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HP 4500 - G510a manual Troubleshoot installation issues, EWS is only available in English

Models: 4500 - G510a

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Chapter 7

Check the device IP address

•To check the IP address of the product, obtain the IP address by printing a network configuration page. Press the Setup button, select Network Setup, and then select Print Network Settings.

•Ping the device using the IP address from the command prompt.

For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt:

C:\Ping 123.123.123.123

Or, in Mac OS X, open Terminal (available in the Applications > Utilities folder) and type the following: ping 123.123.123

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

The EWS is only available in English

If your product only supports wireless network connections and not Ethernet network connections, the EWS is only available in English.

Troubleshoot installation issues

If the following topics do not help, see Solve a problem for information about HP support.

•Hardware installation suggestions

•Software installation suggestions

Hardware installation suggestions

Check the device

•Make sure that all packing tape and material have been removed from outside and inside the device.

•Make sure that the device is loaded with paper.

•Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the device control panel.

Check the hardware connections

•Make sure that any cords and cables that you are using (such as USB cable or Ethernet cable) are in good working order.

•Make sure that the power cord is connected securely to both the device and to a working power outlet.

•Make sure that the phone cord is connected to the 1-LINE port.

122 Solve a problem

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HP 4500 - G510a Troubleshoot installation issues, EWS is only available in English, Hardware installation suggestions

