Work with ink cartridges, Solve a problem | HP 4500 - G510a specification

Contents
Change fax settings	51
Configure the fax header	52
Set the answer mode (Auto answer)	52
Set the number of rings before answering	52
Change the answer ring pattern for distinctive ring	53
Set the fax error correction mode	53
Set the dial type	54
Set the redial options	54
Set the fax speed	54
Set the fax sound volume	55
Fax over Internet Protocol (FoIP)	55
Use reports	56
Print fax confirmation reports	56
Print fax error reports	57
Print and view the fax log	57
Clear the fax log	58
Print the details of the last fax transaction	58
Print a Caller ID History Report	59
6 Work with ink cartridges
Information about ink cartridges	60
Check the estimated ink levels	61
Handle the ink cartridges	62
Replace the ink cartridges	62
Store printing supplies	66
Advanced ink cartridge maintainance	66
Align the ink cartridges	66
Clean the ink cartridges	68
7 Solve a problem
HP support	70
Obtain electronic support	71
HP support by phone	71
Before you call	71
Phone support period	72
Telephone support numbers	72
After the phone support period	74
General troubleshooting tips and resources	74
Solve printing problems	75
The device shuts down unexpectedly	75
Error message appears on control-panel display	75
Alignment fails	75
The device is not responding (nothing prints)	75
Device takes a long time to print	76
Blank or partial page printed	76
Something on the page is missing or incorrect	77
Placement of the text or graphics is wrong	77
The device prints half a page, then ejects the paper	78

