Computer seems to be locked up Cause Solution | HP 8200 SM774UP

Computer will not boot from hard drive.

Cause	Solution

The device is attached to a SATA port that has been hidden	Run the Computer Setup utility and ensure Device Available
in Computer Setup.	is selected for the device's SATA port in Security > Device
	Security.

Boot order is not correct.	Run the Computer Setup utility and change boot sequence in
	Storage > Boot Order.

Hard Drive's “Emulation Type” is set to “None.”	Run the Computer Setup utility and change the “Emulation
	Type” to “Hard Disk” in the device's details under Storage >
	Device Configuration.

Hard drive is damaged.	Observe if the front panel Power LED is blinking RED and if
	any beeps are heard. See Appendix A, POST Error
	Messages on page 86 to determine possible causes for the
	blinking red and beep codes.
	See the Worldwide Limited Warranty for terms and
	conditions.

Computer seems to be locked up.

Cause	Solution

Program in use has stopped responding to commands.

Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again.

The removable hard drive is not recognized by the computer.

Cause

Solution

The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier.

Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated. If this does not solve the problem, turn off the computer, remove the carrier, and check to see if the connector on the hard drive is properly seated in the carrier.

The removable hard drive enclosure is beeping and the green LED is flashing.

Cause

Solution

Fan failure alarm on the removable hard drive enclosure has been activated.

Shut down the computer and contact HP for a replacement enclosure.

106 Appendix C Troubleshooting Without Diagnostics

Image 114

HP 8200 SM774UP manual Computer will not boot from hard drive Cause Solution, Computer seems to be locked up Cause Solution

Contents

Maintenance & Service Guide Maintenance & Service Guide About This Book Iii Iv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 104 101102 107 All-in One Models 134 Ethernet BNC 130Microphone 130 Headphone 131 Line-in Audio Line-out Audio Viii Product Features OverviewPage 1Front Components Front ComponentsFront Components Component Side Components 2Side Components Rear Components Rear Components3Rear Components Adjusting Tilt 5Adjusting Tilt Product Features Installing and Customizing the Software Installing the Operating SystemDownloading Microsoft Windows Updates Installing or Upgrading Device Drivers Windows systems Accessing Disk Image ISO FilesProtecting the Software Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities Computer Setup-File 1Computer Setup-File Option Description Device Configuration Computer Setup-Storage2Computer Setup-Storage Storage Options Removable Media Boot Boot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test Computer Setup-Security 3Computer Setup-Security Network Boot Slot SecuritySystem IDs System Security DriveLock Security Computer Setup-Power 4Computer Setup-Power Computer Setup-Advanced 5Computer Setup-Advanced AMT Configuration Device Options Sata Hard Drives Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drive Cables Smart ATA Drives Hard Drive CapacitiesSmart ATA Drives Chassis Designation All-in OneAn all-in one form factor is available Preventing Electrostatic Damage to Equipment Electrostatic Discharge InformationGenerating Static Relative Humidity Event 55% 40% 10% Recommended Materials and Equipment Personal Grounding Methods and EquipmentGrounding the Work Area Static Shielding Protection Levels Operating Guidelines Cleaning the Keyboard General Cleaning Safety PrecautionsCleaning the Computer Case Routine Care Cleaning the Mouse Service ConsiderationsCleaning the Monitor Tools and Software Requirements Cables and Connectors Lithium Coin Cell BatteryHard Drives Removal and Replacement Procedures All-in One AIO Chassis Preparing to Disassemble the Computer Synchronizing the Optional Wireless Keyboard or Mouse Page Center Access Panel Stand Memory Access Panel Drive Access Panel Page Optical Drive Page Hard Drive 14Loosening the hard drive security screw Hard DrivePage Slide the hard drive out of the cage Memory 20Removing a memory module Memory Page Top Panel Webcam Module Page Rear Cover System Board Cover Page Sidekey Board Page Page Converter Board Page Speakers Wlan Module Page Heat Sink Thermal Module Lift the heat sink from the computer Processor 44Removing the processor ProcessorPage Fan Assembly Page Display Cable Page System Board Updating Smbios Information Setup Field Name Comment Label Go to Security System ID’s Removal and Replacement Procedures All-in One AIO Chassis Stand Bracket Page Hard Drive and Optical Drive Cables and Connectors Page Front Bezel Display Panel Page Page 60Samsung panel bracket locations Page Password Security and Resetting Cmos Establishing a Setup or Power-on Password Appendix a Password Security and Resetting Cmos Resetting a Setup or Power-on Password Clearing and Resetting the Cmos Clearing and Resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Post Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text MessagesTable B-1Numeric Codes and Text Messages Appendix B Post Error Messages Test under Storage DPS Self-test Appendix B Post Error Messages Bios Appendix B Post Error Messages Options SERR# Generation Disable Table B-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Board needs to be replaced Troubleshooting Without Diagnostics Safety and ComfortSafety and Comfort Table C-1Solving General Problems Solving General ProblemsAppendix C Troubleshooting Without Diagnostics Computer date and time display is incorrect Cause Solution Solving General Problems There is no sound or sound volume is too low Cause SolutionPoor performance is experienced Cause Solution Cause Solution Solving Power Problems Solving Power ProblemsTable C-2Solving Power Problems Solving Diskette Problems Table C-3Solving Diskette Problems Solving Diskette Problems Solving Hard Drive Problems Table C-4Solving Hard Drive Problems Advanced Power-On Options Solving Hard Drive ProblemsPower-On Nonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause Solution Computer seems to be locked up Cause Solution Table C-5Solving Media Card Reader Problems Solving Media Card Reader ProblemsSolving Media Card Reader Problems Can not write to the media card Cause Solving Display Problems Table C-6Solving Display ProblemsBlank screen no video Cause Solution Solving Display Problems Dim characters Cause Solution Image is not centered Cause Solution Out of Range displays on screen Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Certain typed symbols do not appear correct Cause Solution Symbol. Click Start All Programs Accessories Solving Audio Problems Table C-7Solving Audio Problems There is no sound or sound volume is too low Cause Solving Audio ProblemsSound from headphones is not clear or muffled Cause Line-in jack is not functioning properly Cause Solving Printer Problems Solving Keyboard and Mouse ProblemsTable C-8Solving Printer Problems Solving Keyboard and Mouse Problems Table C-9Solving Keyboard ProblemsTable C-10Solving Mouse Problems Appendix C Troubleshooting Without Diagnostics Table C-11Solving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems Computer will not start Cause Solution Solving Network Problems Solving Network Problems Table C-12Solving Network Problems Diagnostics reports a failure Cause Table C-13Solving Memory Problems Solving Memory ProblemsSolving Memory Problems New network card will not boot Cause Memory count during Post is wrong Cause Solution Solving Processor ProblemsOut of memory error Cause Solution Insufficient memory error during operation Cause Solution Table C-14Solving Processor Problems Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Table C-15Solving CD-ROM and DVD Problems Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Table C-16Solving USB Flash Drive Problems Solving USB Flash Drive ProblemsSolving USB Flash Drive Problems USB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause Solution Solving Internet Access ProblemsTable C-17Solving Internet Access Problems Unable to connect to the Internet Cause Solution Solving Internet Access Problems Solving Software Problems Table C-18Solving Software Problems Contacting Customer Support Ethernet BNC Connector Pin AssignmentsAppendix D Connector Pin Assignments Microphone Headphone Line-in AudioLine-out Audio Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Country-Specific Requirements Country Accrediting Agency Table F-1Specifications SpecificationsAppendix F Specifications All-in One Models Audible codes 94 audio problems Index Sata