print brochuresPrint brochures Windows Quality Normal or Best Print on envelopesPrint brochures Mac OS Print on envelopes WindowsPrint on envelopes Mac OS Print a WebPrint a Web page Windows Print a Web page Mac OS Print photosPrint photos on photo paper Windows Quality Best or Maximum dpi Print photos on photo paper Mac OSPrint on special or custom-sized paper Windows Print on special and custom-sized paperChoose Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint borderless documents Print on special or custom-sized paper Mac OSPrint borderless documents Mac OS Print borderless documents WindowsPerform two-sided printing Windows Two-sided printing duplexingPerform two-sided printing Mac OS To scan from the product control panel ScanScan an original Scan an original from the product control panelChapter To copy documents Change copy settingsCopy Copy documentsTo save the current settings as defaults for future jobs To change copy settings for a single jobSend a fax FaxSend a basic fax To send a basic fax from the device control panel Send a fax manually from a phoneTo send a fax manually from an extension phone Send a fax using monitor dialing To schedule a fax from the device control panel Send a fax from memorySchedule a fax to send later To send a fax from memorySend a fax to multiple recipients Send a fax in Error Correction ModeTo cancel a scheduled fax To send a fax to multiple recipients using group speed dialReceive a fax To change the ECM setting from the control panelReceive a fax manually On Error Only Off Set up backup faxTo receive a fax manually To reprint faxes in memory from the device control panel To set backup fax from the device control panelReprint received faxes from memory Poll to receive a faxSet the paper size for received faxes Forward faxes to another numberTo forward faxes from the device control panel Block junk fax numbers Set automatic reduction for incoming faxesTo set automatic reduction from the device control panel If you are done, press No Print a Junk Fax Report Add numbers to the junk fax listTo manually enter a number to block To remove numbers from the list of junk fax numbersReceive faxes to your computer Fax to PC and Fax to Mac Change fax settings To set or change the fax header Configure the fax headerSet the answer mode Auto answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring Set the fax error correction modeSet the redial options Set the dial typeSet the fax speed Fax over Internet Protocol FoIP Set the fax sound volumeTo set the fax sound volume via the device control panel Fax speed setting Fast Medium SlowUse reports To enable fax confirmationPrint fax confirmation reports Print and view the fax log Print fax error reportsPrint the details of the last fax transaction Clear the fax logPrint a Caller ID History Report Information about ink cartridges Work with ink cartridgesRelated topics Check the estimated ink levelsReplace the ink cartridges Handle the ink cartridgesTo replace the ink cartridges Chapter Replace the ink cartridges To align the cartridges from the product control panel Store printing suppliesAdvanced ink cartridge maintainance Align the ink cartridgesAdvanced ink cartridge maintainance To align the ink cartridges from the HP software Clean the ink cartridgesClick Align the ink cartridges Mac OS To clean the ink cartridges from the HP software To clean the ink cartridges from the product control panelIf you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Telephone support numbers Phone support period$UJHQWLQD $XVWUDOLD Troubleshooting topics General troubleshooting tips and resourcesAfter the phone support period Alignment fails Solve printing problemsError message appears on control-panel display Device shuts down unexpectedlyBlank or partial page printed Device takes a long time to printSomething on the page is missing or incorrect Placement of the text or graphics is wrongDevice prints half a page, then ejects the paper Solution 1 Use genuine HP cartridgesSolution 2 Check the paper Poor print quality and unexpected printoutsSolution 4 Check the print settings Solution 3 Wait a short period of time if possibleCheck the Print in Grayscale setting Check the print quality settingsMac OS Example Ink Level Black is low replace. Tri-color is OK Print Quality Diagnostic ReportRagged or irregularly streaked or faded bars Bar colors are not uniform Regular white streaks in the barsExamples of bad large-font text Chapter Lines are jagged Solve a problem Self-Test Report To evaluate the DiagnosticExample of bad black bar The black bar is ragged at one end Alignment pattern Lines are jagged Solution 7 Clean the ink cartridgesSolution 8 Align the ink cartridges Black TextTo clean the ink cartridge contacts Clean the ink cartridge contactsSolution 9 Replace the problem ink cartridge Solution 10 Service the productClean the area around the ink nozzles To clean the area around the ink nozzles Solve paper-feed problemsMedia is not supported for the printer or tray Multiple pages are being picked up Media is not picked up from a trayMedia is not coming out correctly Pages are skewingNo copy came out Solve copy problemsCopies are blank Copy defects are apparent Documents are missing or fadedSize is reduced Copy quality is poorPaper mismatch Solve scan problemsScan takes too long Scanner did nothingCheck the software Text cannot be edited Part of the document did not scan or text is missingCheck the originals Scanned image quality is poor Error messages appearBlank pages Solve fax problemsScan defects are apparent Take steps to improve the scan qualityFax test failed Fax Hardware Test failed SolutionChapter Back view of the device Phone Cord