Network Configuration | HP 4500 - G510a manual

Chapter 7

Understand the network configuration page (some models only)

If the device is connected to a network, you can print a network configuration page to view the network settings for the device. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling.

Network Configuration Page

1.General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded Web server.

2.802.3 Wired: Shows information about the active wired network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the device.

3.802.11 Wireless: Shows information about the active wireless network connection, such as the IP address, the communication mode, the network name, authentication type, and signal strength.

4.mDNS: Shows information about the active Multicast Domain Name System (mDNS) connection. mDNS services are typically used on small networks for IP address and name resolution (through UDP port 5353) where a conventional DNS server is not used.

5.SLP: Shows information about the current Service Location Protocol (SLP) connection. SLP is used by network management applications for device management. The device supports SNMPv1 protocol on IP networks.

To print the network configuration page from the device control panel

Press the Setup button, select Print Report, select Network Config, and then press OK.

126 Solve a problem

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HP 4500 - G510a manual Understand the network configuration page some models only, Network Configuration

Contents

Officejet Page HP Officejet 4500 G510 All-in- One series Copyright information Safety informationAccessibility Hewlett-Packard Company notices Contents Copy ScanFax Solve a problem Work with ink cartridges Fax test failed Technical information HP supplies and accessories Network setup some models only Additional fax setupDevice management tools Errors Windows Visual AccessibilityGet started Mobility Understand the device parts Eco-TipsFront view Printing supplies area Back view Overview of buttons and lights Use the product control panelLabel Name and Description Select the mode Change product settingsTo select a different mode Error messages To change settings for a modeChange product settings Types of messages Select print media Critical error messagesFinding the device model number Recommended papers for printing and copying Recommended papers for photo printing HP Photo Value Packs HP Advanced Photo Paper Tips for selecting and using mediaHP Everyday Photo Paper Load an original in the automatic document feeder ADF Load an original on the scanner glassTo load an original on the scanner glass Load media To load an original in the document feeder tray To load media To clean the scanner glass Clean the scanner glassMaintain the device Clean the automatic document feeder ADF Some models only Clean the exteriorTo clean the rollers or separator pad Maintain the device Turn off the device Print documents PrintPrint documents Windows Print documents Mac OS Print brochuresPrint brochures Windows Print on envelopes Windows Print on envelopesPrint brochures Mac OS Quality Normal or Best Print on envelopes Mac OS Print a WebPrint a Web page Windows Print a Web page Mac OS Print photosPrint photos on photo paper Windows Print photos on photo paper Mac OS Quality Best or Maximum dpi Print on special and custom-sized paper Print on special or custom-sized paper Windows Print on special or custom-sized paper Mac OS Set up custom sizes Mac OSPrint borderless documents Choose Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Windows Print borderless documents Mac OS Perform two-sided printing Windows Two-sided printing duplexingPerform two-sided printing Mac OS Scan an original from the product control panel ScanScan an original To scan from the product control panel Chapter Copy documents Change copy settingsCopy To copy documents To change copy settings for a single job To save the current settings as defaults for future jobs Send a fax FaxSend a basic fax To send a basic fax from the device control panel Send a fax manually from a phoneTo send a fax manually from an extension phone Send a fax using monitor dialing To send a fax from memory Send a fax from memorySchedule a fax to send later To schedule a fax from the device control panel To send a fax to multiple recipients using group speed dial Send a fax in Error Correction ModeTo cancel a scheduled fax Send a fax to multiple recipients Receive a fax To change the ECM setting from the control panelReceive a fax manually On Error Only Off Set up backup faxTo receive a fax manually Poll to receive a fax To set backup fax from the device control panelReprint received faxes from memory To reprint faxes in memory from the device control panel Set the paper size for received faxes Forward faxes to another numberTo forward faxes from the device control panel Block junk fax numbers Set automatic reduction for incoming faxesTo set automatic reduction from the device control panel To remove numbers from the list of junk fax numbers Add numbers to the junk fax listTo manually enter a number to block If you are done, press No Print a Junk Fax Report Receive faxes to your computer Fax to PC and Fax to Mac Change fax settings Set the number of rings before answering Configure the fax headerSet the answer mode Auto answer To set or change the fax header Set the fax error correction mode Change the answer ring pattern for distinctive ring Set the redial options Set the dial typeSet the fax speed Fax speed setting Fast Medium Slow Set the fax sound volumeTo set the fax sound volume via the device control panel Fax over Internet Protocol FoIP Use reports To enable fax confirmationPrint fax confirmation reports Print fax error reports Print and view the fax log Clear the fax log Print the details of the last fax transaction Print a Caller ID History Report Work with ink cartridges Information about ink cartridges Check the estimated ink levels Related topics Handle the ink cartridges Replace the ink cartridges To replace the ink cartridges Chapter Replace the ink cartridges Align the ink cartridges Store printing suppliesAdvanced ink cartridge maintainance To align the cartridges from the product control panel Advanced ink cartridge maintainance To align the ink cartridges from the HP software Clean the ink cartridgesClick Align the ink cartridges Mac OS To clean the ink cartridges from the product control panel To clean the ink cartridges from the HP software If you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Phone support period Telephone support numbers $UJHQWLQD $XVWUDOLD Troubleshooting topics General troubleshooting tips and resourcesAfter the phone support period Device shuts down unexpectedly Solve printing problemsError message appears on control-panel display Alignment fails Device takes a long time to print Blank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrect Poor print quality and unexpected printouts Solution 1 Use genuine HP cartridgesSolution 2 Check the paper Device