Clear jams, Clear paper jams | HP 4500 - G510a instruction

Clear jams

Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam.

•Make sure that you are printing with media that meets specifications. For more information, see Media specifications.

•Make sure that you are printing with media that is not wrinkled, folded, or damaged.

•Make sure that the device is clean. For more information, see Maintain the device.

•Make sure that the trays are loaded correctly and are not too full. For more information, see Load media.

This section contains the following topics:

•Clear paper jams

•Avoid paper jams

Clear paper jams

If the paper was loaded in the main tray, you might need to clear the paper jam from the rear door.

Paper can also jam in the automatic document feeder (ADF). If the product has an automatic document feeder (ADF), several common actions can cause paper to jam the ADF:

•Placing too much paper in the ADF tray. For information on the maximum number of sheets allowed in the ADF, see Load an original on the scanner glass.

•Using paper that is too thick or too thin for the device.

•Trying to add paper to the ADF tray while the device is feeding pages.

To clear a paper jam from the rear door

1.Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the device.

CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams through the rear door.

Clear jams

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HP 4500 - G510a manual Clear jams, Clear paper jams, To clear a paper jam from the rear door

Contents

Officejet Page HP Officejet 4500 G510 All-in- One series Hewlett-Packard Company notices Safety informationAccessibility Copyright information Contents Fax ScanCopy Work with ink cartridges Solve a problem Fax test failed Technical information HP supplies and accessories Device management tools Additional fax setupNetwork setup some models only Errors Windows Mobility AccessibilityGet started Visual Front view Eco-TipsUnderstand the device parts Back view Printing supplies area Label Name and Description Use the product control panelOverview of buttons and lights To select a different mode Change product settingsSelect the mode Types of messages To change settings for a modeChange product settings Error messages Recommended papers for printing and copying Critical error messagesFinding the device model number Select print media HP Photo Value Packs Recommended papers for photo printing HP Everyday Photo Paper Tips for selecting and using mediaHP Advanced Photo Paper To load an original on the scanner glass Load an original on the scanner glassLoad an original in the automatic document feeder ADF To load an original in the document feeder tray Load media To load media Maintain the device Clean the scanner glassTo clean the scanner glass To clean the rollers or separator pad Clean the exteriorClean the automatic document feeder ADF Some models only Maintain the device Turn off the device Print documents Windows PrintPrint documents Print brochures Windows Print brochuresPrint documents Mac OS Quality Normal or Best Print on envelopesPrint brochures Mac OS Print on envelopes Windows Print a Web page Windows Print a WebPrint on envelopes Mac OS Print photos on photo paper Windows Print photosPrint a Web page Mac OS Quality Best or Maximum dpi Print photos on photo paper Mac OS Print on special or custom-sized paper Windows Print on special and custom-sized paper Choose Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint borderless documents Print on special or custom-sized paper Mac OS Print borderless documents Mac OS Print borderless documents Windows Perform two-sided printing Mac OS Two-sided printing duplexingPerform two-sided printing Windows To scan from the product control panel ScanScan an original Scan an original from the product control panel Chapter To copy documents Change copy settingsCopy Copy documents To save the current settings as defaults for future jobs To change copy settings for a single job Send a basic fax FaxSend a fax To send a fax manually from an extension phone Send a fax manually from a phoneTo send a basic fax from the device control panel Send a fax using monitor dialing To schedule a fax from the device control panel Send a fax from memorySchedule a fax to send later To send a fax from memory Send a fax to multiple recipients Send a fax in Error Correction ModeTo cancel a scheduled fax To send a fax to multiple recipients using group speed dial Receive a fax manually To change the ECM setting from the control panelReceive a fax To receive a fax manually Set up backup faxOn Error Only Off To reprint faxes in memory from the device control panel To set backup fax from the device control panelReprint received faxes from memory Poll to receive a fax To forward faxes from the device control panel Forward