Connected to Correct Port on Fax test failedDial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxesSolve fax problems 107 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Chapter Fax tones are recorded on my answering machine Solution Device cannot send faxes, but can receive faxes SolutionPhone cord that came with my device is not long enough Color faxes do not print To extend your phone cordComputer cannot receive faxes Fax to PC and Fax to Mac General network troubleshooting Solve wired Ethernet network problems some models onlyBasic wireless troubleshooting Solve wireless problems some models onlyAdvanced wireless troubleshooting To check a wireless connection Make sure the HP device is on the network Make sure that the HP device is connected to your networkNetwork Status To access the EWS Check to see if you can access the embedded Web server EWSMake sure the HP device is online and ready Mac OS Add hardware addresses to a wireless access point WAP Configure your firewall to work with HP devicesTCP port Photo card upload Advanced firewall informationIncoming UDP ports 137, 138, 161 Ports are used for the following functions PrintingEmbedded Web server cannot be opened Solve device management problemsCheck the device IP address Troubleshoot installation issuesHardware installation suggestions EWS is only available in EnglishCheck the device to ensure the following Software installation suggestionsVerify installation preliminaries Check the computer systemPrinter Status Report Understand the Printer Status Report and Self-Test ReportSelf-Test Report Network Configuration Understand the network configuration page some models onlyClear paper jams Clear jamsTo clear a paper jam from the rear door Avoid paper jams Clear jams 129 Technical information Warranty informationHP product Duration of limited warranty Hewlett-Packard limited warranty statementInk cartridge warranty information Processor and memory specifications Device specificationsPhysical specifications Product features and capacitiesSystem requirements Network protocol specifications Some models onlyMedia specifications Embedded Web server specifications some models onlyUnderstand supported sizes Photo media Media sizeEnvelopes Main tray CardsTray Type Weight Capacity Understand supported media types and weightsOther media Main tray Media Left Right Top Bottom Margin Set minimum marginsGuidelines for two-sided duplex printing Print resolutionPrint specifications Copy specificationsPhoto dpi Very Fine dpi Standard dpi Fax specificationsElectrical requirements Scan specificationsAcoustic emission specification Operating environmentRegulatory information Vcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany LED indicator statementRegulatory information 145 Appendix a Regulatory information for wireless products Australia wired fax statementExposure to radio frequency radiation Regulatory model number European Union regulatory noticeDeclaration of Conformity Declaration of conformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses HP Officejet 4500 Desktop Third-party licensesSHA2 Zlib HP Officejet Expat OpenSSL Third-party licenses 161 Appendix a Third-party licenses 163 Zlib HP Officejet 4500 Wireless Expat Third-party licenses 167 Appendix a Third-party licenses 169 SHA2 Third-party licenses 171 Supported ink cartridges HP supplies and accessoriesOrder printing supplies online SuppliesHP media Set up faxing parallel phone systems Additional fax setupUSA Choose the correct fax setup for your home or officeDSL PBX Other equipment or services sharing your fax lineCase a Separate fax line no voice calls received To set up the device with a separate fax lineDistinct Voice Computer To set up the device with DSL Case B Set up the device with DSLCase D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the device with a shared voice/fax lineTo set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modemTo set up the device with a computer DSL/ADSL modem Set up the device with a computer DSL/ADSL modemBack view of the product Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitterPage Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Answering machine Example of a parallel splitter Page Appendix C Obtain a DSL/ADSL filter from your DSL/ADSL provider Example of a parallel splitter Serial-type fax setup To test fax setup via the device control panel Test fax setupView and print network settings Network setup some models onlyChange basic network settings Change advanced network settingsTo Change IP settings To View IP settingsSet link speed Network name Ssid Understand 802.11 wireless network settingsCommunication mode Device control panelData encryption Security settingsMethod To set up wireless communication using the installer Mac OSChange the connection method To turn off wireless communicationTo print a wireless test Reset wireless settingsTo add hardware addresses to a WAP Uninstall and reinstall the softwareGuidelines for ensuring wireless network security Guidelines for reducing interference on a wireless networkTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method HP Utility Mac OS Use the HP Solution Center WindowsDevice management tools Toolbox WindowsTo open the HP Utility Embedded Web server some models onlyOpen the HP Utility To open the embedded Web serverPage Ink Alert Errors WindowsFax Memory Full Device DisconnectedSolution 1 Install the ink cartridges correctly Cartridge ProblemPage Cartridge cradle cannot move Paper MismatchPaper Jam Printer Paused General printer errorPrinter is out of paper Printer OfflineAlign cartridge Index Symbols/NumericsPage Page OCR Page Twain Page 222 Page Podręcznik użytkownika