Fax Line Condition test failed Solution | HP 4500 - G510a guide

•Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.

•If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax.

•Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes.

•Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the device to an analog phone line and try sending or receiving a fax.

•Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.

After you resolve any problems found, run the fax test again to make sure it passes and the device is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line.

The "Fax Line Condition" test failed

Solution:

•Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the device to an analog phone line and try sending or receiving a fax.

•Check the connection between the telephone wall jack and the device to make sure the phone cord is secure.

•Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

Solve fax problems

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HP 4500 - G510a manual Fax Line Condition test failed Solution

Contents

Officejet Page HP Officejet 4500 G510 All-in- One series Accessibility Safety informationCopyright information Hewlett-Packard Company notices Contents Copy ScanFax Work with ink cartridges Solve a problem Fax test failed Technical information HP supplies and accessories Network setup some models only Additional fax setupDevice management tools Errors Windows Get started AccessibilityVisual Mobility Understand the device parts Eco-TipsFront view Back view Printing supplies area Overview of buttons and lights Use the product control panelLabel Name and Description Select the mode Change product settingsTo select a different mode Change product settings To change settings for a modeError messages Types of messages Finding the device model number Critical error messagesSelect print media Recommended papers for printing and copying HP Photo Value Packs Recommended papers for photo printing HP Advanced Photo Paper Tips for selecting and using mediaHP Everyday Photo Paper Load an original in the automatic document feeder ADF Load an original on the scanner glassTo load an original on the scanner glass To load an original in the document feeder tray Load media To load media To clean the scanner glass Clean the scanner glassMaintain the device Clean the automatic document feeder ADF Some models only Clean the exteriorTo clean the rollers or separator pad Maintain the device Turn off the device Print documents PrintPrint documents Windows Print documents Mac OS Print brochuresPrint brochures Windows Print brochures Mac OS Print on envelopesPrint on envelopes Windows Quality Normal or Best Print on envelopes Mac OS Print a WebPrint a Web page Windows Print a Web page Mac OS Print photosPrint photos on photo paper Windows Quality Best or Maximum dpi Print photos on photo paper Mac OS Print on special or custom-sized paper Windows Print on special and custom-sized paper Print borderless documents Set up custom sizes Mac OSPrint on special or custom-sized paper Mac OS Choose Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Mac OS Print borderless documents Windows Perform two-sided printing Windows Two-sided printing duplexingPerform two-sided printing Mac OS Scan an original ScanScan an original from the product control panel To scan from the product control panel Chapter Copy Change copy settingsCopy documents To copy documents To save the current settings as defaults for future jobs To change copy settings for a single job Send a fax FaxSend a basic fax To send a basic fax from the device control panel Send a fax manually from a phoneTo send a fax manually from an extension phone Send a fax using monitor dialing Schedule a fax to send later Send a fax from memoryTo send a fax from memory To schedule a fax from the device control panel To cancel a scheduled fax Send a fax in Error Correction ModeTo send a fax to multiple recipients using group speed dial Send a fax to multiple recipients Receive a fax To change the ECM setting from the control panelReceive a fax manually On Error Only Off Set up backup faxTo receive a fax manually Reprint received faxes from memory To set backup fax from the device control panelPoll to receive a fax To reprint faxes in memory from the device control panel Set the paper size for received faxes Forward faxes to another numberTo forward faxes from the device control panel Block junk fax numbers Set automatic reduction for incoming faxesTo set automatic reduction from the device control panel To manually enter a number to block Add numbers to the junk fax listTo remove numbers from the list of junk fax numbers If you are done, press No Print a Junk Fax Report Receive faxes to your computer Fax to PC and Fax to Mac Change fax settings Set the answer mode Auto answer Configure the fax headerSet the number of rings before answering To set or change the fax header Change the answer ring pattern for distinctive ring Set the fax error correction mode Set the redial options Set the dial typeSet the fax speed To set the fax sound volume via the device control panel Set the fax sound volumeFax speed setting Fast Medium Slow Fax over Internet Protocol FoIP Use reports To enable fax confirmationPrint fax confirmation reports Print and view the fax log Print fax error reports Print the details of the last fax transaction Clear the fax log Print a Caller ID History Report Information about ink cartridges Work with ink cartridges Related topics Check the estimated ink levels Replace the ink cartridges Handle the ink cartridges To replace the ink cartridges Chapter Replace the ink cartridges Advanced ink cartridge maintainance Store printing suppliesAlign the ink cartridges To align the cartridges from the product control panel Advanced ink cartridge maintainance To align the ink cartridges from the HP software Clean the ink cartridgesClick Align the ink cartridges Mac OS To clean the ink cartridges from the HP software To clean the ink cartridges from the product control panel If you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Telephone support numbers Phone support period $UJHQWLQD $XVWUDOLD Troubleshooting topics General troubleshooting tips and resourcesAfter the phone support period Error message appears on control-panel display Solve printing problemsDevice shuts down unexpectedly Alignment fails Blank or partial page printed Device takes a long time to print Something on the page is missing or incorrect Placement of the text or graphics is wrong Solution 2 Check the paper Solution 1 Use genuine HP cartridgesPoor print quality and unexpected printouts Device prints half a page, then ejects the paper Solution 4 Check the print settings Solution 3 Wait a short period of time if possible Check the Print in Grayscale setting Check the print quality settings Mac OS Example Ink Level Black is low replace. Tri-color is OK Print Quality Diagnostic Report Ragged or irregularly streaked or faded bars Bar colors are not uniform Regular