faxes to another numberSet the paper size for received faxes To set automatic reduction from the device control panel Set automatic reduction for incoming faxesBlock junk fax numbers If you are done, press No Print a Junk Fax Report Add numbers to the junk fax listTo manually enter a number to block To remove numbers from the list of junk fax numbers Receive faxes to your computer Fax to PC and Fax to Mac Change fax settings To set or change the fax header Configure the fax headerSet the answer mode Auto answer Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the fax error correction mode Set the fax speed Set the dial typeSet the redial options Fax over Internet Protocol FoIP Set the fax sound volumeTo set the fax sound volume via the device control panel Fax speed setting Fast Medium Slow Print fax confirmation reports To enable fax confirmationUse reports Print and view the fax log Print fax error reports Print the details of the last fax transaction Clear the fax log Print a Caller ID History Report Information about ink cartridges Work with ink cartridges Related topics Check the estimated ink levels Replace the ink cartridges Handle the ink cartridges To replace the ink cartridges Chapter Replace the ink cartridges To align the cartridges from the product control panel Store printing suppliesAdvanced ink cartridge maintainance Align the ink cartridges Advanced ink cartridge maintainance Click Align the ink cartridges Mac OS Clean the ink cartridgesTo align the ink cartridges from the HP software To clean the ink cartridges from the HP software To clean the ink cartridges from the product control panel HP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Telephone support numbers Phone support period $UJHQWLQD $XVWUDOLD After the phone support period General troubleshooting tips and resourcesTroubleshooting topics Alignment fails Solve printing problemsError message appears on control-panel display Device shuts down unexpectedly Blank or partial page printed Device takes a long time to print Something on the page is missing or incorrect Placement of the text or graphics is wrong Device prints half a page, then ejects the paper Solution 1 Use genuine HP cartridgesSolution 2 Check the paper Poor print quality and unexpected printouts Solution 4 Check the print settings Solution 3 Wait a short period of time if possible Check the Print in Grayscale setting Check the print quality settings Mac OS Example Ink Level Black is low replace. Tri-color is OK Print Quality Diagnostic Report Ragged or irregularly streaked or faded bars Bar colors are not uniform Regular white streaks in the bars Examples of bad large-font text Chapter Lines are jagged Solve a problem Self-Test Report To evaluate the Diagnostic Example of bad black bar The black bar is ragged at one end Alignment pattern Lines are jagged Solution 7 Clean the ink cartridgesSolution 8 Align the ink cartridges Black Text To clean the ink cartridge contacts Clean the ink cartridge contactsSolution 9 Replace the problem ink cartridge Solution 10 Service the product Clean the area around the ink nozzles Media is not supported for the printer or tray Solve paper-feed problemsTo clean the area around the ink nozzles Multiple pages are being picked up Media is not picked up from a trayMedia is not coming out correctly Pages are skewing Copies are blank Solve copy problemsNo copy came out Copy defects are apparent Documents are missing or fadedSize is reduced Copy quality is poor Paper mismatch Solve scan problems Check the software Scanner did nothingScan takes too long Check the originals Part of the document did not scan or text is missingText cannot be edited Scanned image quality is poor Error messages appear Blank pages Solve fax problemsScan defects are apparent Take steps to improve the scan quality Fax test failed Fax Hardware Test failed Solution Chapter Back view of the device Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Solve fax problems 107 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Chapter Phone cord that came with my device is not long enough Device cannot send faxes, but can receive faxes SolutionFax tones are recorded on my answering machine Solution Computer cannot receive faxes Fax to PC and Fax to Mac To extend your phone cordColor faxes do not print General network troubleshooting Solve wired Ethernet network problems some models only Advanced wireless troubleshooting Solve wireless problems some models onlyBasic wireless troubleshooting To check a wireless connection Network Status Make sure that the HP device is connected to your networkMake sure the HP device is on the network Make sure the HP device is online and ready Check to see if you can access the embedded Web server EWSTo access the EWS Mac OS Add hardware addresses to a wireless access point WAP