3

Image 7

HP 4500 - G510a manual Work with ink cartridges, Solve a problem

Contents

Officejet Page HP Officejet 4500 G510 All-in- One series Hewlett-Packard Company notices Safety informationAccessibility Copyright information Contents Copy ScanFax Work with ink cartridges Solve a problem Fax test failed Technical information HP supplies and accessories Network setup some models only Additional fax setupDevice management tools Errors Windows Mobility AccessibilityGet started Visual Understand the device parts Eco-TipsFront view Back view Printing supplies area Overview of buttons and lights Use the product control panelLabel Name and Description Select the mode Change product settingsTo select a different mode Types of messages To change settings for a modeChange product settings Error messages Recommended papers for printing and copying Critical error messagesFinding the device model number Select print media HP Photo Value Packs Recommended papers for photo printing HP Advanced Photo Paper Tips for selecting and using mediaHP Everyday Photo Paper Load an original in the automatic document feeder ADF Load an original on the scanner glassTo load an original on the scanner glass To load an original in the document feeder tray Load media To load media To clean the scanner glass Clean the scanner glassMaintain the device Clean the automatic document feeder ADF Some models only Clean the exteriorTo clean the rollers or separator pad Maintain the device Turn off the device Print documents PrintPrint documents Windows Print documents Mac OS Print brochuresPrint brochures Windows Quality Normal or Best Print on envelopesPrint brochures Mac OS Print on envelopes Windows Print on envelopes Mac OS Print a WebPrint a Web page Windows Print a Web page Mac OS Print photosPrint photos on photo paper Windows Quality Best or Maximum dpi Print photos on photo paper Mac OS Print on special or custom-sized paper Windows Print on special and custom-sized paper Choose Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint borderless documents Print on special or custom-sized paper Mac OS Print borderless documents Mac OS Print borderless documents Windows Perform two-sided printing Windows Two-sided printing duplexingPerform two-sided printing Mac OS To scan from the product control panel ScanScan an original Scan an original from the product control panel Chapter To copy documents Change copy settingsCopy Copy documents To save the current settings as defaults for future jobs To change copy settings for a single job Send a fax FaxSend a basic fax To send a basic fax from the device control panel Send a fax manually from a phoneTo send a fax manually from an extension phone Send a fax using monitor dialing To schedule a fax from the device control panel Send a fax from memorySchedule a fax to send later To send a fax from memory Send a fax to multiple recipients Send a fax in Error Correction ModeTo cancel a scheduled fax To send a fax to multiple recipients using group speed dial Receive a fax To change the ECM setting from the control panelReceive a fax manually On Error Only Off Set up backup faxTo receive a fax manually To reprint faxes in memory from the device control panel To set backup fax from the device control panelReprint received faxes from memory Poll to receive a fax Set the paper size for received faxes Forward faxes to another numberTo forward faxes from the device control panel Block junk fax numbers Set automatic reduction for incoming faxesTo set automatic reduction from the device control panel If you are done, press No Print a Junk Fax Report Add numbers to the junk fax listTo manually enter a number to block To remove numbers from the list of junk fax numbers Receive faxes to your computer Fax to PC and Fax to Mac Change fax settings To set or change the fax header Configure the fax headerSet the answer mode Auto answer Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the fax error correction mode Set the redial options Set the dial typeSet the fax speed Fax over Internet Protocol FoIP Set the fax sound volumeTo set the fax sound volume via the device control panel Fax speed setting Fast Medium Slow Use reports To enable fax confirmationPrint fax confirmation reports Print and view the fax log Print fax error reports Print the details of the last fax transaction Clear the fax log Print a Caller ID History Report Information about ink cartridges Work with ink cartridges Related topics Check the estimated ink levels Replace the ink cartridges Handle the ink cartridges To replace the ink cartridges Chapter Replace the ink cartridges To align the cartridges from the product control panel Store printing suppliesAdvanced ink cartridge maintainance Align the ink cartridges Advanced ink cartridge maintainance To align the ink cartridges from the HP software Clean the ink cartridgesClick Align the ink cartridges Mac OS To clean the ink cartridges from the HP software To clean the ink cartridges from the product control panel If you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Telephone support numbers Phone support period $UJHQWLQD $XVWUDOLD Troubleshooting topics General troubleshooting tips and resourcesAfter the phone support period Alignment fails Solve printing problemsError message appears on control-panel display Device shuts down unexpectedly Blank or partial page printed Device takes a long time to print Something on the page is missing or incorrect Placement of the text or graphics is wrong Device prints half a page, then ejects the paper Solution 1 Use genuine HP cartridgesSolution 2 Check the paper Poor print quality and unexpected printouts Solution 4 Check the print settings Solution 3 Wait a short period of time if possible Check the Print in Grayscale setting Check the print quality settings Mac OS Example Ink Level Black is low replace. Tri-color is OK Print Quality Diagnostic Report Ragged or irregularly streaked or faded bars Bar colors are not uniform Regular white streaks in the bars Examples of bad large-font text Chapter Lines are jagged Solve a problem Self-Test Report To evaluate the Diagnostic Example of bad black bar The black bar is ragged at one end Alignment pattern Lines are jagged Solution 7 Clean the ink cartridgesSolution 8 Align the ink cartridges Black Text To clean the ink cartridge contacts Clean the ink cartridge contactsSolution 9 Replace the problem ink cartridge Solution 10 Service the product Clean the area around the ink nozzles To clean the area around the