Contents

Officejet Page HP Officejet 4500 G510 All-in- One series Copyright information Safety informationAccessibility Hewlett-Packard Company noticesContents Scan CopyFax Solve a problem Work with ink cartridgesFax test failed Technical information HP supplies and accessories Additional fax setup Network setup some models onlyDevice management tools Errors Windows Visual AccessibilityGet started MobilityEco-Tips Understand the device partsFront view Printing supplies area Back viewUse the product control panel Overview of buttons and lightsLabel Name and Description Change product settings Select the modeTo select a different mode Error messages To change settings for a modeChange product settings Types of messagesSelect print media Critical error messagesFinding the device model number Recommended papers for printing and copyingRecommended papers for photo printing HP Photo Value PacksTips for selecting and using media HP Advanced Photo PaperHP Everyday Photo Paper Load an original on the scanner glass Load an original in the automatic document feeder ADFTo load an original on the scanner glass Load media To load an original in the document feeder trayTo load media Clean the scanner glass To clean the scanner glassMaintain the device Clean the exterior Clean the automatic document feeder ADF Some models onlyTo clean the rollers or separator pad Maintain the device Turn off the device Print Print documentsPrint documents Windows Print brochures Print documents Mac OSPrint brochures Windows Print on envelopes Windows Print on envelopesPrint brochures Mac OS Quality Normal or BestPrint a Web Print on envelopes Mac OSPrint a Web page Windows Print photos Print a Web page Mac OSPrint photos on photo paper Windows Print photos on photo paper Mac OS Quality Best or Maximum dpiPrint on special and custom-sized paper Print on special or custom-sized paper WindowsPrint on special or custom-sized paper Mac OS Set up custom sizes Mac OSPrint borderless documents Choose Manage Custom Sizes in the Paper Size pop-up menuPrint borderless documents Windows Print borderless documents Mac OSTwo-sided printing duplexing Perform two-sided printing WindowsPerform two-sided printing Mac OS Scan an original from the product control panel ScanScan an original To scan from the product control panelChapter Copy documents Change copy settingsCopy To copy documentsTo change copy settings for a single job To save the current settings as defaults for future jobsFax Send a faxSend a basic fax Send a fax manually from a phone To send a basic fax from the device control panelTo send a fax manually from an extension phone Send a fax using monitor dialing To send a fax from memory Send a fax from memorySchedule a fax to send later To schedule a fax from the device control panelTo send a fax to multiple recipients using group speed dial Send a fax in Error Correction ModeTo cancel a scheduled fax Send a fax to multiple recipientsTo change the ECM setting from the control panel Receive a faxReceive a fax manually Set up backup fax On Error Only OffTo receive a fax manually Poll to receive a fax To set backup fax from the device control panelReprint received faxes from memory To reprint faxes in memory from the device control panelForward faxes to another number Set the paper size for received faxesTo forward faxes from the device control panel Set automatic reduction for incoming faxes Block junk fax numbersTo set automatic reduction from the device control panel To remove numbers from the list of junk fax numbers Add numbers to the junk fax listTo manually enter a number to block If you are done, press No Print a Junk Fax ReportReceive faxes to your computer Fax to PC and Fax to Mac Change fax settings Set the number of rings before answering Configure the fax headerSet the answer mode Auto answer To set or change the fax headerSet the fax error correction mode Change the answer ring pattern for distinctive ringSet the dial type Set the redial optionsSet the fax speed Fax speed setting Fast Medium Slow Set the fax sound volumeTo set the fax sound volume via the device control panel Fax over Internet Protocol FoIPTo enable fax confirmation Use reportsPrint fax confirmation reports Print fax error reports Print and view the fax logClear the fax log Print the details of the last fax transactionPrint a Caller ID History Report Work with ink cartridges Information about ink cartridgesCheck the estimated ink levels Related topicsHandle the ink cartridges Replace the ink cartridgesTo replace the ink cartridges Chapter Replace the ink cartridges Align the ink cartridges Store printing suppliesAdvanced ink cartridge maintainance To align the cartridges from the product control panelAdvanced ink cartridge maintainance Clean the ink cartridges To align the ink cartridges from the HP softwareClick Align the ink cartridges Mac OS To clean the ink cartridges from the product control panel To clean the ink cartridges from the HP softwareSolve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Phone support period Telephone support numbers$UJHQWLQD $XVWUDOLD General troubleshooting tips and resources Troubleshooting topicsAfter the phone support period Device shuts down unexpectedly Solve printing problemsError message appears on control-panel display Alignment failsDevice takes a long time to print Blank or partial page printedPlacement of the text or graphics is wrong Something on the page is missing or incorrectPoor print quality and unexpected printouts Solution 1 Use genuine HP cartridgesSolution 2 Check the paper Device prints half a page, then ejects the paperSolution 3 Wait a short period of time if possible Solution 4 Check the print settingsCheck the print quality settings Check the Print in Grayscale settingMac OS Print Quality Diagnostic Report Example Ink Level Black is low replace. Tri-color is OKRagged or irregularly streaked or faded bars Regular white streaks in the bars Bar colors are not uniformExamples of bad large-font text Chapter Lines are jagged Solve a problem To evaluate the Diagnostic Self-Test ReportExample of bad black bar The black bar is ragged at one end Black Text Solution 7 Clean the ink cartridgesSolution 8 Align the ink cartridges Alignment pattern Lines are jaggedSolution 10 Service the product Clean the ink cartridge contactsSolution 