white streaks in the bars Examples of bad large-font text Chapter Lines are jagged Solve a problem Self-Test Report To evaluate the Diagnostic Example of bad black bar The black bar is ragged at one end Solution 8 Align the ink cartridges Solution 7 Clean the ink cartridgesBlack Text Alignment pattern Lines are jagged Solution 9 Replace the problem ink cartridge Clean the ink cartridge contactsSolution 10 Service the product To clean the ink cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Solve paper-feed problemsMedia is not supported for the printer or tray Media is not coming out correctly Media is not picked up from a trayPages are skewing Multiple pages are being picked up No copy came out Solve copy problemsCopies are blank Size is reduced Documents are missing or fadedCopy quality is poor Copy defects are apparent Paper mismatch Solve scan problems Scan takes too long Scanner did nothingCheck the software Text cannot be edited Part of the document did not scan or text is missingCheck the originals Scanned image quality is poor Error messages appear Scan defects are apparent Solve fax problemsTake steps to improve the scan quality Blank pages Fax test failed Fax Hardware Test failed Solution Chapter Back view of the device Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Solve fax problems 107 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Chapter Fax tones are recorded on my answering machine Solution Device cannot send faxes, but can receive faxes SolutionPhone cord that came with my device is not long enough Color faxes do not print To extend your phone cordComputer cannot receive faxes Fax to PC and Fax to Mac General network troubleshooting Solve wired Ethernet network problems some models only Basic wireless troubleshooting Solve wireless problems some models onlyAdvanced wireless troubleshooting To check a wireless connection Make sure the HP device is on the network Make sure that the HP device is connected to your networkNetwork Status To access the EWS Check to see if you can access the embedded Web server EWSMake sure the HP device is online and ready Mac OS Add hardware addresses to a wireless access point WAP Configure your firewall to work with HP devices Incoming UDP ports 137, 138, 161 Advanced firewall informationPorts are used for the following functions Printing TCP port Photo card upload Embedded Web server cannot be opened Solve device management problems Hardware installation suggestions Troubleshoot installation issuesEWS is only available in English Check the device IP address Verify installation preliminaries Software installation suggestionsCheck the computer system Check the device to ensure the following Printer Status Report Understand the Printer Status Report and Self-Test Report Self-Test Report Network Configuration Understand the network configuration page some models only Clear paper jams Clear jamsTo clear a paper jam from the rear door Avoid paper jams Clear jams 129 Technical information Warranty information HP product Duration of limited warranty Hewlett-Packard limited warranty statement Ink cartridge warranty information Physical specifications Device specificationsProduct features and capacities Processor and memory specifications System requirements Network protocol specifications Some models only Media specifications Embedded Web server specifications some models onlyUnderstand supported sizes Envelopes Main tray Media sizeCards Photo media Tray Type Weight Capacity Understand supported media types and weightsOther media Main tray Media Left Right Top Bottom Margin Set minimum margins Print specifications Print resolutionCopy specifications Guidelines for two-sided duplex printing Photo dpi Very Fine dpi Standard dpi Fax specifications Acoustic emission specification Scan specificationsOperating environment Electrical requirements Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany LED indicator statement Regulatory information 145 Appendix a Regulatory information for wireless products Australia wired fax statement Exposure to radio frequency radiation Regulatory model number European Union regulatory notice Declaration of Conformity Declaration of conformity Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses HP Officejet 4500 Desktop Third-party licenses SHA2 Zlib HP Officejet Expat OpenSSL Third-party licenses 161 Appendix a Third-party licenses 163 Zlib HP Officejet 4500 Wireless Expat Third-party licenses 167 Appendix a Third-party licenses 169 SHA2 Third-party licenses 171 Order printing supplies online HP supplies and accessoriesSupplies Supported ink cartridges HP media Set up faxing parallel phone systems Additional fax setup USA Choose the correct fax setup for your home or office DSL PBX Other equipment or services sharing your fax line Case a Separate fax line no voice calls received To set up the device with a separate fax lineDistinct Voice Computer To set up the device with DSL Case B Set up the device with DSL Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring service Case F Shared voice/fax line with voice mail To set up the device with a shared voice/fax line To set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modem To set up the device with a computer DSL/ADSL modem Set up the device with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem Case H Shared voice/fax line with computer modemExample of a parallel splitter Back view of the productPage Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Answering machine Example of a parallel splitter Page Appendix C Obtain a DSL/ADSL filter from your DSL/ADSL provider Example of a parallel splitter Serial-type fax setup To test fax setup via the device control panel Test fax setup Change basic network settings Network setup some models onlyChange advanced network settings View and print network settings To Change IP settings To View IP settingsSet link speed Communication mode Understand 802.11 wireless network settingsDevice control panel Network name Ssid Data encryption Security settings Method To set up wireless communication using the installer Mac OS To print a wireless test To turn off wireless communicationReset wireless settings Change the connection method Guidelines for ensuring wireless network security Uninstall and reinstall the softwareGuidelines for reducing interference on a wireless network To add hardware addresses to a WAP To uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Device management tools Use the HP Solution Center WindowsToolbox Windows HP Utility Mac OS Open the HP Utility Embedded Web server some models onlyTo open the embedded Web server To open the HP UtilityPage Fax Memory Full Errors WindowsDevice Disconnected Ink Alert Solution 1 Install the ink cartridges correctly Cartridge ProblemPage Cartridge cradle cannot move Paper MismatchPaper Jam Printer is out of paper General printer errorPrinter Offline Printer Paused Align cartridge Index Symbols/NumericsPage Page OCR Page Twain Page 222 Page Podręcznik użytkownika