ink nozzles Solve paper-feed problemsMedia is not supported for the printer or tray Multiple pages are being picked up Media is not picked up from a trayMedia is not coming out correctly Pages are skewing No copy came out Solve copy problemsCopies are blank Copy defects are apparent Documents are missing or fadedSize is reduced Copy quality is poor Paper mismatch Solve scan problems Scan takes too long Scanner did nothingCheck the software Text cannot be edited Part of the document did not scan or text is missingCheck the originals Scanned image quality is poor Error messages appear Blank pages Solve fax problemsScan defects are apparent Take steps to improve the scan quality Fax test failed Fax Hardware Test failed Solution Chapter Back view of the device Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Solve fax problems 107 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Chapter Fax tones are recorded on my answering machine Solution Device cannot send faxes, but can receive faxes SolutionPhone cord that came with my device is not long enough Color faxes do not print To extend your phone cordComputer cannot receive faxes Fax to PC and Fax to Mac General network troubleshooting Solve wired Ethernet network problems some models only Basic wireless troubleshooting Solve wireless problems some models onlyAdvanced wireless troubleshooting To check a wireless connection Make sure the HP device is on the network Make sure that the HP device is connected to your networkNetwork Status To access the EWS Check to see if you can access the embedded Web server EWSMake sure the HP device is online and ready Mac OS Add hardware addresses to a wireless access point WAP Configure your firewall to work with HP devices TCP port Photo card upload Advanced firewall informationIncoming UDP ports 137, 138, 161 Ports are used for the following functions Printing Embedded Web server cannot be opened Solve device management problems Check the device IP address Troubleshoot installation issuesHardware installation suggestions EWS is only available in English Check the device to ensure the following Software installation suggestionsVerify installation preliminaries Check the computer system Printer Status Report Understand the Printer Status Report and Self-Test Report Self-Test Report Network Configuration Understand the network configuration page some models only Clear paper jams Clear jamsTo clear a paper jam from the rear door Avoid paper jams Clear jams 129 Technical information Warranty information HP product Duration of limited warranty Hewlett-Packard limited warranty statement Ink cartridge warranty information Processor and memory specifications Device specificationsPhysical specifications Product features and capacities System requirements Network protocol specifications Some models only Media specifications Embedded Web server specifications some models onlyUnderstand supported sizes Photo media Media sizeEnvelopes Main tray Cards Tray Type Weight Capacity Understand supported media types and weightsOther media Main tray Media Left Right Top Bottom Margin Set minimum margins Guidelines for two-sided duplex printing Print resolutionPrint specifications Copy specifications Photo dpi Very Fine dpi Standard dpi Fax specifications Electrical requirements Scan specificationsAcoustic emission specification Operating environment Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany LED indicator statement Regulatory information 145 Appendix a Regulatory information for wireless products Australia wired fax statement Exposure to radio frequency radiation Regulatory model number European Union regulatory notice Declaration of Conformity Declaration of conformity Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses HP Officejet 4500 Desktop Third-party licenses SHA2 Zlib HP Officejet Expat OpenSSL Third-party licenses 161 Appendix a Third-party licenses 163 Zlib HP Officejet 4500 Wireless Expat Third-party licenses 167 Appendix a Third-party licenses 169 SHA2 Third-party licenses 171 Supported ink cartridges HP supplies and accessoriesOrder printing supplies online Supplies HP media Set up faxing parallel phone systems Additional fax setup USA Choose the correct fax setup for your home or office DSL PBX Other equipment or services sharing your fax line Case a Separate fax line no voice calls received To set up the device with a separate fax lineDistinct Voice Computer To set up the device with DSL Case B Set up the device with DSL Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring service Case F Shared voice/fax line with voice mail To set up the device with a shared voice/fax line To set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modem To set up the device with a computer DSL/ADSL modem Set up the device with a computer DSL/ADSL modem Back view of the product Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitterPage Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Answering machine Example of a parallel splitter Page Appendix C Obtain a DSL/ADSL filter from your DSL/ADSL provider Example of a parallel splitter Serial-type fax setup To test fax setup via the device control panel Test fax setup View and print network settings Network setup some models onlyChange basic network settings Change advanced network settings To Change IP settings To View IP settingsSet link speed Network name Ssid Understand 802.11 wireless network settingsCommunication mode Device control panel Data encryption Security settings Method To set up wireless communication using the installer Mac OS Change the connection method To turn off wireless communicationTo print a wireless test Reset wireless settings To add hardware addresses to a WAP Uninstall and reinstall the softwareGuidelines for ensuring wireless network security Guidelines for reducing interference on a wireless network To uninstall from a Windows computer, method To uninstall from a Macintosh computer, method HP Utility Mac OS Use the HP Solution Center WindowsDevice management tools Toolbox Windows To open the HP Utility Embedded Web server some models onlyOpen the HP Utility To open the embedded Web serverPage Ink Alert Errors WindowsFax Memory Full Device Disconnected Solution 1 Install the ink cartridges correctly Cartridge ProblemPage Cartridge cradle cannot move Paper MismatchPaper Jam Printer Paused General printer errorPrinter is out of paper Printer Offline Align cartridge Index Symbols/NumericsPage Page OCR Page Twain Page 222 Page Podręcznik użytkownika