prints half a page, then ejects the paper Solution 3 Wait a short period of time if possible Solution 4 Check the print settings Check the print quality settings Check the Print in Grayscale setting Mac OS Print Quality Diagnostic Report Example Ink Level Black is low replace. Tri-color is OK Ragged or irregularly streaked or faded bars Regular white streaks in the bars Bar colors are not uniform Examples of bad large-font text Chapter Lines are jagged Solve a problem To evaluate the Diagnostic Self-Test Report Example of bad black bar The black bar is ragged at one end Black Text Solution 7 Clean the ink cartridgesSolution 8 Align the ink cartridges Alignment pattern Lines are jagged Solution 10 Service the product Clean the ink cartridge contactsSolution 9 Replace the problem ink cartridge To clean the ink cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Solve paper-feed problemsMedia is not supported for the printer or tray Pages are skewing Media is not picked up from a trayMedia is not coming out correctly Multiple pages are being picked up No copy came out Solve copy problemsCopies are blank Copy quality is poor Documents are missing or fadedSize is reduced Copy defects are apparent Solve scan problems Paper mismatch Scan takes too long Scanner did nothingCheck the software Text cannot be edited Part of the document did not scan or text is missingCheck the originals Error messages appear Scanned image quality is poor Take steps to improve the scan quality Solve fax problemsScan defects are apparent Blank pages Fax Hardware Test failed Solution Fax test failed Chapter Phone Cord Connected to Correct Port on Fax test failed Back view of the device Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off Hook Solve fax problems 107 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Chapter Fax tones are recorded on my answering machine Solution Device cannot send faxes, but can receive faxes SolutionPhone cord that came with my device is not long enough Color faxes do not print To extend your phone cordComputer cannot receive faxes Fax to PC and Fax to Mac Solve wired Ethernet network problems some models only General network troubleshooting Basic wireless troubleshooting Solve wireless problems some models onlyAdvanced wireless troubleshooting To check a wireless connection Make sure the HP device is on the network Make sure that the HP device is connected to your networkNetwork Status To access the EWS Check to see if you can access the embedded Web server EWSMake sure the HP device is online and ready Mac OS Configure your firewall to work with HP devices Add hardware addresses to a wireless access point WAP Ports are used for the following functions Printing Advanced firewall informationIncoming UDP ports 137, 138, 161 TCP port Photo card upload Solve device management problems Embedded Web server cannot be opened EWS is only available in English Troubleshoot installation issuesHardware installation suggestions Check the device IP address Check the computer system Software installation suggestionsVerify installation preliminaries Check the device to ensure the following Understand the Printer Status Report and Self-Test Report Printer Status Report Self-Test Report Understand the network configuration page some models only Network Configuration Clear paper jams Clear jamsTo clear a paper jam from the rear door Avoid paper jams Clear jams 129 Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Product features and capacities Device specificationsPhysical specifications Processor and memory specifications Network protocol specifications Some models only System requirements Media specifications Embedded Web server specifications some models onlyUnderstand supported sizes Cards Media sizeEnvelopes Main tray Photo media Tray Type Weight Capacity Understand supported media types and weightsOther media Main tray Set minimum margins Media Left Right Top Bottom Margin Copy specifications Print resolutionPrint specifications Guidelines for two-sided duplex printing Fax specifications Photo dpi Very Fine dpi Standard dpi Operating environment Scan specificationsAcoustic emission specification Electrical requirements Regulatory information FCC statement Vcci Class B compliance statement for users in Japan LED indicator statement Noise emission statement for Germany Regulatory information 145 Appendix a Australia wired fax statement Regulatory information for wireless products Exposure to radio frequency radiation European Union regulatory notice Regulatory model number Declaration of conformity Declaration of Conformity Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Third-party licenses HP Officejet 4500 Desktop SHA2 Zlib HP Officejet Expat OpenSSL Third-party licenses 161 Appendix a Third-party licenses 163 Zlib HP Officejet 4500 Wireless Expat Third-party licenses 167 Appendix a Third-party licenses 169 SHA2 Third-party licenses 171 Supplies HP supplies and accessoriesOrder printing supplies online Supported ink cartridges HP media Additional fax setup Set up faxing parallel phone systems Choose the correct fax setup for your home or office USA Other equipment or services sharing your fax line DSL PBX Case a Separate fax line no voice calls received To set up the device with a separate fax lineDistinct Voice Computer Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Example of a parallel splitter Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Back view of the productPage Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Answering machine Example of a parallel splitter Page Appendix C Obtain a DSL/ADSL filter from your DSL/ADSL provider Example of a parallel splitter Serial-type fax setup Test fax setup To test fax setup via the device control panel Change advanced network settings Network setup some models onlyChange basic network settings View and print network settings To Change IP settings To View IP settingsSet link speed Device control panel Understand 802.11 wireless network settingsCommunication mode Network name Ssid Security settings Data encryption To set up wireless communication using the installer Mac OS Method Reset wireless settings To turn off wireless communicationTo print a wireless test Change the connection method Guidelines for reducing interference on a wireless network Uninstall and reinstall the softwareGuidelines for ensuring wireless network security To add hardware addresses to a WAP To uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Toolbox Windows Use the HP Solution Center WindowsDevice management tools HP Utility Mac OS To open the embedded Web server Embedded Web server some models onlyOpen the HP Utility To open the HP UtilityPage Device Disconnected Errors WindowsFax Memory Full Ink Alert Cartridge Problem Solution 1 Install the ink cartridges correctlyPage Cartridge cradle cannot move Paper MismatchPaper Jam Printer Offline General printer errorPrinter is out of paper Printer Paused Align cartridge Symbols/Numerics IndexPage Page OCR Page Twain Page 222 Page Podręcznik użytkownika