Print Quality Diagnostic Report | HP 4500 - G510a instruction

Chapter 7

Print Quality Diagnostic Report

1.Load regular, white, letter-size or A4 paper

2.On the product control panel, press (Setup), select Print Report, select Print Quality, and then press OK.

3.Evaluate the Print Quality Diagnostic Report:

a

b

c

d

Ink level

Color bars

Large-font text

Alignment pattern

a. Ink level: Look at the Ink level boxes to double-check cartridge ink levels. If a box is completely white, you might need to replace that ink cartridge.

Example Ink Level - Black is low - replace. Tri-color is OK.

82 Solve a problem

Image 86

HP 4500 - G510a manual Print Quality Diagnostic Report, Example Ink Level Black is low replace. Tri-color is OK

Contents

Officejet Page HP Officejet 4500 G510 All-in- One series Copyright information Safety informationAccessibility Hewlett-Packard Company notices Contents Fax ScanCopy Solve a problem Work with ink cartridges Fax test failed Technical information HP supplies and accessories Device management tools Additional fax setupNetwork setup some models only Errors Windows Visual AccessibilityGet started Mobility Front view Eco-TipsUnderstand the device parts Printing supplies area Back view Label Name and Description Use the product control panelOverview of buttons and lights To select a different mode Change product settingsSelect the mode Error messages To change settings for a modeChange product settings Types of messages Select print media Critical error messagesFinding the device model number Recommended papers for printing and copying Recommended papers for photo printing HP Photo Value Packs HP Everyday Photo Paper Tips for selecting and using mediaHP Advanced Photo Paper To load an original on the scanner glass Load an original on the scanner glassLoad an original in the automatic document feeder ADF Load media To load an original in the document feeder tray To load media Maintain the device Clean the scanner glassTo clean the scanner glass To clean the rollers or separator pad Clean the exteriorClean the automatic document feeder ADF Some models only Maintain the device Turn off the device Print documents Windows PrintPrint documents Print brochures Windows Print brochuresPrint documents Mac OS Print on envelopes Windows Print on envelopesPrint brochures Mac OS Quality Normal or Best Print a Web page Windows Print a WebPrint on envelopes Mac OS Print photos on photo paper Windows Print photosPrint a Web page Mac OS Print photos on photo paper Mac OS Quality Best or Maximum dpi Print on special and custom-sized paper Print on special or custom-sized paper Windows Print on special or custom-sized paper Mac OS Set up custom sizes Mac OSPrint borderless documents Choose Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Windows Print borderless documents Mac OS Perform two-sided printing Mac OS Two-sided printing duplexingPerform two-sided printing Windows Scan an original from the product control panel ScanScan an original To scan from the product control panel Chapter Copy documents Change copy settingsCopy To copy documents To change copy settings for a single job To save the current settings as defaults for future jobs Send a basic fax FaxSend a fax To send a fax manually from an extension phone Send a fax manually from a phoneTo send a basic fax from the device control panel Send a fax using monitor dialing To send a fax from memory Send a fax from memorySchedule a fax to send later To schedule a fax from the device control panel To send a fax to multiple recipients using group speed dial Send a fax in Error Correction ModeTo cancel a scheduled fax Send a fax to multiple recipients Receive a fax manually To change the ECM setting from the control panelReceive a fax To receive a fax manually Set up backup faxOn Error Only Off Poll to receive a fax To set backup fax from the device control panelReprint received faxes from memory To reprint faxes in memory from the device control panel To forward faxes from the device control panel Forward faxes to another numberSet the paper size for received faxes To set automatic reduction from the device control panel Set automatic reduction for incoming faxesBlock junk fax numbers To remove numbers from the list of junk fax numbers Add numbers to the junk fax listTo manually enter a number to block If you are done, press No Print a Junk Fax Report Receive faxes to your computer Fax to PC and Fax to Mac Change fax settings Set the number of rings before answering Configure the fax headerSet the answer mode Auto answer To set or change the fax header Set the fax error correction mode Change the answer ring pattern for distinctive ring Set the fax speed Set the dial typeSet the redial options Fax speed setting Fast Medium Slow Set the fax sound volumeTo set the fax sound volume via the device control panel Fax over Internet Protocol FoIP Print fax confirmation reports To enable fax confirmationUse reports Print fax error reports Print and view the fax log Clear the fax log Print the details of the last fax transaction Print a Caller ID History Report Work with ink cartridges Information about ink cartridges Check the estimated ink levels Related topics Handle the ink cartridges Replace the ink cartridges To replace the ink cartridges Chapter Replace the ink cartridges Align the ink cartridges Store printing suppliesAdvanced ink cartridge maintainance To align the cartridges from the product control panel Advanced ink cartridge maintainance Click Align the ink cartridges Mac OS Clean the ink cartridgesTo align the ink cartridges from the HP software To clean the ink cartridges from the product control panel To clean the ink cartridges from the HP software HP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Phone support period Telephone support numbers $UJHQWLQD $XVWUDOLD After the phone support period General troubleshooting tips and resourcesTroubleshooting topics Device shuts down unexpectedly Solve printing problemsError message appears on control-panel display Alignment fails Device takes a long time to print Blank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrect Poor print quality and unexpected printouts Solution 1 Use genuine HP cartridgesSolution 2 Check the paper Device prints half a page, then ejects the paper Solution 3 Wait a short period of time if possible Solution 4 Check the print settings Check the print quality settings Check the Print in Grayscale setting Mac OS Print Quality Diagnostic Report Example Ink Level Black is low replace. Tri-color is OK Ragged or irregularly streaked or faded bars Regular white streaks in the bars Bar colors are not uniform Examples of bad