9 Replace the problem ink cartridge To clean the ink cartridge contactsClean the area around the ink nozzles Solve paper-feed problems To clean the area around the ink nozzlesMedia is not supported for the printer or tray Pages are skewing Media is not picked up from a trayMedia is not coming out correctly Multiple pages are being picked upSolve copy problems No copy came outCopies are blank Copy quality is poor Documents are missing or fadedSize is reduced Copy defects are apparentSolve scan problems Paper mismatchScanner did nothing Scan takes too longCheck the software Part of the document did not scan or text is missing Text cannot be editedCheck the originals Error messages appear Scanned image quality is poorTake steps to improve the scan quality Solve fax problemsScan defects are apparent Blank pagesFax Hardware Test failed Solution Fax test failedChapter Phone Cord Connected to Correct Port on Fax test failed Back view of the deviceDial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off HookSolve fax problems 107 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Chapter Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough To extend your phone cord Color faxes do not printComputer cannot receive faxes Fax to PC and Fax to Mac Solve wired Ethernet network problems some models only General network troubleshootingSolve wireless problems some models only Basic wireless troubleshootingAdvanced wireless troubleshooting To check a wireless connection Make sure that the HP device is connected to your network Make sure the HP device is on the networkNetwork Status Check to see if you can access the embedded Web server EWS To access the EWSMake sure the HP device is online and ready Mac OS Configure your firewall to work with HP devices Add hardware addresses to a wireless access point WAPPorts are used for the following functions Printing Advanced firewall informationIncoming UDP ports 137, 138, 161 TCP port Photo card uploadSolve device management problems Embedded Web server cannot be openedEWS is only available in English Troubleshoot installation issuesHardware installation suggestions Check the device IP addressCheck the computer system Software installation suggestionsVerify installation preliminaries Check the device to ensure the followingUnderstand the Printer Status Report and Self-Test Report Printer Status ReportSelf-Test Report Understand the network configuration page some models only Network ConfigurationClear jams Clear paper jamsTo clear a paper jam from the rear door Avoid paper jams Clear jams 129 Warranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Product features and capacities Device specificationsPhysical specifications Processor and memory specificationsNetwork protocol specifications Some models only System requirementsEmbedded Web server specifications some models only Media specificationsUnderstand supported sizes Cards Media sizeEnvelopes Main tray Photo mediaUnderstand supported media types and weights Tray Type Weight CapacityOther media Main tray Set minimum margins Media Left Right Top Bottom MarginCopy specifications Print resolutionPrint specifications Guidelines for two-sided duplex printingFax specifications Photo dpi Very Fine dpi Standard dpiOperating environment Scan specificationsAcoustic emission specification Electrical requirementsRegulatory information FCC statement Vcci Class B compliance statement for users in JapanLED indicator statement Noise emission statement for GermanyRegulatory information 145 Appendix a Australia wired fax statement Regulatory information for wireless productsExposure to radio frequency radiation European Union regulatory notice Regulatory model numberDeclaration of conformity Declaration of ConformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Third-party licenses HP Officejet 4500 DesktopSHA2 Zlib HP Officejet Expat OpenSSL Third-party licenses 161 Appendix a Third-party licenses 163 Zlib HP Officejet 4500 Wireless Expat Third-party licenses 167 Appendix a Third-party licenses 169 SHA2 Third-party licenses 171 Supplies HP supplies and accessoriesOrder printing supplies online Supported ink cartridgesHP media Additional fax setup Set up faxing parallel phone systemsChoose the correct fax setup for your home or office USAOther equipment or services sharing your fax line DSL PBXTo set up the device with a separate fax line Case a Separate fax line no voice calls receivedDistinct Voice Computer Case B Set up the device with DSL To set up the device with DSLCase D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax lineTo set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modemExample of a parallel splitter Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Back view of the productPage Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Answering machine Example of a parallel splitter Page Appendix C Obtain a DSL/ADSL filter from your DSL/ADSL provider Example of a parallel splitter Serial-type fax setup Test fax setup To test fax setup via the device control panelChange advanced network settings Network setup some models onlyChange basic network settings View and print network settingsTo View IP settings To Change IP settingsSet link speed Device control panel Understand 802.11 wireless network settingsCommunication mode Network name SsidSecurity settings Data encryptionTo set up wireless communication using the installer Mac OS MethodReset wireless settings To turn off wireless communicationTo print a wireless test Change the connection methodGuidelines for reducing interference on a wireless network Uninstall and reinstall the softwareGuidelines for ensuring wireless network security To add hardware addresses to a WAPTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Toolbox Windows Use the HP Solution Center WindowsDevice management tools HP Utility Mac OSTo open the embedded Web server Embedded Web server some models onlyOpen the HP Utility To open the HP UtilityPage Device Disconnected Errors WindowsFax Memory Full Ink AlertCartridge Problem Solution 1 Install the ink cartridges correctlyPage Paper Mismatch Cartridge cradle cannot movePaper Jam Printer Offline General printer errorPrinter is out of paper Printer PausedAlign cartridge Symbols/Numerics IndexPage Page OCR Page Twain Page 222 Page Podręcznik użytkownika