Configure your firewall to work with HP devices TCP port Photo card upload Advanced firewall informationIncoming UDP ports 137, 138, 161 Ports are used for the following functions Printing Embedded Web server cannot be opened Solve device management problems Check the device IP address Troubleshoot installation issuesHardware installation suggestions EWS is only available in English Check the device to ensure the following Software installation suggestionsVerify installation preliminaries Check the computer system Printer Status Report Understand the Printer Status Report and Self-Test Report Self-Test Report Network Configuration Understand the network configuration page some models only To clear a paper jam from the rear door Clear jamsClear paper jams Avoid paper jams Clear jams 129 Technical information Warranty information HP product Duration of limited warranty Hewlett-Packard limited warranty statement Ink cartridge warranty information Processor and memory specifications Device specificationsPhysical specifications Product features and capacities System requirements Network protocol specifications Some models only Understand supported sizes Embedded Web server specifications some models onlyMedia specifications Photo media Media sizeEnvelopes Main tray Cards Other media Main tray Understand supported media types and weightsTray Type Weight Capacity Media Left Right Top Bottom Margin Set minimum margins Guidelines for two-sided duplex printing Print resolutionPrint specifications Copy specifications Photo dpi Very Fine dpi Standard dpi Fax specifications Electrical requirements Scan specificationsAcoustic emission specification Operating environment Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany LED indicator statement Regulatory information 145 Appendix a Regulatory information for wireless products Australia wired fax statement Exposure to radio frequency radiation Regulatory model number European Union regulatory notice Declaration of Conformity Declaration of conformity Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses HP Officejet 4500 Desktop Third-party licenses SHA2 Zlib HP Officejet Expat OpenSSL Third-party licenses 161 Appendix a Third-party licenses 163 Zlib HP Officejet 4500 Wireless Expat Third-party licenses 167 Appendix a Third-party licenses 169 SHA2 Third-party licenses 171 Supported ink cartridges HP supplies and accessoriesOrder printing supplies online Supplies HP media Set up faxing parallel phone systems Additional fax setup USA Choose the correct fax setup for your home or office DSL PBX Other equipment or services sharing your fax line Distinct Voice Computer To set up the device with a separate fax lineCase a Separate fax line no voice calls received To set up the device with DSL Case B Set up the device with DSL Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring service Case F Shared voice/fax line with voice mail To set up the device with a shared voice/fax line To set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modem To set up the device with a computer DSL/ADSL modem Set up the device with a computer DSL/ADSL modem Back view of the product Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitterPage Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Answering machine Example of a parallel splitter Page Appendix C Obtain a DSL/ADSL filter from your DSL/ADSL provider Example of a parallel splitter Serial-type fax setup To test fax setup via the device control panel Test fax setup View and print network settings Network setup some models onlyChange basic network settings Change advanced network settings Set link speed To View IP settingsTo Change IP settings Network name Ssid Understand 802.11 wireless network settingsCommunication mode Device control panel Data encryption Security settings Method To set up wireless communication using the installer Mac OS Change the connection method To turn off wireless communicationTo print a wireless test Reset wireless settings To add hardware addresses to a WAP Uninstall and reinstall the softwareGuidelines for ensuring wireless network security Guidelines for reducing interference on a wireless network To uninstall from a Windows computer, method To uninstall from a Macintosh computer, method HP Utility Mac OS Use the HP Solution Center WindowsDevice management tools Toolbox Windows To open the HP Utility Embedded Web server some models onlyOpen the HP Utility To open the embedded Web serverPage Ink Alert Errors WindowsFax Memory Full Device Disconnected Solution 1 Install the ink cartridges correctly Cartridge ProblemPage Paper Jam Paper MismatchCartridge cradle cannot move Printer Paused General printer errorPrinter is out of paper Printer Offline Align cartridge Index Symbols/NumericsPage Page OCR Page Twain Page 222 Page Podręcznik użytkownika