large-font text Chapter Lines are jagged Solve a problem To evaluate the Diagnostic Self-Test Report Example of bad black bar The black bar is ragged at one end Black Text Solution 7 Clean the ink cartridgesSolution 8 Align the ink cartridges Alignment pattern Lines are jagged Solution 10 Service the product Clean the ink cartridge contactsSolution 9 Replace the problem ink cartridge To clean the ink cartridge contacts Clean the area around the ink nozzles Media is not supported for the printer or tray Solve paper-feed problemsTo clean the area around the ink nozzles Pages are skewing Media is not picked up from a trayMedia is not coming out correctly Multiple pages are being picked up Copies are blank Solve copy problemsNo copy came out Copy quality is poor Documents are missing or fadedSize is reduced Copy defects are apparent Solve scan problems Paper mismatch Check the software Scanner did nothingScan takes too long Check the originals Part of the document did not scan or text is missingText cannot be edited Error messages appear Scanned image quality is poor Take steps to improve the scan quality Solve fax problemsScan defects are apparent Blank pages Fax Hardware Test failed Solution Fax test failed Chapter Phone Cord Connected to Correct Port on Fax test failed Back view of the device Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off Hook Solve fax problems 107 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Chapter Phone cord that came with my device is not long enough Device cannot send faxes, but can receive faxes SolutionFax tones are recorded on my answering machine Solution Computer cannot receive faxes Fax to PC and Fax to Mac To extend your phone cordColor faxes do not print Solve wired Ethernet network problems some models only General network troubleshooting Advanced wireless troubleshooting Solve wireless problems some models onlyBasic wireless troubleshooting To check a wireless connection Network Status Make sure that the HP device is connected to your networkMake sure the HP device is on the network Make sure the HP device is online and ready Check to see if you can access the embedded Web server EWSTo access the EWS Mac OS Configure your firewall to work with HP devices Add hardware addresses to a wireless access point WAP Ports are used for the following functions Printing Advanced firewall informationIncoming UDP ports 137, 138, 161 TCP port Photo card upload Solve device management problems Embedded Web server cannot be opened EWS is only available in English Troubleshoot installation issuesHardware installation suggestions Check the device IP address Check the computer system Software installation suggestionsVerify installation preliminaries Check the device to ensure the following Understand the Printer Status Report and Self-Test Report Printer Status Report Self-Test Report Understand the network configuration page some models only Network Configuration To clear a paper jam from the rear door Clear jamsClear paper jams Avoid paper jams Clear jams 129 Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Product features and capacities Device specificationsPhysical specifications Processor and memory specifications Network protocol specifications Some models only System requirements Understand supported sizes Embedded Web server specifications some models onlyMedia specifications Cards Media sizeEnvelopes Main tray Photo media Other media Main tray Understand supported media types and weightsTray Type Weight Capacity Set minimum margins Media Left Right Top Bottom Margin Copy specifications Print resolutionPrint specifications Guidelines for two-sided duplex printing Fax specifications Photo dpi Very Fine dpi Standard dpi Operating environment Scan specificationsAcoustic emission specification Electrical requirements Regulatory information FCC statement Vcci Class B compliance statement for users in Japan LED indicator statement Noise emission statement for Germany Regulatory information 145 Appendix a Australia wired fax statement Regulatory information for wireless products Exposure to radio frequency radiation European Union regulatory notice Regulatory model number Declaration of conformity Declaration of Conformity Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Third-party licenses HP Officejet 4500 Desktop SHA2 Zlib HP Officejet Expat OpenSSL Third-party licenses 161 Appendix a Third-party licenses 163 Zlib HP Officejet 4500 Wireless Expat Third-party licenses 167 Appendix a Third-party licenses 169 SHA2 Third-party licenses 171 Supplies HP supplies and accessoriesOrder printing supplies online Supported ink cartridges HP media Additional fax setup Set up faxing parallel phone systems Choose the correct fax setup for your home or office USA Other equipment or services sharing your fax line DSL PBX Distinct Voice Computer To set up the device with a separate fax lineCase a Separate fax line no voice calls received Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Example of a parallel splitter Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Back view of the productPage Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Answering machine Example of a parallel splitter Page Appendix C Obtain a DSL/ADSL filter from your DSL/ADSL provider Example of a parallel splitter Serial-type fax setup Test fax setup To test fax setup via the device control panel Change advanced network settings Network setup some models onlyChange basic network settings View and print network settings Set link speed To View IP settingsTo Change IP settings Device control panel Understand 802.11 wireless network settingsCommunication mode Network name Ssid Security settings Data encryption To set up wireless communication using the installer Mac OS Method Reset wireless settings To turn off wireless communicationTo print a wireless test Change the connection method Guidelines for reducing interference on a wireless network Uninstall and reinstall the softwareGuidelines for ensuring wireless network security To add hardware addresses to a WAP To uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Toolbox Windows Use the HP Solution Center WindowsDevice management tools HP Utility Mac OS To open the embedded Web server Embedded Web server some models onlyOpen the HP Utility To open the HP UtilityPage Device Disconnected Errors WindowsFax Memory Full Ink Alert Cartridge Problem Solution 1 Install the ink cartridges correctlyPage Paper Jam Paper MismatchCartridge cradle cannot move Printer Offline General printer errorPrinter is out of paper Printer Paused Align cartridge Symbols/Numerics IndexPage Page OCR Page Twain Page 222 Page Podręcznik użytkownika