Poor print quality and unexpected printouts

78

Solution 1: Use genuine HP cartridges

78

Solution 2: Check the paper

78

Solution 3: Wait a short period of time (if possible)

79

Solution 4: Check the print settings

79

Step 1: Check the print quality settings

80

Step 2: Check the Print in Grayscale setting

80

Solution 5: Check estimated ink levels and replace low or empty ink cartridges

81

Solution 6: Print and evaluate a diagnostic report and troubleshoot defects

81

Print Quality Diagnostic Report

82

Self-Test Report

87

Solution 7: Clean the ink cartridges

89

Solution 8: Align the ink cartridges

89

Solution 9: Replace the problem ink cartridge

90

Solution 10: Service the product

90

Clean the area around the ink nozzles

91

Solve paper-feed problems

92

Solve copy problems

94

No copy came out

94

Copies are blank

94

Documents are missing or faded

95

Size is reduced

95

Copy quality is poor

95

Copy defects are apparent

95

The device prints half a page, then ejects the paper

96

Paper mismatch

96

Solve scan problems

96

Scanner did nothing

97

Scan takes too long

97

Part of the document did not scan or text is missing

98

Text cannot be edited

98

Error messages appear

99

Scanned image quality is poor

99

Scan defects are apparent

100

Solve fax problems

100

The fax test failed

101

Solve wired (Ethernet) network problems (some models only)

113

General network troubleshooting

113

Network port created does not match device IP address (Windows)

113

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HP 4500 - G510a manual Fax test failed